• Provide timely and accurate responses to customer inquiries via chat, email, and phone. • Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. • Ensure that customer requests are handled effectively and escalated when necessary. • Develop an understanding of Jamf products, including features, functionality, and best practices. • Ensure a positive customer experience by handling interactions with professionalism and empathy. • Stay current on new product features, technologies, and industry trends to provide the best possible support. • Participate in ongoing training sessions to improve service quality and technical knowledge. • Other duties as assigned.

• Review and validate AI-generated audit procedures, workpapers, and documentation. • Identify gaps, errors, inconsistencies, and edge cases in AI-generated audit outputs. • Develop quality review frameworks, checklists, and methodologies for AI-assisted audits. • Collaborate closely with engineering and product teams to improve AI accuracy, reliability, and audit-awareness. • Stay up to date with professional standards (GAAS, PCAOB, IAASB) and ensure all outputs comply. • Document best practices and contribute to building internal knowledge bases. • Establish continuous feedback loops that improve AI performance over time. • Engage directly with clients on audit methodology questions and help interpret AI-generated content. • Jump into whatever is needed—client calls, QA, research, workpaper review—to ensure smooth execution.

This is a remote position. Responds to, analyzes and resolves tier 1 and tier 2 computer hardware, software, telecommunications, mobile device and other IT related service requests for the companies. Provides application software installation and testing for standard desktop applications. Provides application software installation for business unit applications. Occasional travel to various company locations is required. Occasional work on nights and weekends is required. Requirements - Associates Degree in Computer Science or related field preferred. - Minimum 1 year work experience and/or training in providing end user service of Microsoft Windows based desktop hardware, software and networking required. - An Equivalent combination of education and job-related experience will be considered. - Any additional education/experience requirements. Benefits - Health insurance - Dental insurance - 401(k) - Paid time off - Vision insurance

• Provides direction, guidance and definition to create and ensure that architectures (people, process, and technology) are aligned to effectively enable the business and technology strategy • Leverages expertise in broad disciplines to define future state and drive execution • Responsible for standards, architectural and process with regards to the overall technical architecture • Develops high-level business and applications architectures that depict the current and target architecture of aspects of the technical portfolio • Creates roadmaps that prescribe a stepwise path to the target architecture • Defines high level costs, benefits and schedule estimates associated to the roadmap • Interfaces across multiple business areas to coordinate deliverables, build consensus and influence outcomes • Resolves conflicting business requirements through enterprise perspective • Consults on highly complex projects requiring in-depth knowledge across multiple business areas • Shapes the design architecture based on strategic business and operating models • Directly participates in the development of principles, strategies, frameworks, and standards • Ensures compliance of principles, strategies, frameworks and standards across the enterprise • Monitors and reports on project compliance and alignment to overall strategy • Liaises with engineers and technology experts to ascertain system functional capacity, constraints and support lifecycles