• Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment. • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. • You must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities. • Supports customers per the details contained in the customer maintenance and support contracts. • Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues. • Following up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 (R&D) team. • Analyze and debug CSG product applications issues. • Escalates opportunities and/or issues according to established procedures. • Performs Application Health Check. • Works on performance issues. • Works in different business times and on-call 24hs / 7 days. Shift work, stand by support and working on weeknights/weekends/public holidays is required. • Ad-hoc occasional travel to customer sites.

Application Support Engineer Amazing Opportunity and Great Place to Work! Are you a fast learner who is fascinated by technology? Our Story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. “This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.” About the Role Alight is seeking a highly skilled and motivated Application Support Engineer (.NET & Kentico) to join our Application Support team. This role is focused on ensuring the ongoing stability, performance, and reliability of our enterprise web applications built on the Kentico platform using .NET technologies. The ideal candidate will bring strong problem‑solving skills, deep technical troubleshooting experience, and a customer‑centric mindset. You will support critical business applications, collaborate closely with development teams, and act as a key technical point of contact for the Sales and Service Center (.COM portal users). Responsibilities - Serve as the primary technical point of contact for the Sales & Service Center (SSC) regarding .COM portal issues and functionality questions. - Troubleshoot, diagnose, and resolve application incidents, performance issues, code-level defects, and platform-related problems across .NET, Kentico, and related components. - Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly. - Investigate and resolve content integration issues within the Kentico CMS environment. - Support integrations with downstream systems, including CRM tools (preferably Microsoft Dynamics CRM), APIs, and shared services. Requirements - 3-5 years of experience in .NET and web technologies, with at least 5 years in ASP.NET/C# application development or support. - Knowledge of HTML, XML, CSS, and client‑side scripting frameworks. - Hands-on experience with Visual Studio, Azure DevOps, IIS, and related toolchains. - Expertise in ASP.NET MVC (4.0+), jQuery, Knockout.js, and modern web development principles. - Deep understanding of object-oriented design / architecture. - Technical capability in: Entity Framework, LINQ SQL Server (schema design, stored procedures, performance tuning) - Experience supporting or integrating with CMS platforms, preferably Kentico. - Familiarity with SOAP/XML Web Services, REST APIs, and JSON. - Experience in integrating web applications with CRM tools, preferably Microsoft Dynamics CRM. - Ability to work effectively in a team-oriented, collaborative environment. - Experience mentoring junior team members and providing technical guidance. - 3+ years in IT Application Support, preferably within a customer service–focused environment. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote P&T 2026 We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 110,000.00 USDMaximum : 130,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

• Automating, maintaining, and enhancing the Facets Booklet System (FBS) • Collaborating with regulatory and product teams to convert legislative and business requirements into system solutions • Automating manual processes and working across multiple authoring systems as needed • Supporting a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix • Designing, coding, testing, and debugging BPL programs to update language and functionality within the Facets Booklet System • Performing system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables • Reviewing and implementing state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance • Inserting and maintaining approved content within the FBS database, validating alignment with product and regulatory requirements • Participating in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance • Providing technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes

• Manage our Jira support help desk, and ensure SLAs are met • Build and continuously improve the support processes • Develop & maintain Python scripts • Manage support requests for customers across different time zones within the US • Triage customer issues by checking logs, running simple database queries • Perform root cause analysis for production errors and recommend improvements • Work with different team members and stakeholders representing all areas of the business • Regularly prepare and present content to stakeholders within Converge