This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Care Associates Bilingual will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills, as well as the ability to assist Spanish speaking patients. Shift: 10am to 7pm EST Essential Duties & Responsibilities - Answer inbound patient calls - Return patient calls daily and assist them with their questions regarding billing statements - Fully understand and follow all guidelines pertaining to HIPAA and PHI - Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information - Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure - Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation - Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation - Successfully work within a team environment to escalate questions and outstanding work appropriately - Own and manage open patient inquiry cases through full resolution - Assist, train, and consult with other departments as needed - Participate in the continuing education of applicable software and hardware - Participate in departmental and other meetings as requested - Ensure that management is made aware of client issues or problems in a timely manner Qualifications - High School Diploma/GED - AS Degree or BS Degree preferred - One (1) to two (2) years of Customer Service experience - Healthcare experience a plus - Medical software experience a plus - Medical Office experience a plus Requirements - Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience - Strong customer services skills and high level of professionalism - Strong desire to learn - Solid computer skills including Microsoft Outlook, Word, and Excel - Able to manage a variety of tasks concurrently - Ability to speak Spanish Work Environment/Physical Demands - This position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday - This role requires that one can sit and regularly type on a keyboard the majority of the workday - This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices - Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers - The role necessitates the ability to listen and speak clearly to customers and other associates Benefits - Competitive pay - Medical, dental and vision benefits - Matching 401(k) - Generous paid time-off programs - Education reimbursement - Growth potential for your career - Corporate discounts Company Description At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers . Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. If you are a resident of a state that requires pay transparency, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email. #LI-REMOTE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. No prior experience required. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) Benefits - 100% Remote - Full training provided - Licensing guidance and support - Advancement opportunities - Supportive leadership team - Free leads provided at NO COST. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. No prior experience required. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) Benefits - 100% Remote - Full training provided - Licensing guidance and support - Advancement opportunities - Supportive leadership team - Free leads provided at NO COST Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD, you’ll be a part of bringing humanity to business. Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll: - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues Qualifications - 2+ years of customer service experience in a call center or telecommunications - 2+ years of accounting experience or equivalent explaining financial information - High school diploma or equivalent - Computer experience - High speed internet (>15 mbps) Requirements - A remote role with limited in person requirements - including travel to Annapolis, MD for pre-employment steps and equipment pickup - Supportive of your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage of $20 per hour plus performance bonus opportunities - A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Benefits - Visit here for more information. Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.