Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels. This role owns the design of call flows and conversational interactions, ensuring that IVR solutions are easy to use, effective, and aligned with business goals. The position works closely with Product Owners, IVR Engineers, Application Architects, and speech scientists. It bridges customer experience design and technical implementation by translating requirements into clear call flows, design specifications, and user stories that guide development and tuning efforts. Responsibilities: - Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency) - Gather and analyze business and user requirements for IVR applications - Design end-to-end call flows for speech and DTMF-based IVR experiences - Create design specifications and documentation for IVR implementations - Collaborate with Product Owners to shape and refine voice user experiences - Create user stories for developers and speech scientists to implement designs - Support speech scientists with grammar design and tuning - Conduct usability testing and analyze results to improve IVR performance - Tune IVR applications to optimize recognition accuracy and user experience - Communicate design rationale and methodology to stakeholders Qualifications - 5+ years of professional experience as a user interface designer - Strong expertise in AI conversational voice design and development - Strong expertise in gathering and analyzing business and user requirements for IVR applications - Background in linguistics, cognitive psychology, behavioral sciences, or a related field - Proven experience designing speech and DTMF (Dual-Tone Multi-Frequency) IVR applications - Excellent communication and collaboration skills Nice to have: - Computer science or technical background - Experience working closely with speech scientists or NLP teams - Familiarity with usability testing methods for voice interfaces - Experience designing IVR systems in large-scale or enterprise environments Additional Information We offer: - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

• Own all stages of the design process for the Cylinder platform • Collaborate closely with product, engineering, and clinical teams • Develop and maintain design documentation • Perform usability testing and gather user feedback • Stay updated with the latest UX trends and tools • Ensure the integrity of our product design system

• Design scalable, collaborative, and social online learning experiences used by Fortune 500 companies, universities, and training organizations • Own 1-2 major projects at any time, serving as the design lead who shapes solutions from initial problem exploration through final implementation • Partner closely with the product management team to frame problems, define project scope, explore multiple design approaches, and make well-reasoned recommendations • Provide production-ready mocks and assets, and work closely with engineers to balance quality and feasibility • Conduct user research and usability testing to validate design decisions and understand user goals • When challenges arise, proactively align stakeholders, propose solutions, and adjust scope as needed • Help shape the future of our product by contributing to product strategy and roadmap discussions

About Cylinder Health Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder’s dedicated care teams help members proactively address their gut health from every angle – decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder’s vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health. Position Summary We're seeking a talented and motivated Product Designer to join our team. As the sole product designer at Cylinder, reporting to the Chief Product Officer, you'll own the end-to-end design function and play a pivotal role in shaping the Cylinder experience — designing features that not only enhance our users' interactions but also contribute to better health outcomes. This is a role brimming with opportunities, enabling you to grow in a fast-paced environment while making a significant difference in people's lives. If you are passionate about user-centered design, enjoy collaborating with cross-functional teams, and are eager to design a product that truly impacts people's health, we'd love to hear from you. Responsibilities Include: - Own all stages of the design process for the Cylinder platform, from user research and wireframing to final implementation, leveraging AI-powered design and prototyping tools to accelerate workflows and explore design solutions efficiently. - Collaborate closely with product, engineering, and clinical teams to create easy-to-use and visually appealing experiences that align with business goals. - Develop and maintain design documentation, including specifications, interactive mockups, and style guides. - Perform usability testing and gather user feedback to inform design decisions. - Stay updated with the latest UX trends, AI design tools, and competitor products. - Ensure the integrity of our product design system while collaborating with marketing to maintain brand consistency. You'll be a good fit here if you are: - Passionate about using design to make a positive impact on people's health outcomes. - Driven by curiosity and a desire for continuous learning, always staying updated with the latest design trends and technologies. - A creative problem solver who isn't afraid to take on the challenges of designing for the healthcare industry. - Comfortable working in a fast-paced, agile, and remote environment. - Self-starter who can work independently and collaboratively. - Detail-oriented, with a keen eye for aesthetics and visually appealing designs. - Open to feedback and constantly willing to improve your design skills. - Able to manage time and prioritize tasks to ensure project deadlines are met. Desired Qualifications - A minimum of 3 years of experience in product design, demonstrating an understanding of design principles, user-centered design methodologies, and best practices. - While formal education in Product Design is a plus, it's not required. We value experience and skills and welcome candidates from diverse educational backgrounds. - Proficiency in Figma is required. - Comfort with AI-powered design and productivity tools (e.g., AI features within Figma, ChatGPT, or similar) and a willingness to integrate them into your workflow. - Experience implementing user research methods such as surveys, interviews, usability testing, and data analysis to gather actionable insights. Familiarity with the Maze user testing platform is a plus. - Strong communication and presentation skills, with the ability to clearly articulate design decisions to various stakeholders. - Self-starter who can work independently and collaboratively. - Digital healthcare experience is not required but preferred. Cylinder is an equal opportunity employer. We believe safe spaces where everyone can be their authentic selves is the key to a successful team so we welcome and embrace all identities, cultures, and backgrounds.