Sophia

• Design, develop, and deliver full-stack features across Ruby and JavaScript applications, spanning database, backend, and user interface layers • Own technical direction by evaluating trade-offs, recommending solutions, and establishing scalable patterns and best practices • Collaborate cross-functionally with product managers, business analysts, QA, and engineering partners to shape requirements and deliver iterative releases • Practice and promote Agile development methodologies, including Test ‑ Driven Development (TDD), automated testing, and CI/CD pipelines • Participate in software releases, partner with QA on test plans, and assist with implementation planning • Troubleshoot and resolve production issues, perform root cause analysis, and recommend long-term solutions • Provide level 3 production support for enterprise applications after release • Mentor and elevate other engineers through code reviews, pairing, and technical guidance • Participate in the continuous evolution of engineering standards, development workflows, and system reliability • Explore and apply AI capabilities, showing curiosity and enthusiasm for integrating AI-powered features and AI-assisted development workflows into the platform

• Own the platform experience for Sophia’s learning environment • Develop and manage a multi-quarter roadmap for learner needs • Lead product discovery and execution with engineering teams • Build and operationalize user understanding infrastructure • Lead and grow a team of product managers and UX designers • Collaborate with cross-functional partners for seamless learner journey

• manage a team of Partner Success Managers and Associates • create and introduce new strategic initiative ideas • manage the launch process for new partners • coaching a team of Partner Success Managers/Associates • develop relationships directly with universities • lead, coach, and own the professional development of a team • manage complex escalations from partners and internal teams • monitor partner health and utilize data to provide value

• Assist students in creating and managing their accounts • Guide students through the process of adding courses • Provide detailed support on accessing and utilizing resources available • Explain the functionality and features of Sophia • Offer guidance on platform tools • Help students resolve login issues • Troubleshoot basic technical issues • Identify and escalate more complex issues to internal teams • Act as a liaison between students and internal support teams