This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll - Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States - Provide accurate, valid, and complete information by using the right tools, methods, and processes - Some upselling of products or services to existing customers may be required Qualifications - Fluent in English (B2 level) - Minimum 1 year of US voice customer service experience required - High school diploma or equivalent - Proficiency in using computer systems and software applications - Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes - Comfortable working in 24*7 environment Benefits - Competitive compensation package with a monthly base salary and performance bonus opportunity - Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives - Knowledgeable, encouraging, supporting and present leadership - An inclusive culture and community minded organization where giving back is encouraged - Career growth and lots of learning opportunities for aspiring minds

This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • Be able to type 40 words per minute or greater; • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you. • A personal desktop computer running a licensed version of Windows 11 Pro, with 8 GB of RAM. Laptops are not eligible for the work-at-home agent program. • Must have Remote Desktop Connection (RDC) installed. • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred. • A webcam, for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • An approved-brand USB headset for VOIP • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. Apple or Samsung brand preferred. ​ Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3–4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We’re seeking Sales Customer Representatives who want flexibility, independence, and impact. What You’ll Do - Work with warm, pre-qualified leads, no cold calls. - Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities. - Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions. - Build strong relationships and stay organized using advanced CRM tools. Why You’ll Love It - Unlimited commissions. your income matches your effort. - 3–4 day workweek with remote flexibility. - All-paid travel incentives for top performers. - Training and mentorship to help you succeed fast. - Supportive, growth-minded team culture. - Benefit options available, including life insurance and healthcare. Who You Are - Professional communicator and relationship builder. - Self-motivated and results-driven. - Passionate about helping others achieve financial confidence. - Local candidate open to occasional in-person client meetings. Additional Details This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there’s no limit to how far you can go.

Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3–4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We’re seeking Sales Customer Representatives who want flexibility, independence, and impact. What You’ll Do - Work with warm, pre-qualified leads, no cold calls. - Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities. - Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions. - Build strong relationships and stay organized using advanced CRM tools. Why You’ll Love It - Unlimited commissions. your income matches your effort. - 3–4 day workweek with remote flexibility. - All-paid travel incentives for top performers. - Training and mentorship to help you succeed fast. - Supportive, growth-minded team culture. - Benefit options available, including life insurance and healthcare. Who You Are - Professional communicator and relationship builder. - Self-motivated and results-driven. - Passionate about helping others achieve financial confidence. - Local candidate open to occasional in-person client meetings. Additional Details This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there’s no limit to how far you can go.