• Process customer orders accurately and efficiently across multiple systems and portals • Upload, manage, and maintain stock feeds to ensure real-time inventory visibility • Perform regular inventory updates, reconciliations, and availability checks • Monitor and update dispatch statuses to ensure accurate delivery information • Ensure consistency and data accuracy between all operational platforms • Own and oversee the full operational lifecycle — from order creation to dispatch and completion • Monitor performance across operational cycles and flag risks, delays, or inefficiencies • Act as a key liaison between operations, logistics, supply chain, customer service, and management • Support stakeholder and operations leaders with insights, reporting, and updates • Maintain clear documentation for operational processes, mappings, and workflows • Handle operational administration related to system harmonisation and process alignment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The DTC Fulfillment Analyst is responsible for monitoring and improving end-to-end Order-to-Porch performance for direct-to-consumer shipments. This role reviews daily shipment and tracking data, proactively manages delivery exceptions, and drives accountability and corrective actions with parcel carriers and DC operations partners to ensure a fast, reliable, and positive consumer delivery experience. The ideal candidate is highly detail-oriented, data-driven, and comfortable working cross-functionally with carriers, customer service, and internal operations teams to resolve delays, prevent recurring delivery issues and strive for a superior customer experience every day. Key Responsibilities - Order-to-Porch Performance - Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance. - Identify at-risk, delayed, or stalled shipments and take proactive action to resolve issues. - Track and report Order-to-Porch lead time performance against service level targets. - Present ideas for Order-to-Porch lead time improvements for alignment and implementation. - Carrier Management & Accountability - Act as a primary point of contact for parcel carriers regarding delivery delays, exceptions, and service failures. - Drive carrier accountability through root-cause analysis, follow-ups, and corrective action requests. - Escalate recurring issues and support carrier performance reviews with data and insights. - Exception Management - Investigate delivery exceptions including pickup and in-transit delays, misroutes, failed delivery attempts, and lost or damaged shipments. - Coordinate resolutions with carriers, fulfillment centers, and customer service teams. - Ensure timely and accurate updates are communicated to internal stakeholders. - Consumer Experience Support - Partner with Customer Experience teams to minimize consumer impact from delivery delays. - Support post-purchase experience by ensuring shipment issues are resolved quickly and accurately. - Identify trends that negatively impact consumer satisfaction and recommend process improvements. - Reporting & Continuous Improvement - Maintain dashboards and reports related to shipment status, delivery performance, and carrier KPIs. - Analyze trends to identify opportunities to improve speed, reliability, and cost. - Support continuous improvement initiatives focused on reducing delivery delays and exceptions. Qualifications - Required - Bachelor’s degree in Supply Chain, Logistics, Business, or related field (or equivalent experience). - 1–3 years of experience in logistics, transportation, fulfillment, or e-commerce operations. - Experience working with parcel carriers and shipment tracking systems. - Strong analytical skills and comfort working with large data sets. - High attention to detail and strong follow-through. - Preferred - Experience supporting DTC or e-commerce fulfillment operations. - Familiarity with Order Management Systems (OMS), Transportation Management Systems (TMS), or carrier portals. - Experience with carrier performance metrics and service level management. Requirements - Travel Required - up to 10% Benefits - Medical insurance - Dental insurance - Vision insurance - Flexible spending accounts - Health savings accounts (HSA) with company contribution - 401(k) retirement plan with matching - Employee stock purchase program - Life insurance - AD&D - Short-term disability insurance - Long-term disability insurance - Generous paid time off - Company holidays - Parental leave - Identity theft protection - Pet insurance - Pre-paid legal insurance - Back-up child and eldercare days - Product discounts - Referral bonus program - And more

• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward • Demonstrate thought leadership in establishing Insights positions across a team of analysts • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Provide high quality and timely content peer review • Build credibility as an industry expert to represent Gartner insights, methodology and strategy • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community • Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery • Be a mentor and a coach by supporting more junior team members • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

• Act as the strategic technology partner to the Chief Supply Chain Officer, and the Global Supply Chain leadership team • Own the end-to-end systems architecture, platform selection, implementation, and continuous improvement of all systems that enable capital planning, supply planning, procurement, risk management, order management, logistics, fulfillment, and inventory optimization • Partner with the CSCO and Supply Chain leadership team to translate business strategy into a 3 year supply-chain digital roadmap that delivers measurable financial outcomes • Lead architecture discussions for all supply-chain-related systems (Advanced Planning Systems, S&OP/IBP, Supply Chain Risk, Fulfillment, Logistics, Transportation, Supplier Collaboration,... • Drive selection, configuration, and deployment of modern supply-chain planning and risk platforms (e.g., Kinaxis, Blue Yonder, Resilinc, Riskmethods, Everstream, etc.) • Ruthlessly automate manual "drudgery" across planning, procurement, logistics and fulfillment and supplier management (RPA, low-code, AI/ML-driven exception management, predictive analytics) • Deliver proven, quantified results in: – Improving service levels, inventory turns, COGS, supplier collaboration, risk-based decisions, planning cycle time, and key customer-facing metrics • Build and lead a high-performing team of architects, analysts, and engineers focused exclusively on supply chain outcomes • Manage a multi-million-dollar portfolio of projects and operational budget with clear ROI and payback metrics • Act as the bridge between Supply Chain and the broader CIO organization.