Role Description Under the supervision of a Claims Manager, the Claims Supervisor is responsible for ensuring delivery of quality claims services by ensuring staff and contracted team members have the necessary information and training to complete their work in compliance with association and regulatory standards. - Demonstrates a customer centric attitude. - Reviews open and closed claim files to ensure they are being handled consistently based on established guidelines and procedures. - Gives direction to ensure claims are handled accurately and appropriately within established time frames. - Ensures consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards by monitoring team members productivity and quality through management reports and file reviews. - Reviews and approves, within assigned authority levels, claim expenses and payments that exceed the examiner's granted authority. - Provides ongoing training and employee development to team members and ensures all receive communication of department policies and procedures. - Resolves complaints, problems, and coverage questions which have been escalated through the team. - Participates in department initiatives such as analyzing reserves, leakage, and methods for pending reductions. - Participates in short-term planning and prepares management report to ensure the most expeditious and equitable resolution of claims to the insureds and the department. - Develops, recommends and implements operating schedules, workflows and procedures to achieve optimal team performance levels. - Communicates decisions in a clear and professional manner. Qualifications - Bachelor’s degree. - AIC, and/or CPCU designation, or demonstrated progress toward achieving the designation. - 3+ years of relevant work experience. Requirements - Bilingual, preferably Spanish and/or Asian Languages. Physical Requirements - This position requires the ability to sit, hear, converse over the telephone, and key frequently on a computer for long periods of time. - This position may require overnight travel and remote work outside the office as part of our Organization-wide efforts to respond to high claim volume caused by catastrophic storm events.

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States. • Complete applications for provider credentials, licensure or payor enrollment on behalf of Certify customers. • Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy. • Interact with providers and clients over email whenever additional information may be required. • Assist with monitoring or new client implementation projects as needed. • Summarize your research findings and draft them in clear and concise guideline documents for Certify customers. • Assist with other ad hoc projects as needed.

• Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets • Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers • Lead the end-to-end execution of new fulfillment operations, including: • Company-owned fulfillment centers (site readiness, process design, staffing, and go-live) • Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management) • Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics • Ensure new operations launch on time, within budget, and at defined service levels • Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency) • Build reporting mechanisms and operating rhythms to track performance and drive accountability • Use data to identify bottlenecks & prioritize improvements • Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan • Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability • Drive change management on the ground, working closely with operators and frontline leaders

• Conduct market sizing and opportunity analysis to identify and prioritize M&A targets aligned with Life360’s strategic growth areas • Analyze historical financial statements and operating metrics to assess business performance, trends, and value drivers; conduct detailed industry, market, and competitive landscape research to inform strategic positioning and transaction rationale • Develop detailed financial models, pro forma financials, and synergy models from potential acquisitions, incorporating integration timelines and risk factors • Prepare valuation comps using public trading and precedent transaction data; normalize financials for comparability and review assumptions underlying forecasts to ensure analytical integrity • Perform scenario, sensitivity, and downside analyses to evaluate risk exposure and transaction robustness across multiple deal structures • Support due diligence workstreams with analytical frameworks and quantitative assessment of financial, operational, and commercial data to identify risks, opportunities, business model viability, competitive positioning, and key deal considerations • Build post-merger integration frameworks and tracking mechanisms to monitor progress against synergy targets and integration milestones • Partner with cross-functional teams to identify and quantify integration risks, dependencies, and critical success factors • Conduct partner research and opportunity assessment to identify potential collaboration opportunities aligned with Life360’s strategic objectives • Develop frameworks to evaluate partnership structures, identifying key value creation levers and negotiation parameters for business development initiatives • Build quantitative models to estimate revenue impact, cost implications, and strategic value of potential partnerships and commercial agreements • Create comprehensive business cases for partnership opportunities, incorporating financial analysis, risk assessment, and strategic rationale • Establish metrics and tracking frameworks to measure partnership performance and success against defined objectives • Conduct comprehensive market assessments to evaluate competitive positioning, emerging trends, and strategic opportunities across Life360’s core business areas and adjacent markets • Assist with the annual strategic planning process, developing robust analytical frameworks to assess strategic priorities, resource allocation, and multi-year growth initiatives • Build financial models to estimate potential return on investment for strategic initiatives, incorporating scenario analysis and sensitivity testing to inform executive decision-making • Develop data-driven recommendations on build-versus-buy-versus-partner decisions for key strategic capabilities • Design and build executive dashboards and reporting tools to track strategic initiatives, partnership performance, and M&A integration progress • Leverage emerging AI tools and technologies to enhance analytical capabilities, improve workflow efficiency, and accelerate insight generation • Prepare external reporting materials and investor communications related to strategic initiatives, partnerships, and M&A activities • Develop and maintain analytical frameworks and templates that can be scaled across multiple strategic projects and initiatives