This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking outgoing individuals for our Remote Client Services Consultant (Independent) positions. As a Remote Client Services Consultant (Independent), you will work from home booking vacations for leisure and corporate clients around the world. This position is perfect for anyone who loves to travel and loves to help others with planning. - Research, Create, and Execute travel itineraries for your clients. - Review individual needs and wants for travel, to ensure you plan a trip designed specifically for your client. - Review budgets and plan client trips accordingly. - Book travel needs including airlines, hotels, car rentals, cruises, tours, events, and much more! - Effectively communicate with clients pre and post travel to ensure client satisfaction. - Handle client issues that arise before, during, or after travel. - Complete ongoing trainings to maintain and earn certifications within the travel industry. - Attend ongoing webinars with vendors and suppliers to become specialized with specific destinations, types of travel, etc. - Remain current regarding changes within the travel and tourism industry. Qualifications - Strong communication skills. - Must have reliable internet access and a computer (recommended) or a smartphone. - Hospitality, Customer Service, or Sales background is a plus, but not a requirement. - Personal travel experience is a plus, but not a requirement. Benefits - Full training provided. - Work from home Full Time or Part Time. - No experience necessary. - Discounted personal travel. Company Description

• Serves as the primary point of contact for assigned national accounts • Meets assigned targets set forth in the Master Service Agreement of each national account • Proactively manages client satisfaction objectives, financial targets, and contractor pay rates. • Proactively assesses, clarifies, and validates customer needs on an ongoing basis • Manages client complaints to ensure Client Complaint Policy is fully utilized • Responsible for identifying, selecting, and working with Independent Contractors to ensure client needs are met and the full scope of work is completed • Achieves metrics set forth and agreed upon by Director, Arete Facilities Management. • Metrics can include but not limited to client satisfaction, ancillary revenue, territory margin and client retention. • Schedules, coordinates, and leads regular business meetings with assigned independent contractor. • Maintains professional communication with clients, Franchisees, and Home Office employees. • Provides any necessary supervision and/or training to newly hired Client Service Coordinators and provides support to direct report as needed. • Proactively communicates and works with other departments outside of Arete operations to ensure month end client billing and payables are properly and timely reconciled for client accounts and vendors.

• Assist clients and broker partners by being the first point of contact on service needs and issues • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks. • Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items. • Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams. • Ensure new business paperwork is accurately and successfully submitted. • Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment • Ability to independently make decisions within general guidelines • Basic understanding of KYC and client onboarding processes

• Serve as a business leader and process expert within the Value-Based Care Operations team • Ensure successful design, documentation, and configuration of new bundles and their associated claims workflows • Translate process updates and refine strategies for a smooth transition to claims administration • Create use cases for all testing phases related to new value-based clients • Execute regression testing and user acceptance testing, working with claims staff • Lead new initiatives for operating new value-based arrangements by collaborating with Product and Development teams throughout the software development life cycle • Enhance and create claims-related tools to empower operational staff for efficient and effective usage in daily tasks