Connexin

• The Manager of Growth + Revenue Marketing is responsible for driving pipeline and opportunity creation by managing how leads are captured, worked, and converted across the funnel. • This role is focused on performance, ensuring high-intent leads move efficiently from initial engagement through Sales Accepted Leads (SALs) into qualified opportunities. • This includes improving follow-up, aligning closely with Sales and an outsourced BDR partner, and strengthening the systems and processes that support lead management and conversion. • You will work across the marketing team to execute campaigns and programs, including webinars, digital channels, trade shows, and emerging AI-driven discovery, that contribute directly to the pipeline and support consistent opportunity creation. • Success in this role requires someone who can both execute and think strategically, identify where performance is breaking down, test solutions, improve results, and adapt quickly — someone who can take ownership of their work while remaining open to feedback and input from the team.

• Collaborate, as part of the development team, to create technical solutions for our software products. • Own troubleshooting, and fixing integration support issues in Production and during Implementation • Optimize, refactor, enhance, debug, and troubleshoot existing code • Perform root cause analysis, and propose effective solutions for bugs in the software • Follow all OP best practices and coding standards • Document, Maintain, and Own technical artifacts, internal knowledge base, and templates for all integrations; bringing in industry knowledge as appropriate to improve OP’s solutions. • Ensure the best possible performance, quality, and responsiveness of the applications • Understand specifications and requirements for the development/enhancements of interfaces and other types of data exchange, including but not limited to HIE standards and OP interfaces • Write, review, and debug basic programming assignments that are well defined and include mostly debug issues. • Protect the integrity of code: creating, submitting and utilizing tests. • Provide transparency of work to the company. • Transfer knowledge within the department and to other technical teams.

• The Associate Data Conversion Specialist is responsible for assisting Data Conversion Specialists and Senior Data Conversion Specialists with analyzing data from legacy vendor applications and converting it to the corresponding OP database tables with as high fidelity as possible. • Close collaboration with the assigned Implementation Project Manager (IPM) is required. • Due to the nature of most conversion projects, availability during evening and weekend hours is required. • This is a client-facing role therefore communication skills are imperative. • Work with Data Conversion Specialists to analyze flat files and databases from other products to import existing patient demographics and medical records into Office Practicum. • Review patient data specs to convert data into a readable format for Office Practicum. • Work with clients and vendors using ETL tools (Apache HOP) to extract, analyze, and import data into Office Practicum before the go-live date. • Work with clients post go live to determine if there are any outstanding data deliverables that need to be adjusted. • Work with business stakeholders to assist with data modeling, or outlining the data requirements to support business processes. • Assist in developing source-to-target mapping, or data transformation instructions that outline how to convert data in the source system to the target system as well as map the data values. • Complete test runs on data conversions for import accuracy. • Work with Mana Implementation leadership to recommend and implement improvements to the data conversion process. • Document and update work performed in Salesforce to keep OP staff apprised of conversion progress. • Independently manage multiple projects at varying stages of completion. • Work according to the timeline and expectation designated by the client and effectively address delays or complications. • Perform all other duties as assigned by the Manager of Data Conversions.

• Support the planning and execution of multi-channel marketing campaigns for prospects and customers in partnership with the Senior Manager, Growth + Revenue Marketing • Develop digital campaign assets, including emails, landing pages, and video content • Manage timelines and coordinate with team members to keep campaign deliverables on track • Ensure all campaign elements — messaging, assets, targeting, and approvals — are finalized before launch • Write and edit content, including emails, blogs, landing pages, social posts, and other sales enablement materials • Ensure messaging is clear, engaging, and aligned with our brand voice • Work with internal subject matter experts to turn complex healthcare concepts into clear, engaging content for prospective and current customers • Manage and maintain our social media presence • Create, schedule, and publish content aligned with campaigns and brand messaging • Ensure consistency and quality across all content and social posts • Identify new content opportunities based on campaign goals, product priorities, and market trends • Track content performance and recommend adjustments to improve engagement and conversion • Support go-to-market execution by coordinating timelines, deliverables, and cross-functional inputs for product launches and campaigns • Partner with Product and Sales to gather insights and competitive intelligence, ensure alignment, and translate product updates into clear, usable internal and customer-facing materials • Maintain and update product messaging, positioning, and sales enablement materials to ensure accuracy and consistency across channels • Shape messaging frameworks and value propositions for new and existing products • Provide feedback from campaigns and customer interactions to inform product marketing strategy

• Collaborate, as part of the development team, to create technical solutions for our software products. • Takes ownership of old and new products: maintaining, updating. • Optimize, refactor, enhance, debug, and troubleshoot existing code. • Follow all OP best practices and coding standards. • Perform root cause analysis, and propose effective solutions for bugs in the software. • Document, maintain, and own technical artifacts, internal knowledge base, best practices, and templates for all integrations; bringing in industry knowledge as appropriate to improve OP’s solutions. • Ensure the best possible performance, quality, and responsiveness of the applications. • Understand specifications and requirements for the development/enhancements of interfaces and other types of data exchange, including but not limited to HIE standards and OP interfaces. • Protect the integrity of code: creating, submitting and utilizing tests. • Provide transparency of work to the company. • Transfer knowledge within the department and to other technical teams.

• Maintain and extend capabilities of healthcare technology platform • Develop features, analyze and resolve issues, refactor code • Collaborate with technology team and cross-functional teams • Document technical artifacts and internal knowledge base • Ensure performance, quality, and responsiveness of applications • Follow best practices and coding standards • Transfer knowledge within the department and other technical teams

• Use our blended learning model to train physicians, mid level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software • Delivers training through our different modalities of training: Instructor Led : 1-1 web based training, Group Training : Multiple practices, Remote, Onsite, Onsite Go live support, Superuser training, Webinar, Group monthly webinars • Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis • Regularly plan and deliver education/training required for implementation of software solution for go-live • Assist in content creation for training outlines as needed • Stay current with software releases • Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis • Regularly provide remote and onsite go-live support for clients • Work with staff and physicians to optimize the use of software solutions through continuing education and training.

• Establish and maintain client relationships with small-sized practices (1-2 providers), understanding practice goals and challenges • Meet with practice leadership proactively on a regular basis • Record and report on customer trends (successes, needs, issues) • Provide high level product support and triage concerns properly • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate • Work with pediatric practices to optimize their usage and expertise of Office Practicum • Provide a smooth transition for customers after OP Implementation • Driving growth through net retention improvements and lead generation • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores • Meet and exceed set KPIs • Contribute to product roadmap by feeding back the customer’s voice, empathetic listening to them and translating their needs internally • Identify and increase reference sites

• Lead the planning and execution of product launches, ensuring cross-functional initiatives are organized, aligned, and delivered on time. • Manage go-to-market planning across departments, define clear scope and timelines, track dependencies, and hold stakeholders accountable. • Build structured, repeatable workflows that improve visibility and execution across teams. • Own the end-to-end positioning of the OP platform, ensuring a clear and consistent narrative. • Define how the platform is differentiated in the market and communicate its value clearly. • Collaborate across departments to track market trends and inform messaging and launch strategy. • Lead a structured effort to elevate senior leadership as industry voices through various platforms. • Collaborate with subject matter experts and content teams to translate expertise into compelling thought leadership.

• Full understanding and ownership of the invoicing process for 1,000+ customers • Responsible for researching and solving invoicing and payment discrepancies • Responding to customer calls/emails, and making adjustments to customer accounts as needed • Responsible for the daily reconciliation and recording of incoming payments • Accountable for all aspects of the collections processes • Review contract changes to ensure billing is completed timely and accurately • Assist in the month end close and work with the team on any ad-hoc analyses