• Track, analyze, and communicate performance metrics: Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership • Define tooling requirements: Act as a business owner and power user of Freshdesk and related tools (Zendesk, ServiceNow, Intercom, etc.); define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation. • Streamline support processes: Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience. • Refine AI support strategy: Drive initiatives that leverage AI to deliver faster, more accurate customer help and improve agent efficiency. • Drive Customer Support strategy: Design and deliver critical initiatives that strengthen the Support function’s impact on renewals, retention, and overall customer success. • Provide thought leadership: Research and apply industry-leading support operations methodologies, ensuring our team remains efficient, innovative, and customer-focused. • Build scalable initiatives: Develop proactive programs, processes, and prevention strategies that improve efficiency and enable Support to focus on delivering customer value. • Partner cross-functionally on data and systems projects: Collaborate with the Systems, Product, and Analytics teams to design metrics, align data definitions, improve tooling, and drive data-informed decision making across the customer lifecycle. • Partner with leadership: Act as a trusted advisor to the Support Leadership Team, ensuring alignment between operational initiatives and long-term strategy, providing the visibility, insights, and recommendations they need to make data-driven decisions.

• Provide exceptional support to customers of our internet and telecommunications client • Assist with increasing the completion rate of issued orders • Keeping customers fully informed so we can retain sales • Support users across voice delivering a consistent experience across all channels • Provide timely responses via phone • Resolve issues efficiently and with empathy, maintaining professionalism at all times • Deliver exceptional customer service with passion and dedication • Drive continuous improvements to enhance the customer experience • Keep client cases accurate, current, and organized • Complete all required training and apply knowledge to support clients effectively

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from you. - Efficiently handle a large number of chats and calls (no cold calling) - Proactively provide in-depth details about our electric bikes and arrange appointments - Address customer concerns and objections diligently, ensuring their satisfaction - Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients Qualifications - Native/Fluent Spanish speaker - Excellent knowledge of English (C1-C2 level) - 1+ years of experience in support/sales role - Exceptional problem-solving and negotiation skills - High-speed internet connection, personal computer, and headset Benefits - Competitive salary with performance bonuses - Friendly and supportive team - Opportunity to work and grow professionally at an international level Company Description Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Directly engages in field operations outside of core Escrow and Title Operations; also, includes various leadership roles that support the overall strategy and execution of field-based operations. Manages and reviews client files, answers client inquiries and coordinates all the administrative details necessary for the preparation, processing and follow-up of a 1031 tax deferred exchange. Job Responsibilities - Engages in providing professional customer service, communication, organization and analytic skills to work escalated files and drive performance - By working escalations, strives to meet and exceed client expectations - Other responsibilities include assisting the manager in identifying process improvements and standards for production and quality - Performs a wide range of support functions to assist in departmental processes - Follows clearly defined procedures to complete daily tasks and responsibilities - Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion - Uses basic communication skills to address internal and/or external clients and/or team members - Individual contributor working under direct supervision with little autonomy - Performs all other duties as assigned by management Education - High school diploma required; Bachelor’s preferred Experience - Typically requires 0-2 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com. Pay Range & Benefits $37,044.42 - $61,740.71 AnnuallyThe base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts