We are seeking a proactive and client-focused Remote Customer Service Manager to oversee client interactions, maintain high service standards, and ensure a seamless experience from initial contact through completion. This fully remote role is ideal for someone who thrives in a leadership-support capacity, enjoys improving processes, and can confidently manage multiple client needs while working independently — with access to tools, mentorship, and structured support. What Youll Do: - Oversee client communication workflows to ensure consistency and professionalism - Monitor response times, follow-ups, and issue resolution to maintain service excellence - Coordinate schedules, confirmations, and service details as needed - Maintain accurate documentation and organized service records - Identify opportunities to improve processes and enhance the overall client experience - Provide calm, solutions-focused leadership in client-facing situations What Were Looking For: - Strong communication, organization, and problem-solving skills - Previous customer service or client management experience (preferred, not required) - Ability to multitask and prioritize effectively in a remote environment - Self-motivated, dependable, and detail-oriented - Comfortable learning and using technology and digital systems - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing mentorship - Supportive, collaborative team environment - Clear opportunities for professional growth and leadership development - Performance-based advancement potential

• Train customers to make a transition from old to new ways of thinking. • Consult with customers to understand their business and recommend best practices in the use of the software. • Handle customer support calls during the Engagement process • Train customers and their staff in the use of the software both online and in person. • Manage a data migration with high attention to detail. • Nurture customer relationships to build trust. • Participate in the ongoing creation and updating of best practices for role and department. • Operate across department boundaries. • Consistently increase your knowledge of the software and the industry • Collaborate with other departments when necessary to help the customer be successful. • Potentially some travel • A willingness to work over 40 hours when necessary. • Help Customers become an expert on the product which includes using all features to the fullest.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL Data Billing products, and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency and the development of training related material and documentation. Essential Functions - Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. - Coordinate with support and product team to resolve customer issues during implementation process. - Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. - Act as a training and product resource for other members of the ZOLL team. - Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. - Work toward client success as an effective team member. Qualifications - Bachelor's degree or equivalent experience preferred. - 2+ years of relevant experience. Requirements - Experience in teaching, training or supporting others. - Understanding of adult learning challenges and how to overcome them. - Very strong customer-oriented focus and the ability to professionally handle difficult situations. - Excellent communication, documentation, grammar, and interpersonal skills. - Good technical aptitude for working with software and Microsoft Windows. - A high level of professionalism and the ability to think analytically. - Knowledge and experience in ZOLL Billing implementation. - Demonstrated leadership skills. - Ability to travel up to 50%. Physical Demands - Standing - Occasionally - Walking - Occasionally - Sitting - Constantly - Talking - Occasionally - Hearing - Occasionally - Repetitive Motions - Frequently Benefits - The annual salary for this position is: $39.00 to $39.00. - Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. - Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com . - Applications will be accepted on an ongoing basis until this position is filled. - For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. Company Description ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

• Interact with customers and partners to support the EverTrue platform and to gain insight and understanding into customer needs and solutions and map them to EverTrue capabilities via industry best practices. • Support customer facing teams with customer technical queries and work to develop solutions and implement as needed. • Build, automate ETL, monitor, and debug workflows between various 3rd-party systems and customer CRMs to the EverTrue platform. • Partner with customer security teams to address their technical inquiries and assist with configuration of any security requirements and SSO integrations. • Establish and enforce systems designs and architectural standards through communication, documentation and metrics. • Provide guidance to improve the implementation process, documentation, and support protocols. • Work closely with Product and Engineering teams to research responses to challenges and make recommendations to improve the overall product, 3rd party integrations, and the onboarding process.