Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Product Specialist - Voice, AI & CPaaS! About the job This position is needed to serve as the premier Voice and AI technical authority for Twilio’s ISV and HighTech verticals in NAMER. You will partner with sales and SE teams to consult on complex, multi-product opportunities, moving beyond high-level design into hands-on technical validation. As a P4, you are expected to be a "Builder"—creating the technical assets, prototypes, and playbooks that enable our field teams to win in these highly competitive sectors Responsibilities In this role, you’ll: - Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends - Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale. - Technical Deep-Dives & Prototyping: Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations. - The "Technical Win": Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem. - Field-to-Product Feedback Loop: Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions. - Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions. - Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR. - Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs). - Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency. - Communication: Excellent verbal and written skills, with the ability to translate "code-level" complexity into compelling value-based stories for stakeholders Desired: - Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity. - Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations. - C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts. - Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling. - Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market. - Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures. Location - This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 30, 2016, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Understands customer's cyber security business goals, risk tolerance, and existing infrastructure through a variety of steps including workshops, analyzing their current security posture, and identify gaps to help drive client outcomes • Provides solution consulting, technical architecture and sales support for account opportunities • Develops and presents a security roadmap that includes comprehensive security strategies and supporting areas including networking security, endpoint protection, data loss prevention, identity and user security, cloud security, and incident response plans tailored to each client's specific needs • Participates from initial qualification to final proposal, in the sales process to include collaborating with account managers • Serves as a trusted advisor through thought leadership activities and publication to stay at the forefront of the cybersecurity landscape • Provides live demonstrations for customers and sales teams • Develops and maintains technical competency and related certifications for all core security products and solutions areas • Performs Strategic Road-mapping Sessions with customers • Participates in User Groups and Conferences as required • Stays current on industry changes and participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge • Provides deliverables to customers including statements of work and product architectures • Participates in Solution Deliverables at the direction of the Solution Architect which can include: o Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO models o Assuming responsibility for 3rd Party Quotes and SOW language for area of expertise o Providing relevant Statement of Work Language to Solution Architect resources and Guidance around content flow o Participating in Solution/Delivery Assurance and Services Handoff Meetings • Ensures productive relationships with manufacturer technical peers • Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase is seeking experienced Solutions Architects to help scale our B2B products. This role bridges technical field engagement with hands-on software development. You will work directly with customers, from startups to large institutions, as a trusted technical advisor, and also contribute to open source projects and extend Coinbase’s core products to unlock strategic client opportunities. What you’ll be doing (ie. job duties): - Partner with customers as a trusted technical advisor, guiding them in building on Coinbase services and APIs - Collaborate with prospects and sales teams to address technical requirements and support deal closure - Architect and implement distributed systems solutions that address complex customer needs - Build and maintain open source SDKs and reference implementations - Deliver clear, engaging technical presentations and documentation - Oversee customer implementations, proactively identifying and resolving technical roadblocks - Maintain and grow long-term customer relationships as they expand their use of Coinbase products - Work closely with product and engineering teams to extend core capabilities for strategic client opportunities - Collaborate with support teams to ensure customer success What we look for in you (ie. job requirements): - Degree in computer science and 5+ years of software engineering experience - Ability to quickly understand requirements and rapidly develop solutions - Proven ability to design and build solutions to complex, ambiguous problems with significant impact - Familiarity with both modern and legacy integration approaches - Track record of working effectively with demanding cross-functional stakeholders - Excellent communication skills with the ability to distill complex needs into actionable recommendations - Strong ownership mindset with the ability to operate autonomously - Experience leveraging AI to scale and enhance your contributions - Expert-level knowledge of REST and WebSocket APIs - Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality Nice to haves: - Experience with Golang and/or Ruby - Experience with blockchains / crypto - Experience with trading systems Job #: P76324 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $180,370—$212,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr. Rhapsody Integration Architect is primarily responsible for the delivery of assigned Professional Services projects as defined in a Scope of Work or written proposal. Typical engagements include: - Business software implementation - Workflow consulting - Integration strategy architecture and design - Development, testing, and implementation of application integrations This role also serves as a subject matter expert across support, product management, sales, marketing, and training initiatives. Sr. Integration Architects are expected to demonstrate advanced and consistent use of AI tools within their own delivery practice and actively share best practices and efficiency gains with peers and junior staff. Responsibilities - Project Delivery & Technical Leadership - Serve as technical and project management lead for assigned Professional Services projects - Lead integration strategy architecture, design, and implementation across complex client environments - Develop, test, and implement application integrations in alignment with defined scope and client requirements - Manage project scope, timeline, and client communication with minimal supervision - Identify and mitigate technical risks and delivery issues proactively - Ensure smooth transition to support at project completion - Cross-Functional Collaboration - Serve as a technical resource for support, sales, marketing, training, and product management teams on an as-assigned basis - Act as liaison between the sales accounts team and product end-users, ensuring awareness of opportunities, risks, and overall customer satisfaction - Participate in product QA testing and feedback cycles to support continuous product improvement - Contribute to Professional Services Continuous Improvement initiatives as requested - Participate in formal education program curriculum development, content creation, training delivery, and certification evaluations as needed - AI & Automation - Demonstrate advanced and consistent use of AI tools to improve personal delivery efficiency, including integration design, technical documentation, risk identification, and client communications - Actively share AI best practices, workflows, and lessons learned with peers and junior staff - Identify opportunities where AI-assisted approaches can improve integration design, testing, or implementation workflows and bring recommendations to PS leadership - Contribute proven AI-driven efficiency improvements to the PS knowledge base Qualifications - Undergraduate or graduate degree in an IT or Computer Science related field, or equivalent experience of 5–10+ years - 10+ years of experience in software implementation, healthcare integration, and project management preferred - Undergraduate or graduate degree in IT, Computer Science, or Engineering preferred - Demonstrated track record of using AI tools to improve delivery efficiency and technical outcomes - Experience in healthcare IT integration required Requirements - Advanced analytical and problem-solving skills, including the ability to identify root causes, interpret complex information, and generate and evaluate creative solutions - Strong initiative and ability to work independently, taking ownership of time, effectiveness, and continuous improvement - Advanced proficiency leveraging AI tools to improve delivery quality, reduce administrative burden, and accelerate integration design and documentation - Ability to model and promote AI adoption among peers and junior team members - Excellent written and verbal communication skills, including client-facing interactions - Customer orientation with the ability to manage relationships across technical and non-technical stakeholders - Attention to detail across all aspects of integration architecture, delivery, and documentation Benefits - Comprehensive benefits package on day 1 (medical, dental, vision, life, disability) - 401k with a generous company match - Unlimited PTO, sick time & volunteer days - An innovative, inclusive, and fun work environment - Continuous learning and development opportunities