• Provides support to the Financial Institutions by working escalated or time sensitive issues in a professional and timely manner • Assists Financial Institutions with questions regarding reports and Focus Net • Handles Support Line to provide training in data entry, CoTrak or other Service Center procedures to include assisting with procedures inquiries and problem resolution • Performs time-sensitive account maintenance before and after account processing cycles • Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by financial institutions by researching, verifying, updating loan insurance information and documenting the affected account’s history file • Services complex calls, questions or problems from the Customer Service Staff to include refers, when necessary, unique, highly complex calls to appropriate resources to ensure customer satisfaction • Creates internal management reports; and assists in special projects as needed

• Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks

• Oversee the revenue cycle for assigned clients and ensure clients meet targets for KPIs, retention, and time to revenue • Serve as the primary point of contact and liaison between the practice and the Sutherland Global RCM team • Own client relationships related to the revenue cycle, driving revenue improvements for practices • Provide guidance and education to the Sutherland team • Establish a strategic advisor relationship with clients by understanding their practice’s billing requirements • Proactively provide insight on the financial health of their business and guidance on solutions • Complete business review presentations with clients to communicate practice financial health • Report monthly denial and rejection trends and recommend process improvements • Ensure all meeting notes and client documentation are in Salesforce • Act as primary client point of contact to handle needs, resolve conflicts, and provide solutions • Exercise sound judgment and make independent business decisions related to billing matters • Develop and monitor action plans related to client escalations/concerns • Maintain regular contact with RCM contacts at the practice • Identify at-risk clients and determine actions required to resolve concerns • Collaborate with RCM and Sutherland leadership on quality barriers • Establish and maintain system parameters supporting timely claims submission • Improve operational efficiencies including OP software performance

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking outgoing individuals for our Remote Client Services Consultant (Independent) positions. As a Remote Client Services Consultant (Independent), you will work from home booking vacations for leisure and corporate clients around the world. This position is perfect for anyone who loves to travel and loves to help others with planning. - Research, Create, and Execute travel itineraries for your clients. - Review individual needs and wants for travel, to ensure you plan a trip designed specifically for your client. - Review budgets and plan client trips accordingly. - Book travel needs including airlines, hotels, car rentals, cruises, tours, events, and much more! - Effectively communicate with clients pre and post travel to ensure client satisfaction. - Handle client issues that arise before, during, or after travel. - Complete ongoing trainings to maintain and earn certifications within the travel industry. - Attend ongoing webinars with vendors and suppliers to become specialized with specific destinations, types of travel, etc. - Remain current regarding changes within the travel and tourism industry. Qualifications - Strong communication skills. - Must have reliable internet access and a computer (recommended) or a smartphone. - Hospitality, Customer Service, or Sales background is a plus, but not a requirement. - Personal travel experience is a plus, but not a requirement. Benefits - Full training provided. - Work from home Full Time or Part Time. - No experience necessary. - Discounted personal travel. Company Description