Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Our Outdoor Business Unit is building a pipeline of talented Product Consultants to support future hiring needs within our Consumer Service teams. This evergreen posting allows interested candidates to submit their application and be considered for upcoming opportunities as they become available. While we may not have an immediate opening at the time of application, qualified candidates may be contacted as new training classes and hiring needs arise. Product Consultants hired through this posting may support either the Therma-Tru or Larson brand depending on business needs, training schedules, and candidate availability. INTERESTED IN FUTURE OPPORTUNITIES? If you are passionate about delivering great customer experiences and supporting innovative home products, we encourage you to apply and join our candidate pipeline for upcoming Product Consultant opportunities. TRAINING: All Product Consultants participate in a structured virtual training program designed to build product knowledge and customer support skills. Training includes instructor-led sessions, product education, and guided practice with experienced team members. Training schedules may vary depending on brand assignment and hiring needs. POSITION LOCATION: This position is 100% remote within the United States. Equipment required to perform the role will be provided. Contact center hours vary depending on the brand supported: Therma-Tru Doors • Monday – Friday, 8:00 AM – 5:00 PM Eastern Time Larson Storm Doors • Monday – Friday, 7:30 AM – 5:00 PM Central Time • Saturday shifts may be required on a rotating basis Associates will be scheduled to work an 8-hour shift within the applicable contact center hours. Job Description As a Product Consultant supporting our Therma-Tru or Larson brands, you will serve as the “Voice of the Brand” for consumers seeking product, technical, and warranty support. In this role, you will deliver high-quality service that creates a positive experience for our customers while helping them understand products, troubleshoot issues, and identify effective solutions. You will manage inbound consumer calls, provide product guidance, and support service solutions while ensuring professionalism, accuracy, and responsiveness in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and motivated to deliver solutions that strengthen both consumer trust and brand reputation. We value individuals who can Think Fast, using tools, systems, and product knowledge to quickly diagnose issues and guide customers to effective solutions; Work It Together, collaborating with teammates and internal partners to support seamless consumer experiences; and Make the Hard Call, confidently navigating sensitive situations to determine fair and appropriate resolutions. What you will be doing: - Deliver a positive consumer experience that strengthens brand perception and encourages customer advocacy - Manage inbound consumer calls to diagnose product concerns, determine root causes, and provide clear product and technical support solutions - Use available systems and product resources to identify products, explain solutions, and guide consumers through repairs or service kit installation - Manage challenging or sensitive situations by identifying solutions that support both consumer satisfaction and business objectives - Maintain professional communication and composure across all customer interactions - Meet performance expectations including call quality, call management, productivity, and adherence to established processes - Accurately document consumer information, product details, and troubleshooting steps within internal systems - Participate in training and knowledge-sharing to build product expertise and service capabilities - Support team initiatives and contribute to continuous improvement in customer service processes - Perform other duties as assigned Qualifications - High School diploma or equivalent required - Minimum of 2 years of experience in a contact center or fast-paced customer service environment - Strong verbal and written communication skills with the ability to clearly explain technical information - Proficiency in Microsoft Office applications including Outlook and Word; experience with Microsoft Teams preferred - Ability to maintain focus and productivity in a structured remote work environment - Strong problem-solving skills with the ability to guide customers through solutions in real time - Demonstrated ability to collaborate with teammates and contribute to a positive team environment PREFERRED QUALIFICATIONS - Associate’s or Bachelor’s degree, or currently working toward a degree - Experience supporting technical products or troubleshooting consumer product issues - Previous experience in a remote or virtual contact center environment Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $33,000 USD - $41,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. - Department: Customer Service

• Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve their objective quickly • Use systems to capture consumer data and actions; accuracy and compliance are an absolute must • Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections • Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Member / Provider Services Representatives ("MSRs" / "PSRs") are the front-line team at Capital BlueCross ("CBC") and are responsible for handling all customer inquiries through multiple channels (i.e., phone, web, electronic, and/or face-to-face) by using resources, materials, and tools with accuracy and precision. - Effectively present and discuss our products and services. - Create and maintain positive relationships. - Exceed quality, productivity, and ultimate performance goals. - Attend extensive training classes and ongoing periodic refresher trainings. Qualifications - Must possess basic reading and arithmetic skills (reading and math comprehension). - Must possess above average verbal and written communication skills. - Demonstrated competency in computer programs such as internet browsers, Microsoft Outlook, Word, Excel, PowerPoint, etc. - Ability to present a positive and cooperative attitude via multi-channel connections with customers. - Ability to deliver 'delightful' and effective customer service. - Ability to actively listen and demonstrate empathy for customers. - Strong attention to detail and interest in preventing errors. - Ability to effectively de-escalate upset callers with minimal supervisory intervention. - Ability to thrive in a dynamic working environment, multi-task, and adapt quickly. - Strong work ethic and passion for products and customer experiences. - Foster an inclusive culture of diversity. - Capacity to up-sell and speak highly of products and company. Requirements - 1 year of customer service experience. - Recent tele-commuting experience a plus. - Must have a High School Diploma or GED. - College degree or professional certification (Medical Assistant, Certified Professional Coder, Pharmacy Technician) a plus. - Bi-lingual (Spanish) a plus. - License to sell (a plus, may be required for advanced positions). Benefits - Comprehensive benefits package including Medical, Dental & Vision coverage. - Retirement Plan. - Generous time off including Paid Time Off, Holidays, and Volunteer time off. - Incentive Plan. - Tuition Reimbursement. Work Environment - Call Center environment. - Flexible to work any varied shift schedules that may span anywhere between 8:00 a.m. to 8:00 p.m. - Schedule includes weekend and holiday hours. - Minimum Internet Service Provider (ISP) speed requirements for work at home: Approximately 15Mbps download and 5Mbps upload. - Latency (PING) under 150ms; satellite internet is typically not sufficient for real-time communication. Physical Demands - Frequently required to sit, use hands and fingers, talk, hear, and see. - Must be able to work over 40 hours per week. - Occasionally lift and/or move up to 5 pounds. Key Interfaces - Salesforce - Facets - Bridges - Workflow - Microsoft Office (Outlook, Word, Excel, PowerPoint) - Availity - NICE InContact - Workbench - Prime RxClaims - TruCare

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States. CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization. An abortion patient navigator is a community health professional that focuses on the abortion patient’s needs to access care on both an individual basis, and at a systems level. The patient navigator helps guide the patient through the abortion care system and works to overcome obstacles faced by the patient receiving the care and services they require, while working to improve the systems and processes that shape access at the clinical and ecosystem levels. The patient navigator will help patients identify needs and connect patients to appropriate resources and supports. The navigator may be involved and coordinate with outside entities as well. The patient may have needs to arrange legal counsel, transportation and travel logistics, dependent care or anything else necessary to help them obtain their abortion that the patient navigator will assist with. The patient navigator collaborates with diverse organizations and personnel to ensure the needs of the patient are met. Essential Functions - Organizing schedules and managing appointments for patients to ensure they receive services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences - Able to provide effective case-management to a varying caseload of patients - Facilitating communication between the patient, support person(s) and/or organization(s), and healthcare providers to ensure patient satisfaction and quality of care - Monitoring multiple mediums of communication for referral intake by conducting calls, answering emails and responding to chats - Collect and organize patient data, draft correspondence, and make financial and/or travel commitments to callers on behalf of CHN’s Patient Navigation program - De-escalate situations and offering excellent, patient-centered customer service - Informing the patient on financial aspects of care and linking the patient to financial resources and local affiliate patient navigators - Helping patients plan and book trips including but not limited to arranging and booking flights, bus, train, rideshares and making reservations for overnight accommodations - Guide patients through troubleshooting, navigating the network of abortion resources, their travel and using the products or services patient navigation offers - Working closely with affiliate and contact center staff, including but not limited to social workers, Fund managers and counselors, contact center staff, health center managers, and others to create efficiencies and improve workflows for increased abortion access and improved patient experience - Facilitating pre and post-abortion visits and ensuring continuity of care and linkage to affiliate resources - Creates and promotes a culture of continuous improvement - Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations - Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community - Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems - Provides positive and development feedback and accountability related to practices including, but not limited to, equity The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time. Qualifications and Experience (Required) - Bachelor’s degree in public health, social work or related area, or 3 relevant years' experience in healthcare administration, public health, social work, counseling, or a related field - Experience and/or training in trauma-informed care, abortion access, case management, and/or program management a plus - Willingness to travel in accordance with the needs of the position. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle. - Attention to detail and accuracy in critical work - Excellent written and verbal communication skills in alignment with Customer Service expectations; positive interface with patients - Strong organizational and computer skills, including MS Word, MS Excel and health care administrative software (EMR/EHR). - Effective problem-solving skills, critical thinking, and ability to multi-task. - Must be an effective time manager - Must have integrity, energy, and enthusiasm - Accepts a flexible work schedule including weekend and evening hours as necessary Qualifications and Experience (Preferred) - EPIC Experience - Experience working with or for Planned Parenthood - Knowledge of abortion landscape - Understands United States geography and time zones - Commercial travel knowledge Key Requirements - Commitment to advancing race(+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society - Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions - Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn - Strong sense of accountability to equitable practices - Understanding of the impact of identity dynamics on organizational culture - Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards $24 - $35 an hour CHN believes in fair and equitable pay. Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need. CHN provides employees with a competitive benefits package; some highlights include the following: - Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire - Flexible Spending Accounts and Health Savings Account - Short-Term Disability and Basic Life & AD&D Insurance provided by CHN - Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost - Employee Assistance Program - Retirement Plan, 3% employer match after one year of service - Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays Clinical Health Network for Transformation (CHN) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including members from all racial and ethnic groups and members of the LGBTQIA+ community.