• Lead and provide hands‑on support for a team of 4–5 Implementation Engineers • Serve as the senior technical resource for complex customer concerns • Mentor, coach, and grow team members while delegating work effectively • Define and validate infrastructure requirements for facilities • Collaborate across IT, Operations, Facilities, and Field leadership • Develop, refine, and enforce guidelines, documentation standards, and quality assurance measures • Build positive relationships across the organization • Maintain comprehensive documentation • Participate in hiring, onboarding, and training of new team members • Support performance management activities • Conduct regular one‑on‑one meetings • Oversee hardware inventory forecasting • Manage and coordinate activities of third‑party contractors and partners • Collaborate with peer teams

Role Description Our client, a growing software provider in the healthcare technology space, is seeking a Client Implementation Specialist to manage client onboarding and implementation projects. This role involves: - Managing client onboarding and implementation projects using Zoho Projects, ensuring all milestones and deliverables are achieved. - Coordinating and executing software implementations for new customers, legacy migrations, and add-on module installations, specifically in a dental practice software context. - Collaborating with internal teams (Support, Development, Product, and Sales) to ensure seamless project delivery. - Configuring and testing software according to client workflows and requirements. - Performing data and image migrations, including database split and merge activities for legacy transitions. - Identifying and resolving technical or data-related issues throughout the implementation process. - Maintaining comprehensive documentation, project records, and client communication. - Providing training and onboarding support to ensure successful adoption of the platform. - Contributing to ongoing process improvements to enhance implementation quality and efficiency. - Other role specific duties as they arise. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field. - Minimum 3 years of experience in software implementation, data migration, or IT project coordination/support. - Strong organisational and project management skills, with the ability to manage multiple client projects concurrently. - Excellent communication and stakeholder management skills. - Sound technical aptitude and comfort working within Windows-based environments. - Strong attention to detail and commitment to following structured processes. - Experience managing client onboarding or migration projects in a SaaS environment is a plus. - Experience working with dental practice management software or other healthcare systems is desirable. - Familiarity with Zoho Projects or similar project management tools is advantageous. - A proactive, adaptable approach and enthusiasm for continuous learning and development. Benefits - Work from home. - Mon - Fri: 9:00 AM – 6:00 PM PHT (adjustments will be made for daylight saving time). - HMO with 1 free dependent and medical reimbursements. - Government-mandated benefits. - Work from home allowances. - Opportunities to work with leading companies in Australia and beyond. - Training programmes for career development. - Engaging company outings, team activities and wellness sessions. - Supportive, inclusive culture. - Dedicated managers focused on your growth and success. Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: - Website: https://twoconnect.com.au/ - Careers: https://apply.workable.com/twoconnect-careers/ - LinkedIn: https://linkedin.com/company/twoconnectau - Facebook: https://www.facebook.com/2woconnect/ - Instagram: https://www.instagram.com/twoconnect_/

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. Clinical Implementation Specialist, Advanced Orthodontics Overview Reports to the CIS Manager. Leads adoption, implementation, and utilization of the SureSmile portfolio for Orthodontists and General Dentists. Manages a portfolio of ~20–50 practices and partners with Territory Managers to improve performance through implementation, utilization growth, workflow optimization, and issue resolution. SureSmile Portfolio: Aligners, IDB, Robotic Bent Wires, DIY Aligners Role Scope - Own end-to-end implementation for assigned practices: onboarding, go-live, ramp-up, stabilization, optimization - Serve as regional advanced SME for SureSmile workflows and complex cases (Ortho + GP) - Own advanced escalations and coordinate internal teams to resolution (Customer Care, GBS, Digital Lab, Product as needed) Key Success Metrics - Utilization growth (case starts/submissions) vs quarterly targets - Time-to-first-case and time-to-proficiency for newly onboarded practices - Reduction in repeat escalations via root-cause fixes and workflow standardization - Adoption of advanced features (IDB/advanced planning/RBW) where clinically appropriate - Customer satisfaction/retention signals and account expansion Core Responsibilities (outcomes you own) - Grow utilization and portfolio performance across assigned practices (Ortho + GP) - Deliver successful implementations that convert into sustained, consistent use - Increase advanced workflow adoption (IDB/RBW/advanced planning) through consultative coaching and clinical support - Reduce escalations and repeat issues by driving durable workflow fixes - Provide structured feedback to improve product, training, and customer experience; maintain accurate SFDC tracking Primary Duties (what you do) - Deliver in-office and virtual training for doctors/staff during implementation and post-launch optimization - Provide advanced case support and workflow coaching (incl. complex cases) - Conduct regular utilization/performance reviews and translate metrics into action plans with follow-up cadence - Lead IDB training and support go-live/ramp-up onsite (observation, staff coaching, post-visit plan) - Coordinate escalations with internal support teams; confirm ownership, timelines, and closure with the customer - Share best practices/playbooks with peer CIS teams; support beta/alpha and national initiatives as assigned Travel - Typical travel up to 25% overnight, based on customer needs, national initiatives, and territory coverage. Education & Experience - Bachelor’s degree or equivalent dental industry experience - 5+ years in orthodontics (chairside/treatment coordination strongly preferred) - Consulting/training/process improvement experience in an ortho setting - Experience supporting clinical teams and treatment consultations - Familiarity with digital dentistry workflows (DICOM/STL, treatment planning software, CAD/CAM, 3D printing) - Strong consultative communication, analytical problem-solving, and operational follow-through The base salary for this remote role in the state of Oregon is between $80,000 - $100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at careers@dentsplysirona.com

• Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions • Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success • Build relationships with technical stakeholders within customer organizations • Contribute to product development by providing feedback to our engineering team • Standardize and automate implementation processes to increase team efficiency and customer satisfaction