NETGEAR

• Develop and execute a consultant engagement strategy across priority North American AV consultant firms, design-build influencers, broadcast consultants, and technology advisory practices. • Build and maintain senior-level relationships with principals, designers, engineers, project managers, and specification leaders within targeted consultant organizations. • Drive awareness of NETGEAR Pro AV solutions through consultant briefings, lunch-and-learns, design reviews, webinars, trade events, demos, and one-on-one technical education. • Position NETGEAR as a trusted networking partner for AV-over-IP, broadcast AV, enterprise AV, education, corporate, hospitality, venue, and commercial technology projects. • Influence early-stage project requirements, basis-of-design decisions, specifications, standards, and consultant recommendations where NETGEAR solutions are a strong fit. • Partner with NETGEAR sales leaders and regional territory managers to identify consultant-led projects and connect specification influence to integrator, end-user, and distribution opportunities. • Maintain a qualified consultant-influenced opportunity pipeline in Salesforce, including project stage, consultant firm, integrator/end-user details, specification status, expected value, timing, and next steps. • Collaborate with product management, design engineering, and marketing to capture consultant feedback, identify product or documentation gaps, and improve NETGEAR’s consultant-facing resources. • Create and continuously improve consultant-facing tools such as design guides, reference architectures, technical briefs, specification language, BOM examples, and presentation materials. • Represent NETGEAR at relevant industry events, consultant forums, standards discussions, and regional market activities to strengthen brand credibility within the AV consultant community. • Track and report engagement metrics, specification wins, influenced pipeline, consultant adoption trends, competitive insights, and barriers to project conversion. • Maintain strong product, market, and networking knowledge to credibly advise consultants on the right NETGEAR solutions for their project requirements.

Role Description NETGEAR is seeking a results-driven Territory Account Manager to lead sales and business development efforts within key accounts, driving adoption of our industry-leading network technology across the commercial and broadcast verticals. As a core member of our team, you will collaborate closely with colleagues from Sales, OEM, Marketing, Design Engineering, and more to identify and capitalize on new opportunities for NETGEAR solutions. This is a remote position based in the Rocky Mountains, with travel required up to 50% of the time. - Develop and execute an effective territory strategy for the Rocky Mountains region - Conduct sales forecasting for specific accounts, geographic markets, and industry verticals - Meet with and educate AV integrators, consultants, and customers about NETGEAR’s solutions - Partner with the NETGEAR distribution team to ensure key accounts access appropriate discount levels - Collaborate with distribution sales teams to identify and target key accounts and markets - Stay current on product and industry developments to provide expert consulting to partners and clients Qualifications - Bachelor’s Degree - 5-7+ years of territory sales management, with a focus on developing audiovisual integrators in the Pro and Broadcast AV markets - 5+ years of experience selling AV over IP technologies - Strong technical knowledge of IP networking technologies and terminology - Excellent presentation skills - Demonstrated history of accurate sales forecasting - Self-starter with drive, ambition, and pride in business growth - Proficient in Salesforce - Willingness and ability to travel up to 50% of the time Company Description At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. - We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. - We value our employees as the most essential building blocks of our success. - We commit to taking our work to the Next Gear by living our values: Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. - We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud, and respected.

• Partner with Sales, consultants, and channel partners to deliver pre-sales technical consultation, solution design, product demonstrations, and proof-of-concepts. • Design and architect converged AV/IT network solutions for enterprise, hospitality, government, education, and large venue environments. • Provide technical leadership across Ethernet switching, Wi-Fi, multicast networking, and AV-over-IP deployments. • Work closely with system integrators and consultants to ensure interoperability across AV ecosystems (encoders/decoders, DSPs, control systems, video platforms). • Serve as the technical bridge between customers, partners, and NETGEAR Support, ensuring smooth project delivery and post-sales transition. • Design secure and scalable networks using segmentation, Zero Trust principles, and role-based access for mixed AV/IT environments. • Promote and support cloud-managed networking solutions, including remote monitoring, zero-touch provisioning, and lifecycle management. • Support large-scale and high-profile deployments including smart buildings, hospitality venues, campuses, and live event environments. • Enable the regional partner ecosystem (AV integrators, consultants, distributors, MSPs) through technical training, best practices, and joint engagements. • Represent NETGEAR at regional industry events, trade shows, and partner engagements. • Serve as the voice of the customer, providing feedback to Product Management to influence product development and roadmap priorities.

• Proactively build and manage top-tier commercial AV business partners and distributors across Australia and New Zealand. • Identify, recruit, develop, train, and manage a strategic set of channel accounts - integrators, distributors, consultants, and end customers - to drive growth of the AUNZ AV channel business. • Maintain and expand distribution channels, onboarding value-added distributors and sub distributors in key AUNZ verticals to develop the project business pipeline. • Drive account management of existing partners, identifying key AV channel partners to grow share of wallet across all product categories. • Identify and recruit new partner relationships to generate quarterly recurring NETGEAR business, with a focus on impactful face-to-face engagement across major AUNZ cities and regions. • Find specialist channel partners to accelerate adoption of wireless access points and managed switches supported by our cloud solution within the local market. • Create proposals and business plans, negotiate agreements, and maintain strong overall relationships with customers and new business prospects. • Identify and capitalise on opportunities across key AUNZ verticals including commercial fit-outs, government, education, hospitality, live events, and broadcast. • Meet or exceed quarterly and annual top and bottom-line targets for the AUNZ region. • Plan and prioritise meetings, sales calls, and customer contact to maximise sales and achieve agreed business objectives. • Provide weekly reporting and forecasting across your territory perimeter. • Manage product, pricing, and margins in line with agreed aims. • Use customer and prospect contact tools and systems, keeping all information current and accurate. • Coordinate with internal NETGEAR resources - SE, Marketing, Product Management, Sales, Tech Support, and Operations - to optimise sales results. • Deliver regular training to partners at all levels of their organisation on the AUNZ AV switches and access points line. • Provide competitive intelligence, market trends, and channel or technology insights relevant to the AUNZ landscape to help NETGEAR improve its business. • Fully understand the competitive environment

• Recruit, develop, and maintain relationships with new and existing partners, with a focus on face-to-face engagement, ethical sales practices, and propositions that drive quality of service, growth, and customer satisfaction. • Expand distribution channels by onboarding value-added distributors in key verticals to build the project pipeline. • Identify specialist partners who can accelerate adoption of key NETGEAR products, particularly wireless access points and switches supported by our cloud solution. • Manage existing partner accounts and identify key IT channel partners to grow share of business across all product categories. • Meet or exceed quarterly and annual revenue and margin targets. • Fully understand the competitive landscape within assigned accounts and build plans to establish category leadership. • Create proposals and business plans, negotiate agreements, and manage product, pricing, and margins in line with agreed terms. • Plan and prioritize meetings, sales calls, and customer contact to maximize sales and meet agreed objectives. • Respond to and follow up on sales enquiries by phone, email, and in person. • Provide weekly reporting and forecasting for your portfolio, including competitive intelligence, market trends, and channel or technology issues affecting performance. • Maintain accurate records in customer/prospect systems and use these tools to monitor and report on activity. • Coordinate with internal NETGEAR teams (Sales Engineering, Marketing, Product Management, Sales, Technical Support, Operations) to optimize results. • Liaise with other departments, internally and externally, to support customer accounts and resolve issues. • Continuously develop your own knowledge and skills.

• Proactively hunt, recruit and onboard new channel partners, with a focus on face-to-face engagement and building a strong pipeline from the ground up. • Drive revenue growth across all product categories - switching, wireless, and cloud with particular focus on enterprise project business. • Identify and develop specialist partners to accelerate adoption of wireless access points, switches, and cloud-managed solutions including MSPs. • Own annual account plans with clear growth targets, accurate forecasting, and short, mid, and long-term opportunity management. • Expand distribution by onboarding Value Added Distributors in key verticals to build project pipeline. • Develop CEO/CTO-level relationships across partner organisations and use those relationships to win. • Manage pricing, margins, and proposals; negotiate and close high-value deals. • Provide weekly forecasting, competitive intelligence, and market insights to support regional strategy. • Collaborate with internal teams - SE, Marketing, Product, Ops, and EMEA peers to maximise sales outcomes.

• Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium. • Diagnose and resolve moderately complex wired and wireless networking issues. • Apply structured troubleshooting methodologies, follow established procedures, and escalate complex or unresolved issues to L3 Technical Support Engineers when required. • Collaborate with L3 engineers to support efficient resolution of escalated cases. • Communicate clearly with customers of varying technical levels, ensuring a smooth and professional support experience. • Deliver a customer-focused, empathetic, and solution-oriented experience. • Manage a queue of support tickets, ensuring timely and accurate resolution. • Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge. • Document troubleshooting steps, findings, and resolutions clearly in internal systems. • Strive to exceed targets for customer satisfaction, productivity, and quality. • Identify recurring issues and contribute to process and product improvements. • Stay up to date with NETGEAR products, tools, and networking fundamentals.

• Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks. • Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations. • Act as the L3 escalation point for Premium Support customers. • Work on-site during installations, go-lives, and live or near-live events. • Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX. • Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control. • Support and troubleshoot PTP timing environments. • Handle multi-vendor interoperability challenges. • Perform deep technical analysis using packet captures and diagnostic tools. • Act as a trusted technical advisor on-site with customers and partners. • Collaborate with Systems Engineers and Sales teams for pre-sales support. • Document findings, solutions, and best practices. • Provide feedback to Product and Engineering on field observations and customer needs.

• Owns the market strategy, positioning, and go-to-market narrative for NETGEAR Enterprise’s AV portfolio • Define how NETGEAR switching and networking solutions address modern AV and broadcast challenges • Ensure AV products are positioned as trusted infrastructure for modern AV and broadcast environments • Assess market opportunities across Pro AV segments • Track industry trends across AV-over-IP protocols • Maintain understanding of technologies and define buyer and influencer personas • Develop AV-specific product and solution positioning • Create messaging frameworks and differentiate NETGEAR Enterprise AV solutions • Weave together switches, management, profiles, and AV-optimized features into cohesive solution stories • Own AV product messaging and positioning for launches

Role Description The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR's ProAV solutions across the South Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design. This is a remote-based position requiring up to 60% travel throughout the region. Key Responsibilities - Customer Onboarding & Technical Training - Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations. - Collaborate with the South Central Sales Territory Manager to ensure successful deployments. - Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration. - Develop customized training materials, system designs, and internal/external knowledge base documentation. - Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments. - Professional Services & Field Engineering - Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues. - Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics. - Support commissioning of AV-over-IP systems to ensure stable production performance. - Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking. - Pre-Sales Engineering & Business Expansion - Support Sales, Business Development, and Channel teams with technical scoping and solution design. - Conduct on-site and virtual product demonstrations. - Assist in Bill of Materials (BOM) creation and system architecture design. - Provide competitive analysis and technical positioning. - Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market. - Internal Tools & Documentation Development - Develop and maintain internal scripts, configuration tools, and deployment utilities. - Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing. - Author best practice guides, training materials, and knowledge base documentation. - Industry Representation & Events - Represent NETGEAR at U.S. industry conferences and partner events. - Deliver technical workshops and presentations. - Provide advanced AV-over-IP education and roadmap overviews. - Support event-based network deployments and multi-vendor interoperability demonstrations. Qualifications - Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles. - Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development. - Strong understanding of routing and switching fundamentals. - Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks. - Field experience troubleshooting complex AV-over-IP systems. - Independent lab development and advanced technical self-study. Requirements - Must be willing to travel up to 60% within the South Central U.S. region. Preferred Qualifications - Bachelor's degree preferred but not required. - Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required. - Experience working in a Solutions Architect or Systems Engineering capacity preferred. Company Description At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. - We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. - We value our employees as the most essential building blocks of our success. - We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected.