• Develop and maintain labor models to forecast staffing needs, optimize schedules, and balance workload across warehouses and fulfillment centers. • Analyze labor productivity, capacity utilization, overtime, and staffing costs to identify gaps and drive efficiency improvements. • Partner with operations and HR to implement workforce optimization strategies that align labor capacity with business demand. • Design and build the supply chain analytics framework, developing KPIs and dashboards that provide visibility into labor productivity, fulfillment performance, inventory health, transportation efficiency, and customer experience. • Develop automated auditing and monitoring tools to identify labor cost inefficiencies, margin leakage, productivity gaps, and service risks across warehousing, transportation, and inventory operations. • Analyze inventory flow, demand patterns, capacity utilization, and network performance to improve service levels, reduce carrying costs, and increase throughput, including the impact on labor requirements. • Partner with technology and operations teams to define labor-related data requirements, improve system integrations, and build a scalable analytics roadmap across WMS, TMS, OMS, ERP, and workforce management systems. • Apply predictive modeling, regression analysis, segmentation, and forecasting techniques to optimize labor planning, identify performance drivers, and inform operational strategy.

• Design, develop and manage certified semantic models and reports used to drive business decisions • Design and build analytical reports and dashboards connected to semantic models to present KPIs and drive actionable insights • Leverage Git-integrated workflows within Microsoft Fabric to support version control, CI/CD pipelines, and automated testing processes • Apply optimization techniques within Power BI reports • Ensure report performance through tuning DAX measures, report design, and other best practices • Follow data governance, quality and security standards across platforms in compliance with applicable regulations and best practices • Partner with analysts, developers, and business users to translate data needs into scalable solutions • Mentor and guide junior engineers • Maintain clear documentation for processes, semantic models, and measure definitions • Use monitoring solutions for performance and health checks

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Title: DTC Fulfillment Analyst Reports to: Director, Global DTC Operations Location: Remote COMPANY BACKGROUND/CULTURE At SharkNinja, our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL of our associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. For more information about SharkNinja, please visit us at: www.sharkninja.com Position Summary The DTC Fulfillment Analyst is responsible for monitoring and improving end-to-end Order-to-Porch performance for direct-to-consumer shipments. This role reviews daily shipment and tracking data, proactively manages delivery exceptions, and drives accountability and corrective actions with parcel carriers and DC operations partners to ensure a fast, reliable, and positive consumer delivery experience. The ideal candidate is highly detail-oriented, data-driven, and comfortable working cross-functionally with carriers, customer service, and internal operations teams to resolve delays, prevent recurring delivery issues and striving for a superior customer experience everyday. Key Responsibilities Order-to-Porch Performance - Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance. - Identify at-risk, delayed, or stalled shipments and take proactive action to resolve issues. - Track and report Order-to-Porch lead time performance against service level targets. - Present ideas for Order-to-Porch lead time improvements for alignment and implementation. Carrier Management & Accountability - Act as a primary point of contact for parcel carriers regarding delivery delays, exceptions, and service failures. - Drive carrier accountability through root-cause analysis, follow-ups, and corrective action requests. - Escalate recurring issues and support carrier performance reviews with data and insights. Exception Management - Investigate delivery exceptions includingpickup and in-transitdelays, misroutes, failed delivery attempts, and lost or damaged shipments. - Coordinate resolutions with carriers, fulfillment centers, and customer service teams. - Ensure timely and accurate updates are communicated to internal stakeholders. Consumer Experience Support - Partner with Customer Experience teams to minimize consumer impact from delivery delays. - Support post-purchase experience by ensuring shipment issues are resolved quickly and accurately. - Identify trends that negatively impact consumer satisfaction and recommend process improvements. Reporting & Continuous Improvement - Maintain dashboards and reports related to shipment status, delivery performance, and carrier KPIs. - Analyze trends to identify opportunities to improve speed, reliability, and cost. - Support continuous improvement initiatives focused on reducing delivery delays and exceptions. Qualifications Required - Bachelor's degree in Supply Chain, Logistics, Business, or related field (or equivalent experience) - 1-3 years of experience in logistics, transportation, fulfillment, or e-commerce operations - Experience working with parcel carriers and shipment tracking systems - Strong analytical skills and comfort working with large data sets - High attention to detail and strong follow-through Preferred - Experience supporting DTC or e-commerce fulfillment operations - Familiarity with Order Management Systems (OMS), Transportation Management Systems (TMS), or carrier portals - Experience with carrier performance metrics and service level management Key Skills & Competencies - Shipment tracking and exception management - Carrier communication and escalation - Data analysis and reporting - Problem solving and root-cause analysis - Cross-functional collaboration - Customer-first mindset Success in This Role Looks Like: - Reduced Order-to-Porch lead time and delivery variability - Fewer repeat carrier service issues - Faster identification andresolution of delivery exceptions - Improved consumer delivery experience and satisfaction Other Requirements - Travel Required - up to 10% Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $66,300-$81,100 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Business Intelligence & Reports Developer is responsible for developing and supporting business intelligence solutions and reporting applications for a Medicaid Enterprise Data Warehouse (EDW). This role works closely with business stakeholders, data engineers, and analysts to deliver high-quality reporting, dashboards, and analytical solutions that support Medicaid program operations, compliance, and federal reporting requirements. The ideal candidate has strong experience with enterprise reporting platforms, healthcare or Medicaid data, and the ability to translate complex business requirements into scalable reporting and analytics solutions. Key Responsibilities - Business Intelligence & Reporting Development: - Design, develop, and maintain reports, dashboards, and data visualizations supporting Medicaid program operations and analytics. - Develop complex SQL queries and data models to support reporting and analytics needs. - Build enterprise reporting solutions using BI tools such as Tableau, Cognos, and similar platforms. - Ensure reports and dashboards meet performance, usability, and accessibility standards. - Implement data validation and quality checks within reporting solutions. - Medicaid Program Reporting: - Develop and maintain reports supporting Medicaid program oversight, including eligibility, claims, providers, and encounters. - Support reporting for Medicaid program areas including: - Managed Care - Fee-for-Service (FFS) - Provider Management - Member Eligibility - Pharmacy - Assist with analysis of healthcare utilization, cost trends, and program performance metrics. - Federal & Regulatory Reporting: - Develop reports supporting federal reporting requirements including CMS reporting submissions. - Support reporting initiatives such as: - Transformed Medicaid Statistical Information System (T-MSIS) - CMS program integrity reporting - CMS quality and performance reporting - Federal waiver reporting - Ensure reporting solutions align with CMS data standards and regulatory requirements. - Data Warehouse Integration: - Work closely with EDW architects and ETL developers to design reporting data models and semantic layers. - Participate in data warehouse design discussions related to reporting structures and data marts. - Validate source-to-report data mapping and transformation logic. - Stakeholder Collaboration: - Gather and document reporting requirements from Medicaid program staff and leadership. - Translate business requirements into technical specifications and reporting designs. - Provide guidance to business users on BI tools and reporting capabilities. - Performance & Optimization: - Optimize SQL queries, datasets, and BI reports for performance and scalability. - Monitor report performance and troubleshoot data or performance issues. - Documentation & Governance: - Maintain documentation for report definitions, data sources, and business logic. - Support data governance and metadata documentation initiatives. - Ensure adherence to security, privacy, and HIPAA compliance standards. Qualifications - Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or related field. - 7+ years of experience in business intelligence, reporting development, or data analytics. - 5+ years of experience working with enterprise data warehouses. - Strong SQL skills for complex data extraction and analysis. - Experience with BI/reporting tools such as Tableau and Cognos. - Experience developing dashboards and analytical reports. Preferred Qualifications - Experience with BI tools such as SAS and PowerBI. - Experience working with Medicaid or healthcare data. - Familiarity with CMS reporting requirements and federal healthcare data standards. - Experience with T-MSIS data structures and reporting. - Experience working within large government or Medicaid data warehouse environments. - Experience working in Agile or Scrum environments. Benefits - Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. - Retirement Savings: Robust programs to help you secure your financial future. - Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. - Career Growth Opportunities: Paths for advancement within a global organization. - Paid Training: Learn while you earn with award-winning learning platforms. - Paid Time Off: Competitive PTO packages to help you recharge. - Great Work Environment: Join an award-winning culture that values diversity and inclusion.