Cylinder

• Support the member enrollment (recruitment) marketing strategy and execution for Cylinder’s clients, including client-specific communications planning, campaign management, and performance tracking • Manage the recruitment communications calendar and report out on key campaign metrics, leveraging data, A/B testing, and performance insights to optimize engagement, scalability, and conversion outcomes • Partner cross-functionally with Client Success, Marketing Ops, and Data teams to deliver impactful campaigns that drive awareness, support client goals, and contribute to annual revenue targets • Identify opportunities to improve and scale processes to increase operational efficiency and campaign effectiveness • Lead client-facing communication initiatives by pitching strategies, presenting campaign plans and assets, and maintaining strong relationships with new and existing clients

• Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. • Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success. • Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives. • Leverage data insights to inform and adapt account strategies. • Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership. • Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction. • Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

• Help define and execute on a strategic vision for data engineering • Collaborate with Product and other stakeholders to define and prioritize the technical roadmap • Drive the successful execution of data engineering projects across multiple teams • Oversee the development and maintenance of scalable, reliable data pipelines and infrastructure • Establish and enforce best practices for data quality, privacy, security, compliance, and ethical data usage • Build and grow a high-performing team of data engineers • Foster a culture of innovation, continuous learning, and collaboration within the organization • Provide mentorship and clear career growth paths for team members

• Provide strong technical leadership and vision for your engineering squad, ensuring alignment with the company's strategic goals — and staying close enough to the code to earn your team's respect • Collaborate with product management and other stakeholders to define and prioritize the technical roadmap, ensuring alignment with business objectives • Implement processes, tools, and practices that drive high-velocity and high-quality delivery across onshore and offshore teams • Drive the successful delivery of software projects, including planning, resource allocation, and project management • Grow and foster our adoption of SQA best practices to ensure high-quality deliverables • Work closely with cross-functional teams (Product/Clinical/Data/ClientSuccess/etc.) and communicate effectively to distill technical details into business terms • Encourage a culture of innovation and experimentation, staying abreast of industry trends and emerging technologies to drive product innovation • Drive AI-powered feature development, responsible AI practices (including secure handling of member data and privacy in AI contexts), and adoption of AI tools to improve engineering efficiency • Identify and mitigate technical risks and challenges, making data-driven decisions to achieve project success • Monitor and drive improvements to team and organizational performance

• Generate pipeline: Identify, prospect, and engage HR and benefits leaders at large employers • Navigate complex buying groups: Engage multiple stakeholders across employers, consultants, and partners to generate aligned opportunities • Execute outbound: Run coordinated outreach across email, phone, and social channels to drive meetings and new opportunities • Qualify opportunities: Assess and qualify leads to ensure alignment with Cylinder Health's target audience and sales strategy • Partner with sales: Work closely with RVPs to align on target accounts, messaging, and meeting strategy • Collaborate with marketing: Provide feedback on campaigns, messaging, and audience targeting based on real prospect interactions • Activate campaigns: Execute outbound tied to marketing campaigns, events, and priority accounts • Maintain pipeline hygiene: Track activity, manage data, and ensure accuracy in Salesforce • Hit performance targets: Meet or exceed monthly goals for qualified opportunities created, outbound activity, and pipeline contribution • Leverage tools effectively: Use Salesforce, LinkedIn Sales Navigator, ZoomInfo, and Sales Engagement to build lists, execute outreach, and maintain clean data • Growth & Development: Continuously build product, market, and sales skills through training and hands-on experience.

• Own architecture, integration, and ongoing optimization of email automation tool (Iterable), serving as the internal expert and primary vendor lead • Identify and implement automation opportunities to increase efficiency and scale • Partner with Data and Product to ensure data accuracy and integrations, audience integrity, and reliable event tracking • Document workflows and best practices for campaign setup, naming conventions, data hygiene, and reporting consistency • Monitor channel performance and deliverability, adjusting strategies as needed • Execute lifecycle marketing across email, SMS, push, and other digital channels using Iterable • Design and optimize end-to-end member journeys (onboarding, engagement, retention, winback) • Analyze campaign results to generate insights and drive continuous improvement

• Build and maintain the full commercial content library: one-pagers, pitch decks, battle cards, objection-handling guides, talking points, email templates, and co-branded materials, organized by audience (health plan account executives, brokers/consultants, benefits navigation platforms, employer HR and benefits leaders) and sales stage • Translate clinical evidence, outcomes data, and product capabilities into clear, compelling commercial messaging. This is not a hand-off-to-product-marketing role, you own the narrative. • Direct design execution alongside our contract designer; you’re writing the brief, structuring the story, and ensuring the final asset is field-ready, not just polished • Own distribution in partnership with our Partner Manager, ensuring assets are actually reaching the right partners at the right time, not sitting in a folder • Build onboarding and training for both internal sellers and channel partners so they can accurately articulate Cylinder’s value, differentiation, and ROI story • Coordinate enablement around key moments: product launches, seasonal campaigns (e.g., IBS Awareness Month, Mental Health Awareness Month), and partner-specific co-sell pushes • Develop and tailor commercial messaging across Cylinder’s full portfolio of partnerships, ensuring content is relevant, strategically aligned, and reflective of the unique needs and nuances of each partner type, including health plans, PBMs, navigation partners, and consultants/brokers. • Maintain competitive positioning across the GI virtual care landscape and keep internal and partner teams current on how to handle it in the field • Track content usage and enablement performance; bring data back to marketing and sales to inform what to build next • Support RFP responses and customized materials for strategic accounts and partner opportunities

• Applying evidence-based strategies to promote symptom relief, condition treatment, and behavior change — including assessment, nutrition diagnosis, interventions, monitoring, and evaluation • Managing co-morbid conditions with Medical Nutrition Therapy • Using counseling skills (MI, TTM, strengths-based care) to help members move through the stages of change via one-on-one HIPAA-compliant telephone, video, and instant messaging • Applying our Member Engagement Model and Clinical Pathways to promote symptom relief, digestive condition treatment, and behavior change • Providing education, setting SMART goals, and acting as an accountability partner to help members feel their best • Documenting according to established guidelines and expectations • Collaborating with the interdisciplinary team for optimal care for the members • Practicing within HIPAA/state/federal guidelines, our Clinical Pathways, within role scope of practice, and referring to other disciplines according to our escalation plans and guidelines • Maintaining strict confidentiality of members’ Protected Health Information and is bound by our confidentiality agreement

• Own all stages of the design process for the Cylinder platform • Collaborate closely with product, engineering, and clinical teams • Develop and maintain design documentation • Perform usability testing and gather user feedback • Stay updated with the latest UX trends and tools • Ensure the integrity of our product design system

• Own and execute the monthly close process, including preparation, review, and posting of journal entries and account reconciliations • Prepare and reconcile all material balance sheet accounts, including cash, credit cards, intercompany, equity, prepaid expenses, and accruals • Capitalize, amortize, and reconcile commissions and other prepaid or deferred costs • Record and reconcile revenue, deferred revenue, and unbilled revenue in accordance with ASC 606 • Apply cash receipts, reconcile accounts receivable, and maintain the allowance for doubtful accounts • Oversee and directly review all cash activity, including accounts payable, payroll, cash receipts, and bank transfers • Perform detailed review of payroll runs and prepare or review payroll-related journal entries and accruals • Record and reconcile inventory changes, lease amortization, and stock-based compensation • Execute and reconcile intercompany transactions • Prepare monthly financial statements and provide ad hoc reporting and analysis to support leadership decision-making • Serve as the primary, hands-on point of contact for external audits • Identify and implement process improvements to enhance accuracy, efficiency, and scalability