This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Calibration Certificate Reviewer is responsible for reviewing and verifying calibration certificates generated within the Accredited Labs network to ensure technical accuracy, completeness, and compliance with ISO/IEC 17025 and internal quality requirements. This role focuses on branches recently migrated to the Accredited Labs IndySoft instance, as well as legacy locations as they transition to upgraded IndySoft environments. The Reviewer provides structured feedback to branches, supports training efforts, and collaborates with the IndySoft Integration Team to enhance system-wide consistency and performance. Location: Remote Key Responsibilities - Certificate Review & Verification - Review a representative sample of calibration certificates for technical accuracy, proper measurement traceability, correct uncertainty statements, and adherence to customer and accreditation requirements. - Validate that certificates meet formatting and data integrity standards defined in the Accredited Labs Quality Management System (QMS). - Identify and document recurring or systemic errors for follow-up with branch management and quality personnel. - Branch Support & Training - Provide technical feedback to branch personnel and calibration technicians through logged review findings. - Assist in developing or refining branch-level training materials related to certificate content, measurement reporting, and IndySoft usage. - Partner with the Quality & Technical Support Specialist to conduct targeted training and coaching sessions (virtual). - System Integration & Continuous Improvement - Collaborate with the IndySoft Integration Team to identify software configuration issues, workflow gaps, and data migration challenges. - Contribute to a feedback loop that drives continuous system and process improvement across the Accredited Labs network. - Participate in user acceptance testing (UAT) or validation of new IndySoft features or configuration changes. - Quality System Support - Ensure compliance with ISO/IEC 17025, ANSI/NCSL Z540-1, and internal Accredited Labs quality procedures. - Support regional and corporate quality audits by maintaining accurate records of certificate reviews and corrective actions. - Provide periodic summaries or trend reports to the Regional Quality Manager & IndySoft Integration Team highlighting error trends, systemic issues, and training opportunities. Qualifications - Education: Associate’s or Bachelor’s degree in a technical discipline (Metrology, Engineering, or related field) preferred. Equivalent experience may be considered. - Experience: Minimum of 2 years of calibration laboratory or metrology experience. Prior experience with IndySoft or similar calibration management software strongly preferred. - Knowledge & Skills: - Familiarity with ISO/IEC 17025 and traceability principles. - Experience in, or willingness to learn, various calibration disciplines for temperature, pressure, electrical, dimensional, force, weighing and torque measurement equipment. - Strong attention to detail and analytical mindset. - Ability to interpret calibration data, measurement uncertainties, and instrument specifications. - Proficiency with Microsoft Office and data review tools. - Effective written and verbal communication skills for cross-branch collaboration. Performance Metrics - Accuracy and timeliness of certificate reviews. - Reduction in recurring certificate errors across assigned branches. - Quality and impact of feedback provided to branches and the IndySoft Integration Team. - Contribution to training content and system improvement initiatives. Benefits - Health Insurance – Comprehensive medical coverage to support your well-being - Dental Insurance – Preventive and restorative care to keep you smiling - Vision Insurance – Coverage for eye exams, glasses, and contacts - 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match - Company-Paid Life Insurance – Peace of mind with fully covered life insurance - Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off - Paid Holidays – Celebrate and recharge with paid company holidays - Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Cresta, shipping AI is only half the story. Ensuring that AI interacts with humans reliably, accurately, and empathetically at scale is where the real challenge lies. As the QA Lead, AI Agent , you will be the ultimate guardian of the customer experience for our AI Agent product line. This role is perfect for a strategic quality expert who loves the intersection of human psychology and machine logic. You will own the end-to-end quality strategy, from designing complex test plans for non-deterministic LLMs to building automated and scalable testing environments using Cresta's proprietary no-code test and evaluation tools. You aren't just looking for bugs; you are building the framework that allows Cresta to deploy world-class AI agents for the world's largest enterprises with total confidence. What You’ll Do: - Architect & Scale AI Evaluation Systems: Design and oversee the end-to-end framework for testing AI agent systems at scale. You will leverage LLM-driven methodologies—including automated simulations, "LLM-on-LLM" rubrics, and adversarial red-teaming—to ensure reliability, policy adherence, and logic across complex, multi-turn conversational flows. - Drive Deployment Excellence: Partner with Forward Deployed Engineers and PMs to triage issues, identify bottlenecks, and create new test cases on the fly to address real-world deployment challenges. - Be the Customer’s Voice: Conduct manual UAT and voice-call testing to represent the end-customer experience. You take it personally when an agent lacks empathy or clarity, and you excel at articulating these nuances to the engineering team and clients. - Lead and Scale the Team: Lead a pod of QA analysts and partners. You will define the best practices, communication loops, and shared knowledge base that allow the QA function to scale alongside our rapidly growing product line. Qualifications - 5+ years of experience in Quality Engineering, Deployments, or Technical QA, ideally within an AI or high-growth SaaS environment. - Strong technical intuition and curiosity about how LLMs work. - Proven ability to lead large E2E technical projects through partners. - Consultative mindset with the ability to represent the "human element" of a customer support interaction. - Thrives in fast-paced environments and excels at turning ambiguity into execution. Requirements - An uncanny ability to find the edge case and a bias toward action. - Comfortable navigating technical concepts like LLM, RAG, prompt logic, and multi-turn conversational flows. - Experience with CCaaS (Contact Center as a Service), telephony, or STT/TTS (Speech-to-Text) technologies (bonus). - Background in Conversation Design or SDET roles (bonus). - Experience leading a team with direct reports (bonus). Benefits - Comprehensive medical, dental, and vision coverage with plans to fit you and your family. - Flexible PTO to take the time you need, when you need it. - Paid parental leave for all new parents welcoming a new child. - Retirement savings plan to help you plan for the future. - Remote work setup budget to help you create a productive home office. - Monthly wellness and communication stipend to keep you connected and balanced. - In-office meal program and commuter benefits provided for onsite employees. Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai.

• Lead continuous improvement at the factory through quality initiatives • Directly influence factory QMS through vendor and factory quality personnel collaboration • Deliver consistently high-quality product as measured through QM KPIs • Act as a coach and mentor for VF QA team and factory QA • Evaluate new vendors for factory quality setups • Support and monitor factory accredited lab testing SOP against Brand standards • Manage vendor performance and drive continuous improvement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a highly skilled Senior Performance Test Engineer with strong experience in API and UI performance testing , deep understanding of CI/CD integration , and hands-on exposure to AI-powered testing tools . The ideal candidate will be responsible for designing, executing, and optimizing performance testing strategies to ensure scalability, reliability, and optimal user experience across distributed systems and microservices architectures. Key Responsibilities - Performance Strategy & Planning - Define performance testing strategy aligned with business and non-functional requirements. - Identify critical user journeys, API endpoints, and system bottlenecks. - Establish SLAs, SLOs, and performance benchmarks. - Conduct risk assessment for scalability and system capacity. - API Performance Testing - Design and execute performance tests for REST/GraphQL APIs and microservices. - Perform load, stress, spike, soak, and endurance testing. - Validate throughput, response time, concurrency, and resource utilization. - Experience with tools such as: - Apache JMeter - k6 - LoadRunner - UI / Front-End Performance Testing - Analyze and optimize web application performance. - Measure metrics such as page load time, Time to First Byte (TTFB), First Contentful Paint (FCP), and Largest Contentful Paint (LCP). - Experience with tools such as: - Lighthouse - WebPageTest - Playwright - CI/CD Integration - Integrate performance tests into CI/CD pipelines using tools such as: - Jenkins - GitHub Actions - Azure DevOps - Configure automated performance regression tests in pipelines. - Implement performance gates and threshold-based build failures. - Generate automated performance reports and dashboards. - Monitoring & Observability - Analyze application performance using APM and monitoring tools such as: - Dynatrace - New Relic - Grafana - Identify memory leaks, CPU spikes, thread contention, DB bottlenecks, and network latency issues. - Work closely with DevOps and development teams for root cause analysis. - AI-Driven Testing & Optimization - Leverage AI tools for: - Test data generation - Test script optimization - Log analysis and anomaly detection - Predictive performance trend analysis - Experience with AI-assisted coding/testing tools such as: - ChatGPT - GitHub Copilot Qualifications - 6–10+ years of experience in performance testing. - Strong experience in API performance testing in microservices architecture. - Hands-on experience in UI performance analysis and optimization. - Experience integrating performance tests into CI/CD pipelines. - Strong understanding of HTTP protocol, caching, CDN. - Experience with cloud platforms (AWS/Azure/GCP/OCI) is preferred. - Strong analytical and troubleshooting skills. - Knowledge of scripting (Java, JavaScript, Python, or similar). Soft Skills - Excellent communication and collaboration skills. - Ability to manage multiple tasks/projects concurrently. - Strong interpersonal skills for working in a team-oriented environment. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team in a fast-paced environment. - Proactive and self-motivated with a strong desire for continuous learning and improvement.