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The Standard in Apple Enterprise Management
Technical Customer Support Associate
Location
Japan
Posted
81 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Customer Support Associate
Jamf
• Provide timely and accurate responses to customer inquiries via chat, email, and phone. • Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. • Ensure that customer requests are handled effectively and escalated when necessary. • Develop an understanding of Jamf products, including features, functionality, and best practices. • Ensure a positive customer experience by handling interactions with professionalism and empathy. • Stay current on new product features, technologies, and industry trends to provide the best possible support. • Participate in ongoing training sessions to improve service quality and technical knowledge. • Other duties as assigned.
Job Requirements
- 4 Year / Bachelors Degree (Preferred), A combination of relevant experience and education may be considered
- Strong problem-solving abilities with a customer-first mentality.
- Basic technical knowledge and an aptitude for learning new software systems.
- Excellent communication skills, with proven ability to engage effectively in both written and verbal contexts.
- Fluency in Japanese (required), including professional corporate customer communication (verbal/written, documentation, presentations).
- Business-level English proficiency (required), including participation in meetings, preparation of materials, and collaboration with global teams.
- Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
- Familiarity with basic troubleshooting methods and diagnostic tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Empathetic and patient in dealing with customer issues.
- Highly organized, with attention to detail and accuracy.
- Self-motivated with a proactive approach to resolving customer issues.
- Passion for learning and staying up to date with the latest technologies and trends.
- A team player who can collaborate effectively across departments.
Benefits
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!
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