• Lead improvement initiatives related to customer interactions with Client Services tools • Develop and present technical architectures and approaches for complex problems • Identify opportunities for collaboration to support business objectives • Serve as a liaison to internal IT and external partners • Handle escalated customer questions from internal stakeholders • Review and approve proposed solutions from other developers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a ServiceNow Senior Technical Consultant, you will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Senior Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. There is an expectation of at least 25% travel. - Lead project teams to deploy solutions on the ServiceNow platform - Lead complex programs of multiple resources - Lead the architecture and design of complex solutions - Lead the creation of written deliverables - Lead client demos and working sessions - Lead integration design sessions - Lead client workshops as process and technical expert - Escalation point for project team - Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches - Obtain and maintain certifications with associated qualifications - Maintain expert level certifications - Identify and communicate opportunities - Participate in pre-sales cycle as technical expert - Provide thought leadership to Ahead and our customers - Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising - Generate differentiated marketing thought leadership for marketing - Craft innovative and high impact solutions for complex client programs, relying on large teams to implement - Contribute to projects/programs that may address future concepts, products, and technologies - Drive consensus with customer in solving complex solutions Qualifications - Subject matter expert on a ServiceNow platform (ITSM/ITOM preferred) - Expert knowledge on at least two process areas within the ServiceNow platform - Expert level development skills on the ServiceNow platform - Recognized expertise in own area within the organization - Demonstrate deep expertise across multiple technologies - Able to articulate trade-offs between architecture approaches - Strong skills integrating ServiceNow with third party tools - Strong presentation skills - Strong project and situational awareness - Strong communication skills - Strong attention to detail - Self-starter - Able to travel of at least 25% Requirements - A lead contributor to their team and the organization as a whole - Bring thought leadership to our organization and our customers - Contribute to projects/programs that may address future concepts, products, and technologies - Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards - Lead multiple resources when on a cross-practice project - Be an early adopter of new certifications - Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices - Primary contributor to complex workshops that span multiple practice areas inside of AHEAD - Be able to provide advanced data or situational analysis that requires the evaluation of intangibles - Drive scoping, planning, and methodology for critical projects - Work on impactful and unique issues Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits here for additional details. Compensation $150,000 - $170,000 a year. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

• Design and architecture of scalable ServiceNow platform solutions • Analyze business requirements and translate them into technical target architectures • Design and implement customized ServiceNow solutions • Provide technical consulting for the introduction of new ServiceNow functionalities • Contribute to ServiceNow software releases through configuration and feature delivery • Document ServiceNow architectures and platform designs • Design, implement and maintain integrations with third-party systems • Collaborate with product teams, developers and stakeholders • Support presales activities, project planning and effort estimation • Provide technical leadership and coordinate consultants • Communicate with senior stakeholders and management • Support strategic client projects and account-related topics

• Design und Architektur von skalierbaren ServiceNow-Plattformlösungen • Analyse von Geschäftsanforderungen und Übersetzung in technische Zielarchitekturen • Design und Implementierung maßgeschneiderter ServiceNow-Lösungen • Technische Beratung bei der Einführung neuer ServiceNow-Funktionalitäten • Beitrag zu ServiceNow Software-Releases durch Konfiguration und Feature-Delivery • Dokumentation von ServiceNow-Architekturen und Plattformdesigns • Design, Implementierung und Wartung von Integrationen zu Drittsystemen • Zusammenarbeit mit Produktteams, Entwicklern und Stakeholdern • Unterstützung bei Presales-Aktivitäten, Projektplanung und Aufwandsschätzungen • Technische Führung und Koordination von Consultants • Kommunikation mit Senior Stakeholdern sowie Management • Unterstützung bei strategischen Kundenprojekten und Account-Themen