This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD, you’ll be a part of bringing humanity to business. Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll: - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues Qualifications - 2+ years of customer service experience in a call center or telecommunications - 2+ years of accounting experience or equivalent explaining financial information - High school diploma or equivalent - Computer experience - High speed internet (>15 mbps) Requirements - A remote role with limited in person requirements - including travel to Annapolis, MD for pre-employment steps and equipment pickup - Supportive of your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage of $20 per hour plus performance bonus opportunities - A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Benefits - Visit here for more information. Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

• Track, analyze, and communicate performance metrics: Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership • Define tooling requirements: Act as a business owner and power user of Freshdesk and related tools (Zendesk, ServiceNow, Intercom, etc.); define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation. • Streamline support processes: Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience. • Refine AI support strategy: Drive initiatives that leverage AI to deliver faster, more accurate customer help and improve agent efficiency. • Drive Customer Support strategy: Design and deliver critical initiatives that strengthen the Support function’s impact on renewals, retention, and overall customer success. • Provide thought leadership: Research and apply industry-leading support operations methodologies, ensuring our team remains efficient, innovative, and customer-focused. • Build scalable initiatives: Develop proactive programs, processes, and prevention strategies that improve efficiency and enable Support to focus on delivering customer value. • Partner cross-functionally on data and systems projects: Collaborate with the Systems, Product, and Analytics teams to design metrics, align data definitions, improve tooling, and drive data-informed decision making across the customer lifecycle. • Partner with leadership: Act as a trusted advisor to the Support Leadership Team, ensuring alignment between operational initiatives and long-term strategy, providing the visibility, insights, and recommendations they need to make data-driven decisions.

• Provide exceptional support to customers of our internet and telecommunications client • Assist with increasing the completion rate of issued orders • Keeping customers fully informed so we can retain sales • Support users across voice delivering a consistent experience across all channels • Provide timely responses via phone • Resolve issues efficiently and with empathy, maintaining professionalism at all times • Deliver exceptional customer service with passion and dedication • Drive continuous improvements to enhance the customer experience • Keep client cases accurate, current, and organized • Complete all required training and apply knowledge to support clients effectively

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from you. - Efficiently handle a large number of chats and calls (no cold calling) - Proactively provide in-depth details about our electric bikes and arrange appointments - Address customer concerns and objections diligently, ensuring their satisfaction - Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients Qualifications - Native/Fluent Spanish speaker - Excellent knowledge of English (C1-C2 level) - 1+ years of experience in support/sales role - Exceptional problem-solving and negotiation skills - High-speed internet connection, personal computer, and headset Benefits - Competitive salary with performance bonuses - Friendly and supportive team - Opportunity to work and grow professionally at an international level Company Description Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.