• Own Customer Health + Commercial Outcomes • Set the CS Strategy for North America • Be a Cross-Company Connector • Create and Deliver NA Commercial Strategy • Drive Change + Build the Future • Strengthen Customer Experience End-to-End • Build Talent + Capability • Operate with FBS • Own Executive Relationships • Know the Market

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity. • Capture member information accurately and update systems with complete and concise data. • Ensure flexibility, stay organized, and comply with constantly changing programs and business rules. • Investigate issues that cannot be resolved at the time of initial call. • Collaborate with internal teams to research and follow up with the Member until a resolution occurs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Software Subscription Renewal Manager who is detail-oriented and possesses strong multi-tasking skills that can help drive customer retention. Proven success with customers and multiple internal stakeholders (e.g., Account Executives, Sales Managers, and Finance team) to ensure that value is realized for the customer, and commercial objectives are aligned with the growth of our business. - Responsible for all assigned software subscription renewals, which will include partnering with customers and internal team players to ensure timely and accurate execution. - Ownership of contract processes along with customer communications including; co-terming, upselling, and related subscription renewals. - Partnering with internal team players on all upsell opportunities. - Enlist the efforts of account executives, sales managers, legal, and finance when necessary to accommodate the contract renewal process and ensure customer satisfaction. - Establish and maintain effective, cooperative working relationships with customers. - Communicate and effectively partner with Finance and Sales Management regarding forecasting, pricing, and completing transactions. - Fluent Spanish speaker, as well as excellent English communication skills, both written and verbally. Qualifications - 5+ years of sales experience (software and/or subscriptions a plus). - Presentation/Communication abilities at executive levels. - Contract negotiations. - Performance oriented (has consistently met/exceeded a renewal and/or sales quota). - Expert organizational skills - ability to track and fulfill renewals. - Prioritization - Proven ability to allocate time to highest impact areas. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026. Company Description EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs, and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media, and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission-critical capabilities built in such as security, compliance controls, and observability.

About the Role We are looking for motivated sales professionals to join our top-rated remote sales team. As one of the fastest-growing companies in the industry, we provide all the tools, training, and leads necessary for success. What We Offer - No cold calling – warm leads provided - Work from home – set your own hours - High commissions + bonuses - Structured training & mentorship - Proven sales system for success What You’ll Do - Connect with clients who request financial guidance - Offer life insurance, Indexed Universal Life (IUL) policies, and annuities - Follow a simple, effective sales process - Build relationships and provide long-term client solutions Note: This is a 1099 independent contractor role available to U.S. applicants only.