• Deliver high-quality, evidence-based asynchronous and synchronous virtual care. • Review comprehensive patient intake information, including medical history, medication lists, and patient-submitted photos, to ensure safe and appropriate prescribing decisions. • Conduct thorough clinical assessments aligned with Wheel clinical guidelines, utilizing clinical snippets and workflows to tailor education and treatment plans. • Prescribe medications responsibly, ensuring alignment with patient eligibility, formulary guidance, and safety parameters such as blood pressure ranges, contraindicated medications, and clinical red flags. • Document each patient encounter using a complete and structured SOAP note, including rationale for prescribing or referring, patient counseling, and follow-up recommendations. • Engage in clear and compassionate communication with patients through secure messaging or live video visits, maintaining a professional and supportive web-side manner. • Refer patients to in-person care when clinical guidelines are not met, documenting rationale and providing clear patient instructions. • Maintain compliance with quality assurance standards, incorporating feedback from periodic chart audits and actively participating in continuous improvement efforts. • Escalate urgent clinical concerns such as suicidal ideation or harassment according to platform protocols, ensuring patient safety and clinician protection. • Collaborate with Wheel’s clinical operations team for onboarding, platform support, and guideline updates to ensure consistent, high-quality care delivery.

• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors • Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience • Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment • Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime • Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences • Document all interactions accurately and in real time, ensuring clear visibility across systems and teams • Manage and resolve support cases within a ticketing system • Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution • Consistently meet Service Level Agreements (SLAs) and performance metrics such as first response time, resolution rate, and customer satisfaction • Collaborate cross-functionally to escalate and resolve complex issues as needed • Maintain a strong attention to detail while multitasking across systems, tools, and workflows

• Assist clients with selecting destinations, accommodations, and curated experience options • Provide recommendations based on client interests, budgets, and travel styles • Research itineraries, activities, and unique destination highlights • Coordinate reservations, logistics, and client preferences • Maintain excellent communication with clients throughout the planning process • Utilize industry tools to source information and organize client details • Stay up to date on destination trends, seasonal opportunities, and experience options • Deliver professional, friendly, and personalized service

• Help clients plan and coordinate vacations, getaways, and destination experiences • Research accommodations, activities, and destination options • Build customized itineraries tailored to each client's preferences • Communicate professionally via phone, email, and online platforms • Provide exceptional support and guidance throughout the planning process • Keep organized records and follow established processes • Join optional virtual trainings to enhance skills and knowledge