Data Axle - Inboxable logo
Data Axle - Inboxable

Data Axle provides data, applications, and services to help organizations make and save money. Our commitment to accuracy, service, and innovation drive customer acquisition, retention, and product enhancement. We’re a big data, analytics, and marketing services provider, delivering best-in-class data-driven customer-centric technology solutions. Our data and software-as-a-service (DaaS & SaaS) offerings help clients of all sizes, from small companies to FORTUNE 100 enterprises, increase sales and customer loyalty. We provide both digital and traditional marketing channel expertise, enhanced by our proprietary data on 320MM individuals and 25MM businesses, distributed to clients in real-time.

Senior Account Manager

Location

United States

Posted

77 days ago

Salary

0

Job Description

Senior Account Manager

Data Axle - Inboxable

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Enterprise Account Manager is responsible for owning existing client relationships, retaining and expanding the accounts by generating revenue through consultative selling, outstanding client service and cultivating strong relationships. Depending on client size and need, the Enterprise Account Manager may focus on program growth and strategic thought leadership, overseeing day-to-day digital marketing processes and digital marketing program management for an assigned portfolio of clients ranging from mid-enterprise to Fortune 500 companies. - Serve as primary (or secondary) point of contact for servicing assigned client accounts. - Provide exceptional account support to build and maintain a positive relationship between the client and the Company. - Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria. - Maintain and analyze client digital marketing operations patterns while focusing on underlying issues to eliminate recurring account problems. - Confer with client to provide information or answer questions. Respond to the needs of the client, decide which course of action to take, and execute that action without consultation or direction. - Keep records of client interactions, detailing inquiries, complaints, comments, and action taken. May maintain data in the client relationship management (CRM) system. - Monitor client preferences, identify and evaluate additional business opportunities with current clients to determine focus of growth and/or sales efforts. - Identify potential client projects, propose pricing, and manage negotiations and deliver to production. - Work in collaboration with clients and internal business units. - Forecast and track sales revenues and activities in a timely manner using customer relationship management (CRM) system and/or other tools. - Effectively and powerfully communicate the value proposition to existing customers and coordinate and lead periodic account reviews. - Execute renewal and upgrade activities according to Company standards. - Travel as required to attend trade shows, client meetings, or other business engagements. - Stay current with market developments, competitive offerings, technological advances, and Company products. - May be required to meet revenue goals. - Perform other miscellaneous duties as assigned by management. Qualifications - Bachelor’s degree or equivalent is required. - 2 to 5 years of digital marketing experience with an emphasis on email. - Professional training in selling and/or account planning processes is preferred. - Digital marketing passion. - Sense of urgency when it comes to working with clients and supporting their needs. - Problem solving abilities. - Ability to work across functional lines. - Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions. - High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data. - Ability to sufficiently communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. - Knowledge of processes for providing quality client and account service. - Ability to build and sustain trust among clients and colleagues. Affirmative Action/EEO Statement At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

Job Requirements

  • Bachelor’s degree or equivalent is required.
  • 2 to 5 years of digital marketing experience with an emphasis on email.
  • Professional training in selling and/or account planning processes is preferred.
  • Digital marketing passion.
  • Sense of urgency when it comes to working with clients and supporting their needs.
  • Problem solving abilities.
  • Ability to work across functional lines.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
  • High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
  • Ability to sufficiently communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner.
  • Knowledge of processes for providing quality client and account service.
  • Ability to build and sustain trust among clients and colleagues.
  • Affirmative Action/EEO Statement
  • At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

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