AHEAD, Inc.

Lead the coordination of network infrastructure teams, manage vendor relationships, and provide technical consultation to clients while supporting sales strategies and driving product and service sales through effective relationship building.

Title: Senior Pre-Sales Engineer - Network Location: San Francisco, California Type: Full Time Workplace: hybrid Category: Network Specialist Job Description: AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The AHEAD Senior Pre-Sales Engineer-Network, will be focused on the core tenets of Network and Network Security related solutions for AHEAD prospects and customers including a broad range of technologies. As a member of our Specialty Solutions Engineering team, you will be considered an organizational thought leader for this marketplace. Pre-sales experience is a key component of this role. You will work in partnership with multiple sales representatives to help build a cohesive account strategy for each existing and prospective client. As part of this strategy, you will help sales representatives identify potential technologies and vendors to partner within a given account and assist in driving this strategy throughout a given campaign. Time management and prioritization are essential attributes to being successful. Your goal is to evolve into the technical thought leader for each of your clients. In this capacity, you will work to define strategy, compare alternative approaches, and build key relationships, as well as size and configure products. Positioning and leveraging subject matter experts and inside consultants is a necessity to scale your effectiveness within accounts. AHEAD is actively recruiting for this role and is looking for candidates who consider themselves as a “Next Generation Network Architect.” A core tenet and base requirement for this position is deep understanding of Campus wired and wireless technologies. Understanding and mastery of other areas like Datacenter and cloud networking technologies are a plus. Outside of this core tenet, our expectation is to attract, recruit and attain resources who have a desire to focus not only on traditional on-premise solutions, but also to be looking to career, technology and skill advancement by being actively willing to demonstrate skills and ability to learn new technologies including multiple SDN solutions, network security, load balancing, edge / acceleration, and cloud technologies. Experience or eagerness to learn about and with network and system / access design with Amazon AWS, Microsoft Azure or other cloud services is a key requirement. Roles & Responsibilities: - Participation, Leadership and Coordination of the AHEAD virtual team for Network Infrastructure - You will also be responsible for working with the AHEAD partner management team and directly with selected vendors to maintain vendor technical and sales relationships - As a Network Specialist you are a thought leader within the Engineering organization, responsible for designing, architecting, and, at times, consulting for Ahead clients - Your goal as a Network Lead should be to build skills, relationships, and industry credibility across many segments to drive product, services and consulting sales - Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements - Develops relationships with the account managers, partners and customers in support of sales team objectives and engages and leverages team specialist resources as appropriate - Strategizes and executes technical sales calls - Completes required pre-sales documentation (configurations, pricing, services, presentations, justifications etc.) quickly and accurately - Qualifies sales opportunities in terms of customer technical requirements, decision making process and funding - Presents and markets the design and value of proposed Ahead solutions and business justification to customers, prospects and Ahead management - Participates in mentorship of entry-level team members - Possesses strong, detailed product / technology / industry knowledge. Knowledge of job associated software and applications Base Skills: - Network Infrastructure Experience - Strong wireless skills (certifications highly looked upon) - Wireless principles/site survey/Ekahau knowledge) Strong Campus/LAN skills (Cisco and other OEM vendors) - Cisco certifications are highly recommended - Cisco Nexus Technologies - IP Routing Protocols - Cisco Core Datacenter Technologies - Network Management - Network Security (Palo Alto/Fortinet) tenants along with SASE knowledge Other Skills: - VMware / VMware NSX - Arista - Automation skillset - F5 / NetScaler - Amazon AWS, Azure, Cloud connectivity and network fundamentals Education & Experience: - Bachelor’s degree in computer science, Engineering, or equivalent - Pre Sales and Data Center experience is required - Professional communication, presentation, analytical, and problem-solving skills. - Experience working as a technical lead in a pre-sale’s sales campaign - Ability to work under critical conditions and influence others to achieve results - Strong interpersonal skills with excellent presentation skills - Must be independent, self-motivated, a self-starter and possess a good working attitude - Able to work well within a team and partner environment - Customer focused and results driven The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Role Description AHEAD is seeking a Security Analyst to join our internal Platform Security team at the Chicago headquarters. This position contributes to the successful delivery of AHEAD’s information security program in order to assure AHEAD stakeholders and clients of strong operating controls. The security analyst is responsible for incident monitoring and reporting, coordinating company-wide security training, and responding to client security questionnaires. A typical day will include reviewing and remediating alerts in our SIEM and working on information security-related projects. Responsibilities also include tracking the security posture of our mission-critical technology vendors. Reporting directly to our Sr. Platform Security Manager, the ideal candidate must be a professional, collaborative team player that is comfortable working with people at all levels of the organization. Applicants should possess exceptional analytical, communication, follow-up, and quality assurance skills along with an understanding of the Agile project management framework. - Configure and analyze security tools and software - Perform log analysis and correlation across data sources - Participate in incident response and containment activities - Configure and maintain security tools and platforms - Create and maintain security documentation - Design and implement security tool configurations - Monitor and optimize security tool performance - Develop automation for security operations Qualifications - 5+ years of experience as a security analyst in a corporate environment - Prior experience using monitoring tools such as CrowdStrike Next-Gen or other SIEM products - Prior experience working with Email Security tools such as Abnormal and M365 - Prior experience working with CSPM solutions such as Wiz - Cloud Computing/Security experience with CSP’s such as Azure and AWS - Basic understanding of network/security solutions such as WAF, NGFW and VPC - Basic understanding of SOC2 security framework - Detail-oriented and analytical with excellent oral and written communication skills - Experience with scripting for automation of security processes - Bachelor's Degree in Cybersecurity or equivalent experience Requirements - CompTIA Security+ certification - CCSP, CCSK or other cloud security certification Benefits - Comprehensive health insurance coverage for employees, with options to extend coverage to dependents - Paid time off and company holidays, along with additional leave benefits as per policy - Flexible work arrangements, supporting work-life balance - Learning and development opportunities to support continuous growth and upskilling - Employee wellness initiatives and programs focused on physical and mental well-being - Retirement and statutory benefits in line with India regulations - Inclusive and people-first culture, with a strong focus on collaboration and ownership

Role Description We are seeking a dynamic and results-driven AWS Marketplace Manager to drive sales, strategy, and operations. This position will play a crucial role in management of the National/global partnership and collaborate closely with internal resources and key leaders to execute the go-to-market (GTM) initiatives, ensure alignment, and achieve joint success. Duties/Responsibilities - Marketplace Sales Strategy Development: Drive the marketplace strategy within defined existing accounts, collaborating with internal teams (i.e. Client Directors and Sales Specialists), technical leaders, and partners to identify growth opportunities for key LOB’s and develop comprehensive solutions that integrate partnership offerings across various practice groups. - GTM Alignment & Execution: Participate in regular strategy sessions with internal teams to ensure alignment and consistency in go-to-market strategies with your AWS Marketplace. Collaborate to develop and implement GTM plans that align with company objectives and annual goals, ensuring measurable outcomes. - KPI Tracking: Monitor and track key sales metrics (revenue, margin, number of offers & active ISVs, incentives) to ensure profitability and growth. - Content Creation & Communication: Create and distribute content for internal teams, customers, and partners/OEMs. This includes, but is not limited to: Why AHEAD for AWS Marketplace decks, success stories, partner newsletters, tech updates, etc. - Sales Enablement: Ensure effective enablement of sales and technical teams on both a national and regional level. - Data Analysis: Utilize data to create heat maps of territories, identifying opportunities of focus and growth. - Strategic Deal Involvement: Play an active role in strategic deals to maximize profitability, focusing on both front-end and back-end incentives (rebates, incentives, etc.). - Deal Reporting: Collaborate with operations and procurement teams on top partner deals each quarter, ensuring proper reporting and hygiene to optimize rebates and margins. - Sales Support & Partner Liaison: Provide urgent support to sales teams (CDs, COSs, CSAs) when deal or partner assistance is required. Serve as the primary internal liaison for partner-related challenges, escalations, and requests. - Marketing Collaboration: Engage with the marketing team to ensure marketing development funds (MDFs) are utilized effectively for GTM strategies, particularly in underdeveloped territories. - Program Support: Create and manage marketplace offers through its full lifecycle. This includes managing relationships with and authorizations from counterparts at partner ISVs, assisting customers in the approval process, and ensuring the opportunity is booked properly internally. Qualifications - Preferred – Bachelor’s Degree in Business, Marketing, or a related field Requirements - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. - Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits here for additional details. Compensation $100,000 - $120,000 a year. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Use of AI We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Title: Infrastructure Engineer Location: Reading Type: Full Time Workplace: hybrid Category: Information Technology Job Description: AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex, and sexual orientation, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Infrastructure Engineer is responsible for implementing, operating, and supporting AHEAD’s hybrid infrastructure across on-premises and cloud environments. This role focuses on building reliable, secure, and scalable platforms that enable business operations, working closely with senior engineers, security, and architecture teams to execute against established designs, standards, and roadmaps. The ideal candidate will have a solid background in infrastructure, networking, and cloud technologies, demonstrating strong troubleshooting skills, and is comfortable collaborating across teams to deliver high-quality services. Key Responsibilities - Implement, configure, and maintain infrastructure components including servers, storage, networking, and cloud resources under the guidance of senior engineers. - Execute infrastructure changes and deployments following established designs, standards, and change management processes. - Contribute to automation efforts (e.g., PowerShell, Python, Terraform, Ansible) to streamline provisioning, configuration, and operational tasks. - Implement and follow security best practices, including system hardening, patching, access controls, and configuration baselines. - Monitor system performance, availability, and capacity; respond to alerts and incidents; perform routine maintenance and health checks. - Participate in incident management activities, including troubleshooting infrastructure issues, documenting findings, and implementing corrective actions. - Support capacity planning and cost optimisation by collecting and reporting utilisation metrics for compute, storage, and network resources. - Maintain accurate documentation of infrastructure configurations, standards, runbooks, and troubleshooting guides. - Collaborate with cross-functional teams (Security, Applications, Cloud Engineering, Service Desk, and managed service providers) to deliver integrated, reliable solutions. - Provide Tier 2/3 support for infrastructure-related tickets, ensuring timely resolution and clear communication with stakeholders. - Participate in an on-call rota and after-hours maintenance windows as required, in line with business needs and applicable working time regulations. Skills, Knowledge & Experience Essential - Typically, 5+ years of experience in Technology or IT Infrastructure/Operations roles. - Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP) for IaaS/PaaS services. - Working knowledge of core networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VPN, routing, load balancing). - Experience with virtualisation and/or containerisation technologies (e.g., VMware, Hyper-V, Docker, Kubernetes). - Exposure to infrastructure automation and scripting (e.g., PowerShell, Bash, Python, Terraform, Ansible) is required; - Familiarity with monitoring and logging platforms and the use of metrics/alerts to maintain system health. - Strong problem-solving and troubleshooting skills with a focus on root-cause analysis and prevention. - Effective communication and interpersonal skills with the ability to work collaboratively across technical and non-technical teams. - Highly organised, detail-oriented, and able to work independently while managing multiple tasks and priorities. Desirable - Experience building reusable modules and runbooks would be desirable. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Working Conditions and Requirements - The role holder must be able to carry out the essential duties of the role, with reasonable adjustments where required, in accordance with the Equality Act 2010. - Regular attendance and reliability are expected, in line with contractual obligations and company policies. - Participation in an on-call rota and occasional out-of-hours working is required, managed in accordance with the Working Time Regulations 1998 and applicable rest and working time requirements. - The role may involve manual handling of IT equipment (e.g. laptops, monitors, peripherals); appropriate training and safe working practices will be provided in line with health and safety requirements. Additional Information - Applicants must have the right to work in the United Kingdom, as this role is not eligible for visa sponsorship. - The role may involve handling systems and data subject to UK GDPR and Data Protection Act 2018 requirements; adherence to company data protection and information security policies is required. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Role Description The Global Logistics Specialist supports the execution of global logistics operations, ensuring the efficient and compliant movement of goods across domestic and international networks. This role partners with internal teams, carriers, and third-party providers to deliver reliable, cost-effective transportation solutions while maintaining high service levels and adherence to trade regulations. - Coordinate end-to-end domestic and international shipments, including freight forwarding, customs clearance, and final delivery - Serve as a primary point of contact for internal teams, carriers, freight forwarders, and customs brokers - Partner with suppliers, warehouses, and logistics providers to schedule and monitor shipments - Ensure compliance with international trade regulations, customs requirements, and company policies - Prepare, review, and validate shipping documentation (commercial invoices, bills of lading, certificates of origin, etc.) - Monitor shipments using tracking tools and provide proactive updates and exception management - Identify and resolve delays, discrepancies, and service issues to minimize disruption - Maintain accurate shipment records and support reporting on performance and exceptions - Provide accurate and timely freight quotes, including duties, taxes, and accessorial costs - Analyze shipment requirements and recommend efficient, cost-effective logistics solutions - Other job duties as assigned Qualifications - Minimum Required: - 2+ years of experience in logistics, transportation, or supply chain operations - 2+ years of customer service or client-facing experience - Proficiency in Microsoft Excel and Word - Familiarity with parcel and freight tracking systems - Strong attention to detail and ability to work in a fast-paced environment - Preferred: - 3+ years of related logistics experience - Knowledge of U.S. export laws - Experience with software programs relevant to logistics operations Requirements - Strong communication skills with the ability to convey information clearly and professionally - High attention to detail and accuracy - Strong time management and organizational skills - Customer-focused mindset with a proactive approach to problem-solving - Ability to manage multiple priorities and meet deadlines - Ability to collaborate across cross-functional teams and external partners Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits here for additional details.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Project Manager This Project Manager will be a part of the Modern Data Center team at AHEAD focusing on infrastructure related projects. This presents a unique opportunity to be a part of a rapidly growing team and not only drive customer projects, but help develop and mature PMO processes and procedures. Responsibilities - Lead and manage end-to-end data center/infrastructure projects, from initiation to closure. - Collaborate with AHEAD account teams and pre-sales specialists to evaluate client priorities and initiatives in order to formulate project plan and activity backlog. - Ensure service delivery success and customer satisfaction through effective project management. - Develop, define, and execute project plans and/or agile boards. - Identify and validate resources needed to ensure project success; liaise with sub-contracting team if needed. - Coordinate activities and tasks among internal stakeholders including project team members, OA, Resource Management, Delivery Leadership, and more  - Manage project risks, issues, and overall progress to ensure project goals (e.g., deadline, scope and quality) are achieved.  - Serve as liaison between technical and non-technical teams to ensure all project requirements are met.  - Help identify process gaps or areas for improvement. - Utilize tools such as SalesForce, SmartSheet, and Jira. - Develop customer relationships and aids in identifying additional sales opportunities. Qualifications - IT infrastructure or data center experience is required (compute, storage, and networking) - Modern Workspace/Microsoft related experience is a plus - Financial (budget) and resource management experience with SalesForce is preferred - Experience with PM tools such as SmartSheet and Jira - Ability to independently manage medium to high risk projects that drive new adoption throughout customer environments.  - Applied knowledge of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies   - Knowledgeable of project management best practices (i.e., Project Management Body of Knowledge - PMBOK).  - Foundational understanding of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) - Excellent problem-solving, conflict, and time management skills. - Strong verbal and written communication skills.  - Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints.  - Effectively communicate with executive level clients. - Ability to consistently set clear expectations, manage team performance, and build high morale among project team members.  - Willingness to show initiative in areas outside of core responsibilities when needed. $105,000 - $120,000 a year The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Renewal Specialist is responsible for protecting and growing recurring revenue through the timely and accurate renewal of OEM hardware and software maintenance contracts and SaaS subscription agreements. This role manages the end-to-end renewal lifecycle for an assigned portfolio of customers, partnering closely with Sales, Customer Success, and internal operational teams to ensure high renewal rates, customer satisfaction, and forecast accuracy. The Renewal Specialist serves as a trusted partner to customers and internal stakeholders by proactively managing upcoming expirations, preparing and delivering renewal quotes, addressing pricing and contract questions, and supporting renewal and expansion opportunities. Key Outcomes & Success Metrics - Maintain high on‑time renewal execution and renewal rates - Minimize churn and revenue erosion across assigned accounts - Deliver accurate and timely renewal quotes and proposals - Maintain clean, accurate renewal pipeline and activity data in Salesforce Duties/Responsibilities Renewal Lifecycle Management - Proactively manage the renewal lifecycle for assigned accounts, beginning 90–120 days prior to contract expiration - Monitor and manage a pipeline of expiring OEM maintenance and SaaS subscription agreements to ensure timely renewal execution - Identify renewal risks early and coordinate with internal teams to mitigate churn Quoting, Pricing & Contract Support - Validate and process customer renewals, ensuring booking accuracy and compliance with established documentation and approval standards. - Prepare, deliver, and manage accurate renewal quotes and proposals in accordance with customer, partner, and OEM terms - Respond to customer and partner inquiries related to pricing, coterming, reinstatements, and contract structure - Assist with renewal negotiations in alignment with company pricing guidelines and approval processes Revenue Protection & Growth - Protect existing maintenance and subscription revenue by reinforcing pricing discipline and minimizing unnecessary margin erosion during the renewal process. - Support expansion opportunities by partnering with Sales and Customer Success as appropriate CrossFunctional Collaboration - Partner closely with Sales, Customer Success, Finance, and Operations to ensure a seamless renewal experience - Serve as a primary point of contact for assigned clients, resolving inquiries independently and escalating to internal or external teams when needed to ensure prompt resolution. Further escalating operational risks or transaction blockers to Renewal Manager as appropriate to ensure timely resolution. - Cultivate vendor relationships to improve communication, secure competitive pricing, and expedite special pricing or deal registration requests. - Partner with Accounts Receivable to help manage invoice aging and resolve outstanding payment issues for assigned accounts. - Collaborate with Accounts Payable to investigate and resolve held bills, ensuring timely payment processing and maintaining vendor satisfaction. - Provide end-to-end operational support throughout the quote-to-cash cycle, ensuring accuracy, efficiency, and alignment with client expectations. - Engage internal and external support teams to resolve customer questions or issues impacting renewal outcomes Systems, Data & Forecasting - Accurately document all renewal activity, customer communication, quotes, and outcomes in Salesforce - Maintain organized records of past quotes and renewals to support quoting and forecasting - Maintain disciplined Salesforce updates and renewal forecasting hygiene to support revenue visibility and predictability. - Leverage historical renewal data and trends to inform pricing decisions and renewal planning Continuous Improvement - Contribute to process improvements that increase renewal efficiency and customer satisfaction Education and Experience - Bachelor’s degree preferred, or equivalent relevant experience - 2–3 years of experience in Sales Support, Renewals, Customer Operations, or a related role - Experience in the technology industry (OEM hardware, software, SaaS, or subscription based models preferred) Knowledge, Skills, & Abilities - Proven ability to work in a high‑volume, fast‑paced renewal or sales environment - Strong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next steps - Excellent organizational, time management, and multitasking skills - Strong analytical and mathematical aptitude, including the ability to calculate margins using cost‑plus, list‑based, and flat GPM% models - Ability to work independently while collaborating effectively with cross‑functional teams - Experience using Salesforce or similar CRM systems (required) - Moderate proficiency in Excel - Detail‑oriented with a strong focus on accuracy and follow‑through - Customer‑focused mindset with the ability to maintain professionalism in sales‑centric environments - Strong work ethic and commitment to a positive, balanced work environment $75,000 - $100,000 a year The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Role Description The Dedicated Security Engineer will be responsible for the implementation and maintenance of our cloud-based SIEM Solutions and integrations with other technologies that support the Managed Security program’s success with a key AHEAD client. This is a client-facing, technical, hands-on position that requires someone with an understanding of the operations of a 24/7 SOC (Security Operations Center) and the needs of an enterprise cybersecurity team. - Monitor and manage the health and performance of the client instance of AHEAD Managed Security SIEM platforms and deployed SIEM agents. - Partner with client Security team and other AHEAD Managed Security in the design and implementation of new data visualizations and custom detection rules. - Tuning of rules, filters, and policies for detection-related security technologies to improve accuracy and visibility. - Attend client-facing security meetings and provide updates to SOC metrics, ongoing projects, and technical issues. - Join incident bridges in response to IT or security incidents to provide an expert opinion and assistance with querying available log data related to the incident. - Engage with client security and IT infrastructure teams for new data source onboarding activities, including ingestion, normalization, and enrichment through various ingestion methods. - Assist with planning, implementation, and validation of changes applied by AHEAD or client infrastructure teams to remediate penetration test findings. - Provide evidence required to support the completion of audit and compliance questionnaires, as it applies to AHEAD support to the client. - Perform configuration and content development including index lifecycle management, data ingestion, detection rule tuning and more within the SIEM platform. - Perform robust capacity planning activities within SIEM platform to ensure data source ingestion remains within contracted scope. - Partner with AHEAD Managed Security SOAR engineering resources for integrations and security incident investigation workflow design and continuous improvement. - Data mining of log sources to uncover and investigate anomalous activity, along with related items of interest. - Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall Managed Security functions. Qualifications - Experience with Elastic Security and all its components (Elasticsearch, Logstash, Kibana, Filebeat, Elastic Agent). - SIEM administration, configuration experience. - Experience writing tools to automate tasks and integrate systems in Python or other language. - The ability to think creatively to find elegant solutions to complex problems. - Excellent verbal and written communication skills. - Incident handling/response experience. - The desire to work both independently and collaboratively with a larger team. - A willingness to be challenged along with a strong appetite for learning. - 2-4 years of experience in Information Security, Incident Response, security automation, etc. - Hands-on experience with common security technologies (IDS, Firewall, SIEM, SOAR, EDR, etc.). - Knowledge of common security analysis tools & techniques. - Understanding of common security threats, attack vectors, vulnerabilities, and exploits. - Knowledge of regular expressions. - Customer service focused and portrays energy, professionalism, and welcoming characteristics. - Strong ability to work in a highly sensitive and confidential environment. - Ability to meet deadlines and handle sensitive and pressured situations. - Ability to identify issues and help develop strategy and tactical plans for various department initiatives. - Ability to use good judgment and decision-making skills. Requirements - Bachelors Degree in Computer Science, Information Security or related/equivalent educational or work experience. - One or more of the following certifications: CISSP, GCIA, GCIH, GPYC, GMON, GCDA, Elastic Certified Engineer. Benefits - Medical, Dental, and Vision Insurance. - 401(k). - Paid company holidays. - Paid time off. - Paid parental and caregiver leave. - Plus more! See benefits here for additional details.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are seeking a Consultant specializing in Security Governance, Risk, and Compliance (GRC) with a strong focus on security compliance assessments, particularly against NIST frameworks. This role requires a combination of security and consulting subject matter expertise, and client-facing communication skills to deliver high-quality solutions tailored to each client’s unique security and compliance needs. The ideal candidate will be proactive, detail-oriented, and capable of independently driving workstreams while contributing to the broader success of client engagements. This is a challenging yet rewarding role that provides an opportunity to work with diverse set of clients across multiple industries. Security Compliance Specifics - Apply compliance frameworks (e.g., NIST, ISO, etc.) to assess, design, and implement security controls for enterprise environments. - Conduct compliance gap assessments, develop remediation plans, and guide clients through audit readiness processes. - Create and maintain key documentation such as risk assessments, controls mapping, compliance roadmaps, and policies tailored to client needs. - Ensure alignment with regulatory requirements and standards, such as NIST, CMMC, ISO 27001, or SOC 2, based on the engagement scope. - Stay informed of evolving compliance frameworks, regulatory changes, and security best practices to provide clients with up-to-date and actionable recommendations. - Support clients in developing and maturing their GRC programs, with an emphasis on measurable security improvement and compliance sustainability. Client Delivery - Manage and run defined workstreams with minimal oversight, ensuring continuity and success across client engagements. - Maintain workstream RAID documentation (Risks, Assumptions, Issues, Dependencies) and proactively mitigate risks to keep projects on track. - Communicate project status, risks, and decisions clearly and effectively to clients, ensuring transparency and alignment. - Produce client-ready drafts of deliverables with minimal rework, adhering to professional quality standards. - Leverage QA checklists and processes to identify issues early and ensure consistency across deliverables. - Analyze tradeoffs, present options, and provide well-reasoned recommendations, escalating challenges along with proposed solutions when necessary. - Independently sustain progress on client engagements during critical periods, maintaining momentum for up to 5–10 business days if required. - Contribute to client knowledge transfer and training efforts, ensuring operational teams are equipped to maintain compliance post-engagement. Qualifications - Undergraduate technical degree in Engineering, Computer Science, IT Management, Cybersecurity, or related field preferred, but not required. - Minimum of 4-6 years’ professional, relevant experience, with at least 2 years in a client facing role. - 1–2 professional and/or technical certifications in IT security, cloud security, or application security (e.g., CompTIA Security+, ISC^2 CC, etc.) - Solid understanding of common compliance frameworks (e.g., NIST, ISO, CMMC, etc.) and their application in enterprise environments. - Strong technical knowledge of what good evidence looks like for assessments beyond policy and procedure language. A technical assessment will be performed during the interview process to confirm this critical skill. - Knowledge of cybersecurity technologies (e.g., SIEM, vulnerability management, endpoint security) and their integration with compliance mandates. - Hands-on experience with tools and platforms supporting GRC workflows (e.g., Archer, ServiceNow GRC, or similar). - Excellent verbal and written communication skills (high proficiency in Microsoft Office Suite required). - Comfortable addressing and presenting to groups in virtual or in-person settings. - Strong problem-solving abilities, capable of addressing complex and abstract challenges. - Exceptional interpersonal skills, with the ability to connect and collaborate with diverse personalities and stakeholders. $95,000 - $120,000 a year The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.