Please be aware of recruiting scams! All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat. CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process. About Us: CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration. About The Role: ​​The Junior Business Analyst (BA) plays a critical role in translating complex program policies and business needs into clear, testable software requirements for multiple program teams using Salesforce and related tools. This role is focused on requirements of quality and SDLC execution, ensuring that work entering delivery is well-defined, measurable, and fully “interlocked” into development and testing practices. The JBA partners closely with Senior BA, Program teams, Project/Program Managers, Salesforce Admins, Developers (internal and vendor), and QA/UAT stakeholders to drive clarity, reduce rework, and support consistent delivery outcomes across the lifecycle from intake through release. This position is critical in fast-moving environments where multiple stakeholders (internal teams, external partners, and developers) are contributing feedback simultaneously. The Technical Analyst protects delivery momentum by creating structure, clarity, and a single source of truth across UAT, backlog management, and solution alignment. ​ CALSTART values transparency and strives to provide as much information regarding compensation as possible. The rate for this contract position is $40 per hour. This is a 40 hour per week contract position with the possibility to extend as well as convert to full time if the needs arise. What You’ll Do: - ​​Requirements Documentation & Analysis Support: Assist in gathering and documenting business requirements from program teams and stakeholders. - Translate notes, meetings, and program conversations into structured requirement artifacts. - Support creation of user stories, acceptance criteria, and functional documentation. - Ensure requirements are written clearly enough for development and QA teams to execute against. - Escalate unclear, conflicting, or incomplete requirements to the Senior BA for guidance. - UAT & Testing Support: - Assist in organizing UAT feedback across multiple stakeholders and testing channels. - Document issues, enhancement requests, and bug observations during UAT sessions. - Help categorize feedback into structured formats for Senior BA review (bug vs. enhancement vs. cosmetic). - Maintain testing documentation and help track outcomes across cycles. - Backlog & Intake Coordination: Support intake processes by capturing requests in Jira, spreadsheets, or designated intake tools. - Ensure tickets contain sufficient detail before being escalated for prioritization. - Help maintain alignment between multiple tracking sources (Jira, Excel trackers, meeting notes). - Reduce duplicate or fragmented requests by documenting and consolidating feedback. - Communication & Documentation: Prepare meeting notes, summaries, and structured follow-ups under Senior BA guidance. - Maintain requirement repositories, SOPs, and documentation libraries. - Support creation of clear handoff documentation between business and technical teams. - Help ensure program direction is reflected accurately in artifacts and tickets. - Delivery Support & SDLC Execution: Assist Senior BA in maintaining SDLC discipline and structured handoffs. - Support backlog grooming preparation and requirement readiness. - Help track dependencies, open questions, and decision items for escalation. - Maintain documentation that supports consistent delivery practices across programs. - Reporting & Operational Support: Assist in documenting reporting requirements and tracking gaps in data visibility. - Support preparation of lightweight delivery status summaries or operational reports. - Help ensure requirements include measurable outcomes where applicable. ​ What You’ll Bring to the Table: - 1-2 years experience with Business Analysis or technical delivery environments. - Strong documentation and organizational skills. - Familiarity with Salesforce or CRM-based workflows is preferred. - Ability to synthesize information from multiple conversations into structured artifacts. - Strong communication skills with a collaborative, support-oriented mindset. - Strong process mapping skills (current/future state) and ability to translate process into system behavior. - Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints. - Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions. - Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar). - Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. ​ Desired Qualifications: - ​​Experience supporting UAT/test planning and converting requirements into test scenarios/cases. - Experience in rules-driven environments (eligibility, incentives, compliance-like program requirements) where edge cases and auditability. - BA certifications (CBAP, PMI-PBA) a plus. ​ $35 - $45 an hour CALSTART values transparency and strives to provide as much information regarding compensation as possible. The rate for this contract position is $45 per hour. This is a 40 hour per week contract position with the possibility to extend as well as convert to full time if the needs arise. We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you. We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success! We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more! Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

• Dig into large-scale telematics and execution data to surface patterns • Build demo dashboards and ROI metrics • Validate assumptions and define trusted metrics • Monitor completeness and reliability of data network

• Conduct customer discovery interviews to map existing workflows, pain points, and integration requirements • Translate validated customer needs into working software prototypes using AI tools (Cursor, Claude, GitHub Copilot, or equivalent) against ServiceManager's API and GraphQL layer • Document customer workflows, integration patterns, and configuration decisions for the product team • Demo prototypes directly to customers and iterate based on feedback until requirements are confirmed • Package validated prototypes with supporting specs for handoff to the engineering team for production hardening • Configure and customise platform modules to meet customer-specific deployment requirements • Support the sales team with live technical demonstrations of prototype solutions during pre-sales engagements • Identify cross-customer patterns that indicate new module or platform capability opportunities • Collaborate with engineering on API and GraphQL requirements needed to enable rapid prototyping workflows • Perform other reasonable activities as required by management

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Workforce Services team plays a crucial role in identifying and driving effective and efficient customer, broker, client, and agent experiences. As a Business Analyst, you will use an analytical mindset to dig deep into some of the Support department’s biggest opportunities, uncovering important insights that can be leveraged to improve the overall performance of our customer, broker, and client support technology and processes. In this role, you will work with stakeholders from the Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present & analyze data in a way that identifies opportunities for improving how we support our customers, brokers, clients and agents. The scope of projects for this role will vary, but will focus mostly on using data to help inform recommendations and decisions related to our customer, broker, and client support strategies. You will play a key role in turning data into actual insights that can be acted upon by your teammates across the organization. - Own and maintain support and workforce data sets across tools and systems, ensuring accuracy, consistency, and accessibility for both individual and team performance data. - Develop, maintain, and distribute recurring reporting and dashboards on key workforce and support metrics (e.g., staffing, forecast accuracy, adherence, attrition, productivity, contact rates, performance, operating costs). - Analyze complex data from multiple internal and external sources to identify trends, root causes, and actionable insights that inform decisions on support operations, product automation strategies, process changes, and fan, client, and broker experience. - Evaluate existing business processes and identify opportunities for optimization and automation. Provide written and visual summaries of findings and present findings to senior leadership as needed. - Develop process maps, workflows, and documentation for current and future-state operations. - Monitor and investigate key workforce and support KPIs, proactively surfacing unusual patterns, resolving data quality issues, and completing high-quality ad hoc analyses and reporting requests for stakeholders. - Collaborate with operations teams to complete ad hoc reporting and analysis requests related to business challenges and opportunities like contact, drivers, quality, cost, or performance. Helping surface where SeatGeek teams should focus their efforts to help reduce operational expenses where possible and appropriate. Qualifications - 3+ years of experience in data analysis, business analysis, workforce management, customer service operations. - Experience with reporting and analytics in customer service tooling (e.g., Zendesk, Salesforce, Playvox, Talkdesk or similar). - Experience with data analysis tools and techniques (e.g., advanced Excel, SQL basics, or similar). - Experience with data visualization tools (e.g., Tableau, Looker, or similar) is highly desirable. - Strong proficiency in Google Suite, specifically Google Sheets. - Strong analytical and critical thinking skills, with a keen attention to detail. - Excellent organizational and time management skills; able to manage multiple projects and deadlines. - Clear, concise written and verbal communication skills. - Ability to synthesize data and present findings to various audiences with clear trends and recommendations. - Collaborative team player with a proactive approach to problem-solving. Benefits - Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. - A WFH stipend to support your home office setup. - Unlimited PTO. - Up to 16 weeks of fully-paid family leave. - 401(k) matching. - Student loan matching program. - Health, vision, dental, and life insurance. - Up to $25k towards family building, reproductive health services, and Gender-affirming care. - $500 per year for wellness expenses. - Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical. - $120 per month to spend on tickets to live events. - Annual subscription to Spotify, Apple Music, or Amazon music.