• Provides direction, guidance and definition to create and ensure that architectures (people, process, and technology) are aligned to effectively enable the business and technology strategy • Leverages expertise in broad disciplines to define future state and drive execution • Responsible for standards, architectural and process with regards to the overall technical architecture • Develops high-level business and applications architectures that depict the current and target architecture of aspects of the technical portfolio • Creates roadmaps that prescribe a stepwise path to the target architecture • Defines high level costs, benefits and schedule estimates associated to the roadmap • Interfaces across multiple business areas to coordinate deliverables, build consensus and influence outcomes • Resolves conflicting business requirements through enterprise perspective • Consults on highly complex projects requiring in-depth knowledge across multiple business areas • Shapes the design architecture based on strategic business and operating models • Directly participates in the development of principles, strategies, frameworks, and standards • Ensures compliance of principles, strategies, frameworks and standards across the enterprise • Monitors and reports on project compliance and alignment to overall strategy • Liaises with engineers and technology experts to ascertain system functional capacity, constraints and support lifecycles

#LI-DNI CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a unique opportunity to lead IT Asset Management operations for enterprise clients, focusing on hardware and software asset visibility, license compliance, and optimization. As the ITAM Lead, you will oversee day-to-day service delivery, platform administration, and governance processes, ensuring clients achieve measurable outcomes from their ITAM initiatives. - Lead ITAM service delivery, managing client priorities, stakeholders, and governance cadence across weekly, monthly, and quarterly cycles - Oversee Flexera ONE administration, including user roles, platform configuration, data feeds, and job monitoring - Ensure hardware asset management (HAM) governance, inventory coverage, normalization, and contract/lease linkage - Manage software inventory, recognition, and normalization to maintain accurate IT visibility and reduce unknown/unrecognized software - Maintain validated entitlement repositories, configure license models, run periodic ELPs, and provide compliance and optimization insights - Support audit readiness, evidence preparation, and governance reporting for in-scope publishers - Validate asset requests, allocations, transfers, and reclaims while coordinating with ITSM and deployment teams - Track KPIs, service metrics, action items, and continuous improvement initiatives Qualifications - 10+ years of experience in ITAM/SAM, including 3+ years in delivery or engagement leadership - Hands-on expertise with Flexera ONE (mandatory) - Strong understanding of HAM lifecycle, software recognition/normalization, licensing basics, and ELP processes - Proven experience in client/stakeholder management, reporting, and governance facilitation - Analytical mindset with excellent documentation, communication, and presentation skills - Relevant certifications such as ITIL Foundation, IAITAM CSAM/CHAMP, or Flexera certifications - Ability to interact confidently with senior executives and clients - Bachelor’s degree in a relevant field (Master’s preferred) - Remote work experience and ability to collaborate across distributed teams Benefits - Competitive compensation and professional development opportunities - Fully remote work setup within the United States - Collaborative, inclusive, and globally connected team environment - Exposure to enterprise-level ITAM governance and optimization projects - Opportunity to lead client engagements and drive measurable IT asset management improvements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Service Desk Analyst to provide Level 1 IT support for a large enterprise environment that includes multiple healthcare facilities and corporate offices. This role serves as the first point of contact for technical support, assisting users with IT-related issues and service requests while ensuring timely resolution and adherence to service level agreements (SLAs). - Serve as the first point of contact for end users via phone, email, and ticketing systems. - Monitor and respond to service desk queues, including phone calls, email messages, and automated requests. - Manage Level 1 and Level 1.5 incidents and service requests from initial report through resolution. - Provide timely troubleshooting and technical support for users across the organization. - Receive, prioritize, document, and resolve user support requests. - Track and manage incident tickets to ensure resolution within established SLAs. - Escalate complex issues to appropriate support teams when necessary. - Follow escalation and paging procedures to ensure service levels are maintained. - Provide support for common IT issues including: - Password resets - Microsoft Office applications - Windows operating systems - Basic workstation troubleshooting - Assist users with software access, configuration, and system usage questions. - Deliver excellent customer service and maintain a positive support experience for end users. - Provide clear updates and communication regarding issue status and resolution timelines. - Maintain a single point of contact for service desk activities and support requests. - Contribute to the continuous improvement of service desk processes. - Maintain familiarity with service desk tools and monitoring systems, including ticketing and performance monitoring platforms. - Participate in special projects and additional assignments as required. Qualifications - Experience working with Service Desk or IT Support environments. - Knowledge of ticketing systems (such as ServiceNow or similar platforms). - Familiarity with Windows OS and Microsoft Office applications. - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service abilities. - Ability to work independently and within a fast-paced team environment. Requirements - This is a fully remote position. - Candidates must provide their own IT equipment, including: - Desktop or laptop - Monitor - Headset - Reliable high-speed internet connection - Minimum 1 year of experience in an IT support, service desk, or technical support role within a business, healthcare, government, educational, or non-profit organization. - Familiarity with EDP applications and data processing environments preferred. Education Requirements - One of the following is required: - Bachelor’s Degree from an accredited college or university in a related field, plus one year of relevant experience, OR - Master’s Degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting, or a related field, OR - Equivalent combination of education, training, and professional experience.