• Communicating with clients and state agencies • Researching databases to identify unpaid funds • Tracking opportunities using internal systems • Documenting claim activity from initiation through resolution • Supporting other departmental processes as needed

• Credit underwriting duties primarily include Annual Term loan Reviews, relatively complex new credits up to $15MM, and renewal credits up to $20MM. • Credit underwriting loans with slightly higher credit risk profiles (i.e. construction and monitored lines of credit). • Additional supporting roles in Credit Administration (i.e. monitored lines of credit, concentration reporting, appraisal review, etc.) • Analyze financial data such as balance sheets, income statements, tax returns, income growth, quality of management, market share, appraisals, entity structures, and overall borrower business plans in order to make recommendations with regards to credits. • Includes analyzing credit information from other sources, lenders, and credit reporting agencies. • Prepare credit submissions to Credit Administration with recommendations for approval. • Research and examine credit risks, assess credit history, and express reasons for support of extension, or denials of credit. • Conduct on-going verification and regular tracking of customer’s credit quality through periodic review of collateral values, valuation dates and methodology, credit reports and supplier checks, tracking and analysis of required financial information and any other approval conditions. • Support and enable front-line staff with call preparation with analysis such as industry benchmarks and questions relevant to the prospect. • Ensure timely line and/or loan renewals to prevent expirations. • Notify appropriate lending personnel about up-coming maturities, ticklers and required documentation. • Partner with processors to ensure loan documentation is consistent with requirements provided by credit authorizations. • Identify title, insurance, zoning, entity and other issues requiring attention prior to approval. • Maintain credit files. • Prepare checklists and maintain authorizations and documentation. • Prepare analyses with projections and other justifications to check or reset loan covenants based on performance of credit and/or financials of borrower and/or guarantor. • Perform additional duties as assigned. • Follow and comply with all regulatory and compliance regulations.

• Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deactivation; group management; security configurations; and access control. • Provide technical support and troubleshooting for end-user hardware and software issues, including laptops and peripheral devices. • Respond promptly to user inquiries, diagnose and resolve technical issues efficiently, and escalate complex problems to the appropriate teams when necessary. • Process user onboarding and offboarding, ensuring proper account provisioning, access management, and equipment support. • Provide end-to-end support during high-priority incidents or outages to ensure timely resolution and minimal business disruption. • Deliver immediate technical assistance for VIPs or executive users when required. • Assist users with software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies. • Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures. • Perform routine system maintenance, including monitoring system performance, applying security patches, and coordinating software updates. • Assist in responding to security incidents and vulnerability management tasks to ensure risks are promptly mitigated and reported to the appropriate teams. • Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles to support self-service resources. • Liaise with external vendors and service providers to coordinate support and troubleshoot issues when necessary. • Handle ad hoc tasks, projects, and assignments as directed by IT Operations management. • Perform other duties as assigned by management.

• Determine current and future space management and occupancy planning needs by conducting assessments, analyzing data and creating forecasts • Prepare space analyses, develop strategies, and make recommendations that align with organizational goals • Coordinate occupancy planning projects and scenario development, from programming and test fitting to implementation and presentation • Assist with the development of occupancy scenario plans, analyze utilization data, and engage with various stakeholders to develop innovative solutions to space requests • Support and manage customer expectations, conduct annual reviews and quarterly updates of space and occupancy planning work • Facilitate meetings with relevant stakeholders, provide agendas, minutes, and project management fundamentals • Report on and support program updates on a weekly, monthly, and quarterly basis, highlighting risks and opportunities • Coordinate space among user groups to maximize real estate usage while enhancing adjacencies for improved collaboration and workflow • Create and maintain templates and processes to standardize space requests, provide solutions, and build efficient space programs • Partner with the real estate team on design management, review architectural plans, support with test fits, and support the move management team on large capital projects • Support Real Estate in all programming, project support, presentation, and Business Case Analysis development