• Manage a premium short-term rental (STR) portfolio. • Oversee the Philippines-based Virtual Assistant (VA) team. • Monitor all reviews and guest messages. • Analyze feedback to update "Check-in Guides" and listing descriptions. • Convert guest complaints into operational improvements. • Direct management of VA team (monitoring uptime, response speed, quality of answers and correctness). • Manage VA shift scheduling and vacation coordination to ensure 24/7/365 coverage. • Lead recruitment and onboarding of future VA team members. • Ensure VA-generated translations meet high German linguistic and cultural standards. • Handle communication for guests who require or prefer German. • Handle emergency calls/issues, create and refine templates for guest issues.

• Own the marketing data strategy and tech stack to enable targeted, personalized campaigns and performance reporting, balancing data requirements and efficiency • Gather, clean, enrich, and integrate data from multiple sources (databases, spreadsheets, analytics tools, ad platforms, etc.) into Hubspot, ensuring accuracy and consistency • Set up and manage the flow of data between Hubspot and other tools, e.g., sales automation, ABM platforms, for timely action • Research, vet, and manage data sources and tools to support programmatic campaign ideas and improve efficiency • Identify relevant trends and performance drivers, support the measurement of campaigns and experiments, and provide recommendations to improve results • Provide analysis to inform strategic projects, such as TAM identification and segmentation, sales territory creation, and pipeline modeling • Maintain CRM data hygiene, workflow automations, and reporting dashboards for marketing and sales

Role Description Under the supervision of a Claims Manager, the Claims Supervisor is responsible for ensuring delivery of quality claims services by ensuring staff and contracted team members have the necessary information and training to complete their work in compliance with association and regulatory standards. - Demonstrates a customer centric attitude. - Reviews open and closed claim files to ensure they are being handled consistently based on established guidelines and procedures. - Gives direction to ensure claims are handled accurately and appropriately within established time frames. - Ensures consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards by monitoring team members productivity and quality through management reports and file reviews. - Reviews and approves, within assigned authority levels, claim expenses and payments that exceed the examiner's granted authority. - Provides ongoing training and employee development to team members and ensures all receive communication of department policies and procedures. - Resolves complaints, problems, and coverage questions which have been escalated through the team. - Participates in department initiatives such as analyzing reserves, leakage, and methods for pending reductions. - Participates in short-term planning and prepares management report to ensure the most expeditious and equitable resolution of claims to the insureds and the department. - Develops, recommends and implements operating schedules, workflows and procedures to achieve optimal team performance levels. - Communicates decisions in a clear and professional manner. Qualifications - Bachelor’s degree. - AIC, and/or CPCU designation, or demonstrated progress toward achieving the designation. - 3+ years of relevant work experience. Requirements - Bilingual, preferably Spanish and/or Asian Languages. Physical Requirements - This position requires the ability to sit, hear, converse over the telephone, and key frequently on a computer for long periods of time. - This position may require overnight travel and remote work outside the office as part of our Organization-wide efforts to respond to high claim volume caused by catastrophic storm events.

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States. • Complete applications for provider credentials, licensure or payor enrollment on behalf of Certify customers. • Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy. • Interact with providers and clients over email whenever additional information may be required. • Assist with monitoring or new client implementation projects as needed. • Summarize your research findings and draft them in clear and concise guideline documents for Certify customers. • Assist with other ad hoc projects as needed.