Description Start Date: 3/30/2026 Pay: $13.50-$14.50 an hour based on experience plus monthly bonus up to $300 after 90 days Hours: Monday - Friday 8:00am – 4:30pm (With a half hour lunch) and 2 company paid 15 min breaks *This position is remote upon completion of 4 weeks of training on site in Cleveland office! * **You MUST have internet speed of 100MBps** Who is Hospital Referral Services? No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected happens. Hospital Referral Services Hospital Insurance Representative will help patients via phone to see what assistance programs the uninsured or underinsured may be eligible to receive. We are looking for self-motivated professional to add to our growing team. If helping people is something you enjoy, this may be the right job for you. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Our employees voted us Top Workplaces 4 years in a row! The Outpatient Medicaid Eligibility Representative will be responsible for: - Screening/Interviewing patients for insurance eligibility in outbound dialer environment - Providing thorough, efficient, and accurate documentation. - The Outpatient Medicaid Eligibility Representative is responsible for meeting goals and quality standards through efficient and accurate work activities. PM21 Requirements Work Requirements: - 1-3 years Dialer call center environment preferred – not required (minimum of 60 calls daily) - 1-3 years of previous healthcare eligibility experience preferred-not required - Ability to maintain the highest level of confidentiality, customer service, and knowledge of HIPAA. - Proficient personal computer skills including Microsoft Office – able to type at least 40 WPM - The Outpatient Medicaid Eligibility Screener must have the ability to multi-task and have good time management skills. - High School Diploma or equivalent (GED) - 7-year background check Training for the Outpatient Medicaid Eligibility Representative: - In office training will include HIPAA regulations, Revenue Group procedures, Medicaid eligibility, role-playing, client systems and procedures. - In office floor training: This will include observation of veteran representatives and supervised calls. Our Benefits: - 100% Paid Training - 401(k) matching - Paid Time off (PTO) – Up to 10 days your first year! - 8 Paid Holidays – Including your birthday! - Referral Program - Employee Assistance Program (EAP) - Growth & Continued Training - Dental & Vision insurance - Health insurance (including Long & Short-Term Disability) - Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21

Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity to work in a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com About the Role The Delivery Specialist supports client operations by managing leave claims, appeals, escalations, and project tasks. They collaborate with clients, internal teams, and vendors to ensure smooth service delivery. The role requires analytical skills, attention to detail, independence, and a focus on continuous improvement and excellent client service. Responsibilities - Collaborating with client managers and end clients to resolve employee issues and escalations. - Preparing comprehensive appeal packets summarizing case history and documentation. - Using experience and knowledge to maintain all other leaves information while understanding customer relationships and expectations for various assigned accounts. - Providing total claim management, including pay and leave instructions - Obtaining and review updated medical evidence of reason for leave upon receipt. - Reviewing guidelines for eligibility. - Tracking all stand-alone leaves and those running concurrently with FMLA Workers Compensation and Short-Term Disability. - Resolving problems within scope of authority, while bringing others to the attention of their manager. - Providing support to Intake/Customer Service team as needed in the Call Center. - Preparing monthly/quarterly activity reports including the information of case management. (lost days, case managed for management review prior to client delivery Requirements - Have equivalent experience Bachelor in business - Able to learn and apply new skills. - Possess high attention to detail and accuracy. - Possess Verbal and written communication skills. - Able to work independently with minimal supervision. - Possess MS Excel and Word skills. Able to navigate Alight’s proprietary systems and web based tools. - Possess Knowledge of, and experience in, leave of absence processing and customer service functions. - Possess Advanced customer service principles - Possess Knowledge of telephone etiquette. - Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts). - Able to prioritize work continually and produce a significant volume of work efficiently within performance standards. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote P&Tjobs We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

The Loss Draft Specialist performs an important role in helping guide the customer/claimant through the claims process and helping them get their lives back in order following a property damage or loss. They are responsible for accurately processing documents related to property damage claims including ordering and reviewing inspection reports of damage and resolving any issues. This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process. The Loss Draft Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality of customer interactions. Successful Loss Draft Specialists enjoy working in a fast-paced environment, have empathy for our customers, and have an ability to prioritize and complete tasks in a timely manner. Our volume of work may increase on occasion, especially during natural disasters, and therefore there will be times when overtime may be required. Primary Job Accountabilities/Responsibilities Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, mortgage companies, etc. to handle property damage claim requirements. This could include the following: - Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner. - Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures. - Ensure that internal and external standards are met on a consistent basis - Efficiently and accurately enter information into company proprietary systems. Build and maintain effective internal and external working relationships in order to meet client requirements and service level agreements. - Request information and/or provide updates as needed. - Handle other duties and projects as requested based on business needs. - Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. Basic Qualifications - High School diploma or GED - Proven customer service skills and ability to work in an environment focused on quality and accuracy - Strong problem-solving skills and ability make appropriate decisions based on standard procedures and information provided - Good oral and written communication skills and professional telephone etiquette - Good organizational skills and the ability to manage multiple tasks and meet deadlines - Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint Preferred Qualifications/Experience 1-year experience in insurance, banking, finance, mortgage servicing, or related experience Pay Range: $16.23 - $30.53 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Job Classification: Operations - Insurance Operations Job Description Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. The Team You will be part of the Long-Term Disability (LTD) Claims team which is part of our Group Insurance Business. We have Long-Term Disability teams based out of New Jersey, Maine, and Arizona as well as fully remote teams. The Role The Long-Term Disability (LTD) Disability Claims Examiner is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals. Additional responsibilities include: - Deliver an exceptional customer experience that serves to differentiate Prudential from our competitors and ensures that customer commitments and deliverables are achieved. - Communication via telephone, email, and text with employees, employers, attorneys, and others. - Review and interpret medical records, utilizing resources as appropriate. - Complete financial calculations - Gain an understanding and working knowledge of the Prudential claim system, policies, procedures, and contracts as well as regulatory and statutory requirements for claim products administered. - Apply contract/policy provisions to ensure accurate eligibility and liability decisions. - Demonstrate and apply analytical and critical thinking skills. - Verify on-going liability and develop strategies for return-to-work opportunities as appropriate. - Document objective, clear and technical rationale for all claim determinations and demonstrate the ability to effectively communicate claim decisions to our customers via oral and written communication. - Leverage a broad spectrum of resources, materials, and tools to render claims decisions. - Provide timely and exceptional customer experience by paying appropriate claims accurately and timely, responding to all inquiries and maintaining expected service and quality standards. - Work within a fast-paced environment, with tight deadlines and the ability to balance multiple priorities. - Work independently as well as within a team structure. What You’ll Need to Succeed: - 2 years minimum of prior Long Term Disability Claim Management or highly relevant experience required - Exceptional customer service skills - Proven skills in positive and effective interaction with challenging customers - Strong written and oral communication skills demonstrated in previous work experience (preference for bilingual verbal communication in Spanish and English) - Excellent organizational and time management skills with ability to multitask and prioritize deadlines. - Ability to manage multiple and changing priorities. - Detail oriented; able to analyze and research contract information. - Demonstrated ability to operate with a sense of urgency. - Experience in effectively meeting/exceeding individual professional expectations and team goals. - Demonstrated analytical and math skills. - Ability to exercise critical thinking skills, risk management skills and sound judgment. - Ability to adapt, problem solve quickly and communicate effective solutions. - High level of flexibility to adapt to the changing needs of the organization. - Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment. - Continuous improvement mindset - A commitment to support a work environment that fosters Diversity and Inclusion - Strong computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word. #LI-IN #LI-Remote What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $53,300.00 to $88,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.