Texas Windstorm Insurance Association

Role Description Join a team where your work truly makes an impact. In this role, you’ll leverage your expertise in Data Warehousing and Business Intelligence to design scalable, flexible, and resilient data solutions that support the continued growth and mission of TWIA/TFPA. You’ll play a key role in transforming data from multiple sources into meaningful insights, powering critical decision-making across the organization. Working closely with teams throughout our Property & Casualty insurance business, you’ll help deliver accurate, actionable intelligence to a wide range of stakeholders—turning complex data into real business value. If you’re passionate about building data-driven solutions and collaborating across the enterprise, this is an opportunity to make a lasting impact. Candidates selected for the Data Warehouse Developer position with TWIA/TFPA will be placed at a level that aligns with their demonstrated skills, competencies, and professional experience. Qualifications - Four-year college degree, preferably in CS, engineering or other technical field, or equivalent experience. - 7-12 years of directly relevant experience in Data Warehouse/Business Intelligence. - 3-8 years of hands-on experience in building ETL, reporting, and Data Visualization solutions using tools (Ex: SAP Data Services, Informatica, Data Stage, Microsoft SSIS packages, QlikView, Tableau etc.). - 1-5 years of work experience in Guidewire Data Management tools. - Experience in building conceptual, logical, and physical data modeling; dimensional modeling preferred. - Significant experience in software development processes and best practices. - Understanding of business operations - preferably property and casualty insurance. - Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate with both technical and business users. - Demonstrated experience working both as an individual contributor and as part of a team. - Experience in providing guidance to junior developers, quality assurance, and business analysts. - Attention to detail with self-discipline, strong ownership and accountability and drive for results. Requirements - Develops recommendation and conducts analysis in support of department and business line strategic efforts. - Confers with client, technical staff, and team members to plan, design, develop, implement, and enhance applications, scripts, procedures, and metadata for relational databases. - Champion enterprise data management best practices & provides recommendations for data architecture structure and standards. - Participate in end-to-end architecture & data warehouse life cycle management activities & provides recommendations. - Manage numerous requests concurrently and strategically, prioritizing when necessary. - Designs, develops, and implements the data architecture for a data warehouse, including high-performance ETL (Extract, Transform, and Load) tools and routines and the infrastructure. - Recognize and leverage data sources both internally and externally to enhance the analysis capabilities. - Reverse Engineers data specifications from source systems through data discovery, analysis, and other techniques. - Develops and maintains Data Models, including Enterprise Data Dictionary. - Establishes methods and procedures for tracking data quality, completeness, redundancy, and improvement. - Participates with application and infrastructure design architects to provide guidance for development and releases. - Influences technology direction and/or adjustments to incorporate into business plans. - Influences the selection of hardware and software product standards and the design of standard configurations; makes significant contributions to market-centric technology roadmaps and architectural principles and frameworks. - Reviews and ensures major architectural designs are consistent, maintainable, flexible and cost effective solutions. - Leads retrospectives and defines opportunities for experiments and POC`s. - Perform troubleshooting on all ETL processes and resolve issues effectively within IT service level agreements. - Lead by example, engaging hands-on in complex data challenges and Information Management projects to derive deep insights from data. - Oversee business intelligence/data warehouse security and data load and implementation strategies. - Lead enterprise projects through all phases of System Development Life Cycle (SDLC)/ Agile process. - Perform other duties as assigned. Benefits - Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual HSA employer contribution. - A 401(k) retirement plan with employer matching contributions up to 6%, in addition to a pension plan that begins vesting at 5 years of employment. - Active support for professional growth, including ongoing training and professional development opportunities sponsored by TWIA, support to obtain professional certifications, and a tuition reimbursement program. - Generous paid time off, including vacation, sick leave, paid holidays, and personal days. - Flexible scheduling to support work-life balance.

Role Description Texas Windstorm Insurance Association (TWIA) is seeking a motivated technical professional to join our organization as a ‘Software Developer I’ and contribute to building and enhancing modern applications, including proprietary insurance software solutions. In this role, you’ll work across the full development lifecycle—partnering with experienced engineers and business stakeholders to design, develop, and support high-quality software. This role is ideal for a junior developer who is eager to learn, grow their technical skillset, and take on new challenges. We’re committed to supporting your career development through hands-on experience, mentorship, and opportunities to expand your expertise in a collaborative, team-oriented environment. - Prepare, design and implement software for moderate to complex custom developed applications or Guidewire products and integrate those applications with other custom or commercial off-the-shelf (COTS) applications. - Participate in creating and maintaining plans to develop custom software, Guidewire products, and integration with other applications. - Estimate level of effort and elapsed time to design, implement, and test software. - Document, implement and unit test code based on approved designs. - Provide periodic status of deliverables, level of effort, and timeframes to completion. - Troubleshoot, as required, problems with software in production. - Provide input into, and help manager develop and then implement own personal training plan. - Formally document designs using established documentation standards. - Plan and implement production rollout of software upgrades to custom developed and Guidewire products. - Collaborate with external consultants and developers on large scale projects. - Guide business department personnel in technical and business capability of software applications. Qualifications - Four-year college degree, preferably in CS, engineering or other technical field, or equivalent experience. - 1+ years software development experience. - Familiarity with formal software development processes and best practices. - Familiarity with software package selection processes. - Hands-on experience as a software application developer using different application software architectures (e.g. MVC, client server, etc.). - Experience coding with Java, J2EE, GOSU or .NET or other object-oriented technologies. - Implementation experience in at least one full life-cycle implementations. - Experience translating business requirements into concise technical design documents. - Knowledge of database constructs and experience with SQL. - Experience writing business rules, interpreting XMLs and making user interface design changes. - Demonstrated ability to design, configure, and test software products. - Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users. - Demonstrated experience working both as an individual contributor and as part of a team. Requirements - Graduate degree in technical discipline (preferred). - Familiarity with agile methodology (preferred). - Experience with MS SQL Server (preferred). - Property and casualty insurance experience (preferred). - Guidewire Insurance Suite (preferred). - Any IT certification (preferred). Knowledge, Skills, and Abilities - Java - Java EE - Java Web Services (SOAP) and/or RESTful - Subversion, Git - Design Patterns - Guidewire - .Net/C# - JBoss ESB Benefits - Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with a generous annual HSA employer contribution. - A 401(k) retirement plan with employer matching contributions up to 6%, in addition to a pension plan that begins vesting at 5 years of employment. - Active support for professional growth, including ongoing training and professional development opportunities sponsored by TWIA, support to obtain professional certifications, and a tuition reimbursement program. - Generous paid time off, including vacation, sick leave, paid holidays, and personal days. - Flexible scheduling to support work-life balance.

Role Description We’re looking for a Lead DevOps Engineer to play a key role in driving the delivery, performance, and reliability of our Guidewire insurance platforms. In this role, you’ll sit at the intersection of development, operations, and security—helping accelerate software delivery while ensuring stable, scalable infrastructure. As a technical leader, you’ll define the DevOps vision by shaping architecture, establishing roadmaps, and continuously improving our CI/CD pipelines, automation strategy, and environment governance. You’ll partner closely with engineering and business teams to identify bottlenecks, streamline workflows, and implement solutions that enhance speed and quality across the software lifecycle. This is an opportunity to make a lasting impact—mentoring team members, setting engineering standards, and leading initiatives that modernize how we build, deploy, and maintain applications at scale. Qualifications - Bachelor’s degree in a relevant field or equivalent experience. - 4+ years relevant experience, including experience in: - Deployment/configuration in Jenkins - Network infrastructure, database, cloud and data center operations and security protocols - Programming and scripting languages like Python, Perl, Bash, PHP, Java, SQL, Groovy, or C++ - 5+ years hands-on full SDLC software development (with experience in JAVA preferred) Requirements - Strong knowledge of CI/CD pipeline design and automation, including build, test, deployment, and rollback workflows. - Working knowledge of Java-based application runtimes and configuration/deployment models. - Working knowledge of relational databases and SQL, including automation of database restores, data integrity processes, and deployment-related operations. - Strong knowledge of source code management systems (e.g., Git) and modern branching and merging strategies. - Ability to automate infrastructure, environments, and operational tasks using scripting and Infrastructure-as-Code concepts. - Proficiency in scripting and automation languages such as Shell, Python, PowerShell, or Groovy. - Knowledge of secure environment and secrets management practices across multiple environments. - Ability to integrate quality controls and test automation into CI/CD workflows in agile delivery environments. - Knowledge of IT operations, monitoring, alerting, and incident response concepts supporting production reliability. - Ability to work independently with minimal supervision, proactively manage workload, and remain fully engaged during scheduled work hours. - Good communication skills for coaching and cross-team influence will be critical. Benefits - Comprehensive medical, dental, vision, group life, AD&D, and dependent life insurance coverage. - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). - A 401(k) retirement plan with employer matching contributions up to 6%, in addition to a pension plan. - Performance-based incentives, ongoing training and professional development, and certification support. - Generous paid time off, including vacation, sick leave, paid holidays, and personal days. - Flexible scheduling to support work-life balance.

Role Description The Underwriter is responsible for demonstrating a broad understanding of insurance principles and the underwriting process. They evaluate information/data to make decisions to accept, reject, or modify coverage within their authority level. The underwriter creates a positive customer experience by providing a high level of customer service, educating agents and policyholders on the programs and coverages offered, providing information regarding underwriting requirements, and contributing to the overall effectiveness of TWIA/TFPA by balancing stakeholder needs with the goals of the Associations. This role is remote and open to candidates residing in the United States. Essential Functions - Review and process new applications, renewals, endorsements, cancellations, and inspections to determine eligibility and insurability of applicant and property. Communicate underwriting actions to the agents. (Scheduled time approximately 65%) - Serve as contact for agents (via phone/email) and assist with coverage, rating, eligibility inquiries, and process policy transactions as appropriate. Explain coverage decisions and policy information to agents and policyholders/stakeholders. (Scheduled time approximately 25%) - Assist Enterprise with additional duties as needed, training, and project work (Approximately 10%) Qualifications - Skilled communicator: Demonstrates ability to consistently deliver accurate, clear, and concise messages orally and/or in writing to effectively inform an audience; able to be an effective active listener, to get to the root of stakeholder needs without requiring lengthy explanations. - Customer focus: Identifies customer requirements correctly, determines specific customer needs and acts proactively to ensure value-added solutions that exceed customer expectations. - Interpersonal skills: Considers and responds appropriately to the needs and feelings of others with respect, fairness, and consistency allowing for effective interactions with all stakeholders. - Adaptability and flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs. - Job knowledge: Strong knowledge of insurance rules and regulations and basic underwriting principles for acceptability or rejection of risk; knowledge of building and construction terminology and techniques, and construction rating classifications to determine property and liability exposures on inspection issues. - Initiative: Effectively work independently. Completes tasks and assignments independently with minimal direction and assumes responsibilities when specific directions are lacking. - Critical thinking and analytical abilities: Approaches a situation or problem by defining the problem or issue; determining its significance; collecting data; making inferences about the meaning of the data; and using logic and intuition to arrive at conclusions or decisions; evaluates and applies information provided on applications to underwriting guidelines and coverages. - Problem solving: Gathers relevant data from several sources, arrives at effective solutions to issues and foresees problems before they arise. - Time management: Prioritization skills to ensure timely responses to stakeholders. - Computer skills: Proficiency with operating systems, email, word processing, and similar computer applications. Requirements - Bachelor’s degree or equivalent work experience. - Three (3) years of underwriting experience in the insurance industry. Preferred Education and Experience - Associate in General Insurance (AINS) designation. - Chartered Property Casualty Underwriter designation (CPCU), or demonstrated progress toward achieving the designation. - Bilingual abilities; English, and Spanish or Asian languages (such as Mandarin or Vietnamese). Physical Requirements - This position requires the ability to sit, hear, converse over the telephone, and key frequently on a computer for long periods of time. - This position may require some limited overnight travel to complete training programs, activities, and meetings.

Role Description Under the supervision of a Claims Manager, the Claims Supervisor is responsible for ensuring delivery of quality claims services by ensuring staff and contracted team members have the necessary information and training to complete their work in compliance with association and regulatory standards. - Demonstrates a customer centric attitude. - Reviews open and closed claim files to ensure they are being handled consistently based on established guidelines and procedures. - Gives direction to ensure claims are handled accurately and appropriately within established time frames. - Ensures consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards by monitoring team members productivity and quality through management reports and file reviews. - Reviews and approves, within assigned authority levels, claim expenses and payments that exceed the examiner's granted authority. - Provides ongoing training and employee development to team members and ensures all receive communication of department policies and procedures. - Resolves complaints, problems, and coverage questions which have been escalated through the team. - Participates in department initiatives such as analyzing reserves, leakage, and methods for pending reductions. - Participates in short-term planning and prepares management report to ensure the most expeditious and equitable resolution of claims to the insureds and the department. - Develops, recommends and implements operating schedules, workflows and procedures to achieve optimal team performance levels. - Communicates decisions in a clear and professional manner. Qualifications - Bachelor’s degree. - AIC, and/or CPCU designation, or demonstrated progress toward achieving the designation. - 3+ years of relevant work experience. Requirements - Bilingual, preferably Spanish and/or Asian Languages. Physical Requirements - This position requires the ability to sit, hear, converse over the telephone, and key frequently on a computer for long periods of time. - This position may require overnight travel and remote work outside the office as part of our Organization-wide efforts to respond to high claim volume caused by catastrophic storm events.