• Monitor and provide feedback on the quality of phone interactions with participants by evaluating calls of representatives and advisors • Provide continuous call evaluation feedback to representatives and advisors through written evaluations • Document and escalate call monitoring issues to management as necessary • Evaluate representatives and advisors calls using the quality monitoring data management system to compile and track performance at an individual level • Extract and organize metrics to create month-end reporting and analysis on call monitoring results for internal quality reports • Facilitate call calibration exercises to validate calls are monitored consistently • Partner with internal resources (Compliance, Legal, Supervision, Training) on training and resources • Identify performance gap trends, conduct need/skill gap analysis • Contribute to appropriate learning solutions and documentation support • Participate in various training related projects, including developing training materials, attending meetings, and facilitating training for new representatives, advisors, and managers

• Lead the audience testing and operational oversight of quality assurance framework for communications delivered through proprietary marketing automation platforms • Partner with Business Analysts and engineers reviewing technical documentation, foresee any data challenges and build test strategies to align to requirements. • Translate technical campaign requirements into structured test plans, timelines, resource planning and effort estimation. • Partner with data teams, solution architects, and IT to ensure proper system integration, data accuracy, and campaign execution readiness. • Identify operational risks, process constraints, and cross-functional dependencies impacting testing procedures and campaign delivery. And suggest mitigation plans. • Build, lead, and develop a team of QA analysts, set expectations, coach performance, and grow automation capabilities. • Partner cross-functionally to redesign testing process to meet evolving data infrastructure and architecture. • Investigate data discrepancies and complete root cause analysis on expedited timelines without impacting campaign deliverables.

• The Quality Lead oversees and actively participates in day-to-day embedded testing within the Agile Delivery team — balancing hands-on technical work with mentoring, workload delegation, and cross-team alignment. • You'll partner closely with your manager to review and improve QA artifacts, tools, and strategies. • Ensuring testing efforts across divisions are well-aligned and integrated into a comprehensive regression and performance suite.

• We are seeking an experienced Automation QA Lead to join our dynamic and growing team. • In this hybrid role, you will work hands-on with automation frameworks while also leading and mentoring a QA team of up to 4–5 Automation Engineers. • You will be responsible for driving quality strategies, overseeing automation efforts, and ensuring best‑in‑class delivery across our enterprise applications. • This role collaborates closely with development teams in India and North America, as well as business and customer stakeholders. • Perform end-to-end testing across FUT, SIT, and UAT phases. • Build, enhance, and maintain robust automation suites using Playwright + Python. • Lead validation testing and regression automation for critical business workflows. • Validate EDI transactions, business-critical reports, and ensure data accuracy across integrated systems. • Translate technical specifications into detailed test scenarios, test cases, and automation scripts. • Drive continuous improvements in automation frameworks, QA processes, and tooling. • Lead, mentor, and manage a team of 4–5 QA Automation Engineers, conducting regular check-ins, code reviews, and skill-building sessions. • Define and enforce QA best practices, automation standards, and coding guidelines across the team. • Oversee task allocation, workload balancing, and timely delivery across multiple parallel projects. • Partner with engineering leads, product stakeholders, and project managers to shape quality roadmap, risk assessments, and release strategies. • Provide leadership on test planning, test strategy, estimation, and quality metrics for all releases. • Ensure the team maintains high standards of test coverage, automation stability, and defect prevention. • Represent QA in cross‑functional discussions, release readiness reviews, and customer-facing updates.