This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. Your work will have a direct impact on our growth. - Developing an onboarding curriculum for your clients and bring it to life in engaging sessions. - Helping clients build a report structure that meets their needs using Motion. - Hosting sessions with client teams to ensure everyone knows how to use the reports. - Continuing to build relationships with clients post-onboarding. - Understanding clients’ team dynamics and knowing when to loop in relevant stakeholders for training and conversations. - Identifying gaps or inefficiencies in clients’ current creative strategy processes. - Partnering with clients strategically to strengthen their approach through education and best practices. - Contributing to internal and external content as a thought leader. Qualifications - 2–3 years of experience in high volume account management, client management, or customer success at a B2B SaaS company. - Extra points for startup experience. - A resourceful, self-starting attitude, paired with endless curiosity and a genuine excitement to learn and teach. - Strong public speaking, presentation, and relationship-building abilities. - Exceptional organization and ambition. Requirements - Incorporate AI into your daily workflow as a core working habit. - Media buying/performance marketing experience, particularly in paid social (e.g., Meta, TikTok, Youtube), in roles such as Growth Marketing Creative Strategist, Performance Marketing Manager, or Paid Social Specialist. - An understanding of the importance of creative in the paid media landscape. - Experience in the hospitality industry. Benefits - Competitive compensation package, including equity for all employees. - Health benefits from day one. - A monthly health & lifestyle stipend to support your well-being. - 20 days of PTO. - A $1,500 work-from-home stipend. - Remote-first with hybrid flexibility. - Opportunity for impact as an early team member. - Award-winning team ranked #19 on G2's list of Best Canadian Software Companies for 2026. - Team connection through virtual and in-person gatherings.

• Own Customer Health + Commercial Outcomes • Set the CS Strategy for North America • Be a Cross-Company Connector • Create and Deliver NA Commercial Strategy • Drive Change + Build the Future • Strengthen Customer Experience End-to-End • Build Talent + Capability • Operate with FBS • Own Executive Relationships • Know the Market

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity. • Capture member information accurately and update systems with complete and concise data. • Ensure flexibility, stay organized, and comply with constantly changing programs and business rules. • Investigate issues that cannot be resolved at the time of initial call. • Collaborate with internal teams to research and follow up with the Member until a resolution occurs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Software Subscription Renewal Manager who is detail-oriented and possesses strong multi-tasking skills that can help drive customer retention. Proven success with customers and multiple internal stakeholders (e.g., Account Executives, Sales Managers, and Finance team) to ensure that value is realized for the customer, and commercial objectives are aligned with the growth of our business. - Responsible for all assigned software subscription renewals, which will include partnering with customers and internal team players to ensure timely and accurate execution. - Ownership of contract processes along with customer communications including; co-terming, upselling, and related subscription renewals. - Partnering with internal team players on all upsell opportunities. - Enlist the efforts of account executives, sales managers, legal, and finance when necessary to accommodate the contract renewal process and ensure customer satisfaction. - Establish and maintain effective, cooperative working relationships with customers. - Communicate and effectively partner with Finance and Sales Management regarding forecasting, pricing, and completing transactions. - Fluent Spanish speaker, as well as excellent English communication skills, both written and verbally. Qualifications - 5+ years of sales experience (software and/or subscriptions a plus). - Presentation/Communication abilities at executive levels. - Contract negotiations. - Performance oriented (has consistently met/exceeded a renewal and/or sales quota). - Expert organizational skills - ability to track and fulfill renewals. - Prioritization - Proven ability to allocate time to highest impact areas. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026. Company Description EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs, and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media, and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission-critical capabilities built in such as security, compliance controls, and observability.