This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a professional and tech-savvy Customer Support Specialist to join our team supporting a US-based client. The ideal candidate will have previous remote customer service experience, excellent communication skills, and the ability to deliver outstanding support in a fast-paced online environment. - Provide professional customer support via email, chat, and phone - Assist customers with queries, troubleshooting, and general support requests - Maintain accurate records of customer interactions and resolutions - Ensure a high level of customer satisfaction through clear and effective communication - Escalate complex issues to the appropriate teams when required - Follow company processes and service standards Qualifications - Previous remote or online customer support experience - Excellent English communication skills (written and verbal) - Strong telephone etiquette and professional communication style - Tech-savvy and comfortable working with multiple online systems and tools - Strong problem-solving and multitasking abilities - Ability to work independently in a remote environment - Must have a reliable laptop/computer and stable internet connection Requirements - Experience supporting international or US-based clients - Familiarity with customer support platforms, CRM systems, and online communication tools Personal Attributes - Professional, reliable, and detail-oriented - Friendly and patient when assisting customers - Strong work ethic and ability to manage time effectively in a remote role

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by: - Greeting and providing check-in prior to an appointment - Collecting payments - Communicating about waiting times - Supporting check-out activities PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification, and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate also: - Prepares the daily clinic schedule - Completes the prep chart for upcoming appointments - Supports the practice care team and staff in delivering high-quality care to every patient, every day Qualifications - High school diploma or general education degree (GED) or equivalent combination of education and experience; healthcare experience preferred - 2-3 years recent experience in a related position in a medical office setting preferred - Strong computer knowledge (Microsoft Office) preferred - Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements preferred - Knowledge of medical terminology - Superior customer service skills - Excellent verbal and written communication - Ability to work in a fast-paced environment - Ability to work on multiple projects at one time - Ability to work as a team player - Ability to prioritize responsibilities and meet deadlines - Ability to work in a high-stress environment Requirements - Welcome patients and visitors in a professional, friendly manner - Register and check in patients; verify demographic and insurance information - Collect copayments and outstanding balances - Schedule follow-up appointments and provide visit summaries or referrals as needed - Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol - Confirm, reschedule, and communicate changes or delays promptly - Manage high-volume incoming calls using proper telephone etiquette - Record accurate messages and route inquiries to appropriate team members - Coordinate communication between patients, providers, and staff - Review and update patient demographics and insurance information - Verify insurance eligibility and benefits prior to appointments - Obtain and document pre-authorizations and referrals as required - Communicate coverage issues or policy changes to patients before visits - Assist patients with insurance inquiries and time of service payment expectations - Maintain knowledge of insurance requirements, including managed care and government programs - Prepare daily clinic schedules and complete chart prep for upcoming appointments - Support office operations, including faxing, scanning, and indexing documents into the patient’s medical record - Provide compassionate assistance and resolve patient concerns promptly - Ensure patient confidentiality and compliance with HIPAA regulations - Contribute to a clean, safe, and welcoming environment Benefits - Comprehensive benefits in a vast array of plans that fit your life and lifestyle - Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, and HSAs - 401k plan and Employee Stock Purchase Program - Some benefits are provided at no cost, while others require a cost share between employees and the company - Voluntary plans available for selection with convenient payroll deductions

• Assist students in creating and managing their accounts • Guide students through the process of adding courses • Provide detailed support on accessing and utilizing resources available • Explain the functionality and features of Sophia • Offer guidance on platform tools • Help students resolve login issues • Troubleshoot basic technical issues • Identify and escalate more complex issues to internal teams • Act as a liaison between students and internal support teams

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll - Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States - Provide accurate, valid, and complete information by using the right tools, methods, and processes - Some upselling of products or services to existing customers may be required Qualifications - Fluent in English (B2 level) - Minimum 1 year of US voice customer service experience required - High school diploma or equivalent - Proficiency in using computer systems and software applications - Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes - Comfortable working in 24*7 environment Benefits - Competitive compensation package with a monthly base salary and performance bonus opportunity - Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives - Knowledgeable, encouraging, supporting and present leadership - An inclusive culture and community minded organization where giving back is encouraged - Career growth and lots of learning opportunities for aspiring minds