• Manage and develop a team of Dialer Administrators, ensuring 24/7 coverage and high-quality output. • Partner with Collections Strategy and Business Partners to translate high-level business goals into tactical campaign segmentations. • Act as the final point of escalation for file delivery delays, system outages, and complex JIRA research requests. • Oversee the investigation of regulatory exceptions (e.g., State restrictions, RPC rest periods) and ensure all documentation meets Legal/Audit standards. • Collaborate with Workforce Management (WFM) to forecast staffing requirements and make high-level decisions on intraday shrinkage and OT offers. • Own the Monthly Business Review (MBR) data and provide ad-hoc strategy planning to business owners based on dialer performance trends.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Define and execute the US Retail professional services and delivery strategy aligned with SymphonyAI’s global objectives and the needs of the North American retail market. - Build, lead, and scale a high performing, customer focused Professional Services organization supporting US retail customers. - Serve as a key leader within the Retail Services organization, partnering closely with Sales, Customer Success, and Product to drive growth, delivery excellence, and long term customer value. Oversee the successful delivery and implementation of SymphonyAI Retail solutions for large enterprise retail customers across the US, ensuring projects are delivered on time, within scope, and at high quality standards. - Establish and enforce delivery governance, risk management, and consistent implementation methodologies across all engagements. - Drive continuous improvement across delivery processes, leveraging global frameworks while adapting best practices to meet US customer expectations. Act as executive sponsor for strategic retail customers, ensuring alignment on business objectives, milestones, and measurable outcomes. - Partner with Sales and Customer Success to identify expansion opportunities, renewals, and long term account growth. - Build trusted advisor relationships with senior retail executives, positioning SymphonyAI as a strategic partner rather than a vendor. Own the US Professional Services P&L, including revenue forecasting, capacity planning, utilization, and margin performance. - Collaborate with Sales on scoping, estimating, and structuring professional services engagements that balance customer value with commercial discipline. - Track and manage delivery performance through KPIs and operational dashboards aligned with global metrics. Partner closely with Product Management and Engineering to share customer insights and influence roadmap priorities and solution enhancements for retail customers. - Collaborate with global Professional Services leaders to ensure consistency, scalability, and knowledge sharing across regions. Qualifications - 15+ years of experience in enterprise software delivery, professional services, or consulting, with at least 5 years in a senior leadership role. - Proven experience delivering complex SaaS, analytics, or AI driven solutions for large US retail enterprises. - Strong understanding of retail business processes such as merchandising, supply chain, pricing, promotions, or category management. - Demonstrated experience owning and managing a Professional Services P&L. - Exceptional stakeholder management skills with the ability to influence executive level customers and internal leaders. - Experience leading geographically distributed teams across the US. Requirements - Experience with AI, machine learning, or data driven enterprise platforms in retail. - Background in business transformation, consulting, or large scale SaaS implementations. - Experience operating within a global, matrixed organization. - MBA or relevant advanced degree. Personal Attributes - Strategic leader with a strong execution mindset and willingness to stay close to delivery. - Customer first leader who balances advocacy with accountability. - Collaborative and decisive, with the ability to lead through influence. - Comfortable operating in fast paced, evolving environments and scaling teams through change. Benefits - This is a remote role.

Role Description The Director, Education Innovation is responsible for leading the development and execution of educational strategies and programs that advance healthcare delivery through innovative learning practices. This senior leadership role ensures healthcare professionals have the skills, knowledge, and tools to meet the evolving needs of the dialysis industry. The ideal candidate will bring expertise in healthcare education, clinical training, and professional development, with a strong track record of integrating innovative technologies into nursing and medical learning. Essential Duties and Responsibilities - Strategic Leadership in Healthcare Education: - Develop and manage the vision and strategy for innovative educational programs aligned with organizational and clinical goals. - Identify emerging trends in healthcare education (e.g., simulation-based learning, telemedicine, artificial intelligence) and integrate them into organizational development initiatives. - Lead the design and implementation of new frameworks, curricula, and training programs for healthcare providers. - Innovation in Healthcare Learning Technologies: - Leverage advanced technologies to enhance retention and build comprehensive learning experiences. - Implement cutting-edge platforms (e.g., VR, e-learning, mobile learning) to improve clinical training. - Pilot and scale innovative technologies to increase accessibility, engagement, and knowledge retention. - Collaboration and Stakeholder Engagement: - Collaborate with clinical and operational leaders, educators, and technology partners to drive educational innovation. - Partner with internal departments (Clinical, Operations, HR, IT) to align programs with organizational objectives. - Build and maintain strong relationships with interdisciplinary care teams to assess needs and launch impactful programs. - Program Management and Implementation: - Lead educational innovation projects from concept through delivery, ensuring timely completion within budget. - Integrate innovative learning strategies into existing professional development and continuing education programs. - Oversee the development and delivery of clinical application training activities across corporate offices, remote facilities, staff, and physicians. - Data-Driven Impact Evaluation: - Apply analytics and learner feedback to assess program effectiveness and guide continuous improvement. - Track competency development outcomes and ensure compliance with accreditation standards. - Thought Leadership and Advocacy: - Stay current with best practices and research in healthcare education and innovation. - Represent the organization at conferences, seminars, and publications, advocating for the adoption of innovative educational practices. - Team Leadership and Development: - Lead and mentor a high-performing education innovation team, fostering creativity and collaboration. - Provide ongoing professional development to ensure team expertise remains at the forefront of healthcare education. Qualifications - Bachelor's degree in Healthcare Education, Public Health, Instructional Design, or related field required. - Five to seven (5 - 7) years of experience in healthcare education, program management, or innovation; nephrology/dialysis experience preferred. - Demonstrated success in deploying innovative educational programs in a healthcare or clinical setting. - Strong familiarity with healthcare learning technologies (simulation, e-learning, data-driven tools). - Deep understanding of regulatory and accreditation requirements (CMS, ACGME, ANCC). - Ability to navigate complex healthcare environments and adapt strategies to diverse learner needs. - Exceptional communication, presentation, and advocacy skills. - Proven experience managing large-scale projects and organizational change initiatives. - Proficiency in Microsoft Office; experience with project management tools preferred. - Strong data analysis and reporting skills are desirable.

**In this role your key tasks will include:** - Reviews and/or writes regulatory/scientific documents or sections thereof, with efficiency, accuracy, and independent thought - Contributes significantly to strategic/CMC discussions and associated documents/reports regarding drug, biologic, or device development - Guides the writing of regulatory/scientific documents written by other project team members - Has advanced scientific knowledge of HA Regulatory Guidance and Regulations - Interacts with various HAs, including leading HA meetings and participating as a subject matter expert; assists in preparation of meeting and briefing documents, and preparing responses to inquiries  - Contributes significantly to strategic/CMC discussions and associated documents/reports regarding drug, biologic, or device development issues with primary emphasis on scientific aspects - Has advanced understanding of electronic common technical document (eCTD) format and requirements of regulatory submissions  - Prepares product development plans and/or strategies from early development through Phase 4  - Provides strategic advice in evaluating impact and necessary filing requirements and strategies for drug product post-approval changes/variations    - Actively supports staff learning & development within the company  - Provides guidance and advises Project Leads, and/or Project Teams  - Adherence to project budgets and contracts including scope and scope changes, timeline deliverables and active management of resources  - Manages projects as a Consulting Technical Lead as assigned   - Leads and/or participates in meetings with clients  - Provides mentorship to team members  - Acts professionally with peers and clients, knows business etiquette