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Ping Identity logo
Ping Identity

Identity Security for the Global Enterprise

Enterprise Architect

IT SupportIT SupportOtherRemoteLeadTeam 1,001-5,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

88 days ago

Salary

$150K - $190K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Enterprise Architect

Ping Identity

• Own the end‑to‑end enterprise architecture for Ping’s Buyer and Customer Journeys from first touch through renewal and expansion. • Support scalable enterprise architectures for AI initiatives that can be reused across functions. • Govern platform and application choices across the Buyer and Customer Journey tech stack with a clear eye on TCO, scalability, and speed to value. • Map and maintain the enterprise architecture for key journeys (lead and opportunity management, quote‑to‑cash, onboarding, adoption, support, success, expansion) and connect them to the underlying systems, data, and owners (e.g., Salesforce, CPQ, Service Cloud, billing, data platforms, etc.). • Support the end‑to‑end enterprise architecture for top‑down AI initiatives so agents, workflows, core systems, and data platforms fit into a coherent, scalable design aligned to our Buyer and Customer Journeys. • Establish and apply enterprise criteria and decision frameworks for selecting and assessing platforms and tools (e.g., TCO, scalability, fit to target architecture, security, speed to value) and lead recurring rationalization reviews across the Buyer and Customer Journey stack. • Partner with product managers, business analysts, IS architects, and delivery teams to clarify architecture implications and guardrails so roadmaps and backlogs align with the target Buyer and Customer Journey designs. • Join BTO strategy, experience, and business leaders in upfront discovery and framing — clarifying opportunity areas, architectural constraints, and options so ideas are grounded in reality while still ambitious. • Once an initiative is greenlit, drive target‑state architecture, patterns, and trade‑offs (e.g., MVP scope, integrations, data needs), unblocking decisions so delivery teams can move from concept to execution with confidence and clear KPIs.

Job Requirements

  • 10+ years in enterprise architecture roles in B2B SaaS or similarly complex environments, with clear ownership of end‑to‑end journeys (Buyer and/or Customer).
  • Strong fluency in core GTM and CX platforms (e.g., Salesforce Sales/Service Cloud and CPQ/Revenue, Gainsight or similar CS tools, support platforms, billing) and how they fit together across the Buyer and Customer Journeys.
  • Strong fluency in data platforms and data governance (e.g., Databricks or similar lakehouse environments, metric stores, semantic layers) and how they support AI/BI, agents, and a single view of customer/contact — you don’t need to be an ML engineer, but you know what good looks like and can hold your own with AI & Data teams.
  • Experience translating value‑ or journey‑based methods (e.g., Buyer and Customer Journeys, value streams, value acceleration frameworks) into architectural principles and guardrails that guide platform, domain, and integration decisions.
  • A process‑first, outcome‑first mindset and bias toward measurable value — you care about baselines, KPIs, and observability as much as diagrams.
  • Proven ability to lead through influence in matrixed environments — aligning VPs, directors, and ICs around shared outcomes and trade‑offs, and building success through partnership over heroics — and to mentor and grow other architects and developer leads in both technical depth and business engagement.
  • Excellent visual and written communication skills: you can move fluidly between capability maps, journey and system flows, sequence diagrams, architecture views, and simple “one‑slide” narratives that resonate with executives.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

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