Be the Operational Backbone Behind Meaningful Work You’re the kind of person who keeps things moving. You enjoy helping people succeed, solving problems in real time, and making sure the details are handled so others can do their best work. As an Agent Support Representative at Precoa, you’ll play a central role in helping our field sales team serve families across the country. You’ll be the trusted connection between agents, internal teams, and systems. answering questions, solving operational challenges, and ensuring the information they rely on is accurate and organized. This is a highly visible role where your responsiveness, attention to detail, and service mindset directly support the people who help families plan ahead. If you enjoy fast-moving environments, collaborating with a variety of personalities, and being the person others rely on to keep things running smoothly, this is an opportunity to make a real impact! Residence in the Pacific time zone or willingness to work a later schedule is preferred What You’ll Do (and Why You’ll Love It) Be the go-to support for our field agents - Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans. Keep critical information accurate and organized - Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed. Solve problems in real time - Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward. Collaborate across teams - Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support. Create a great service experience - Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism. If you take pride in helping others succeed and delivering exceptional service, we’d love to meet you!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In Premium Care, we focus on delivering exceptional service through inbound and outbound customer contacts across chat, voice, video, and email, with a strong emphasis on first-contact resolution and proactive prevention of future issues. You will develop deep expertise in the BILL product line while continuously expanding your knowledge of all product offerings through ongoing learning, certifications, and staying up-to-date with product features and updates. You’ll provide a personalized, positive experience by resolving both basic and complex inquiries. - Accountable to deliver results with no excuses, demonstrating a proactive stance to identify challenges and offer preemptive, data-driven solutions. - Takes full ownership of customer interactions, acting as a knowledgeable consultant and advocate for solutions. - Demonstrated ability to problem-solve and efficiently multitask in a dynamic environment, with a desire to solve problems and leave people better than you found them. - A collaborative team player who is adaptable to change, embraces a growth mindset, and actively contributes to collective goals. - Committed to continuous improvement and raising the bar to deliver high-quality service. - Top Tier Communication: Exceptional verbal and written communication skills with the ability to convey complex financial and technical information clearly, professionally, and empathetically. - High-volume support experience: Demonstrated excellence in providing product support across all channels (chat, email, phone, and video conferencing). - Background in supporting strategic accounts, coupled with the insight to navigate complex business environments and identify opportunities for our products to optimize enterprise workflows. Qualifications - Experience: A minimum of 4 years in customer service or related experience, focusing on elevating the customer experience and maintaining high service standards. - Technical & Financial Acumen: In-depth expertise in financial technology, including extensive experience with BILL AP/AR products, Accounting Software Sync integrations (NetSuite, Intacct, QBO, QBE, Xero), and a solid understanding of the B2B financial technology sector. - Support & CRM Proficiency: Demonstrated excellence in high-volume, omnichannel product support (chat, email, phone, video conferencing) and at least 1 year of experience with CRM systems like Salesforce. - SaaS and Accounting Knowledge: Prior experience in a fast-paced SaaS environment, providing solutions in complex scenarios with a strong accounting background. - Work Ethic: Flexible, self-motivated, and able to work independently while maintaining high performance, meticulous attention to detail, and a strong sense of ownership for accurate, high-quality service. - Analytical & Problem-Solving: Possesses strong analytical skills to interpret data/trends and communicate strategic, value-driven solutions. Proven ability to troubleshoot complex issues with empathy and active listening to achieve prompt, high-quality, and often first-contact resolution. - Efficiency: Ability to multitask, prioritize effectively in high-pressure environments, manage tickets with advanced proficiency and thorough follow-through, and coordinate cross-functional collaboration for faster resolution. - Customer Engagement: Skilled in providing product training and delivering actionable workflow recommendations to high-value customers. - Omnichannel Support & Ownership: Manage inbound/outbound inquiries across all channels (email, phone, chat, video conferencing, Sales-to-Service handoffs, and proactive services). Takes complete ownership of every interaction, advocating for solutions within guidelines, establishing trust, and proactively identifying needs, clarifying concerns, and conducting research for effective solutions. - Collaboration: Works closely with cross-functional teams to identify innovative solutions and enhance ongoing product engagement to ensure customers meet their goals. Requirements - Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Customer Service Representative (Chat & Email Support) who can assist customers with their inquiries and provide accurate information about our products, services, and promotions. Beyond traditional support, we are also seeking someone with knowledge or background in AI, as we continue aligning our chat operations with AI-driven tools and processes. - Assist customers daily via chat and email - Handle inquiries for English-speaking markets (style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.) - Provide product recommendations and introduce customers to upgrades, higher-value items, or add-ons to enhance their purchase experience - Deliver consistent, accurate, and detail-oriented support with a focus on quality service - Collaborate effectively within a team and adapt to structured workflows - Leverage AI tools (where applicable) to improve efficiency and customer experience Qualifications - Fluency in verbal and written English; additional languages are an advantage - Customer service experience preferred (e-commerce experience is a plus) - Knowledge or familiarity with AI tools/applications that support customer service operations - Strong time management and documentation skills - Amenable to working the graveyard shift, including weekends - High-speed, stable internet connection Benefits - Performance bonuses - Free designer glasses annually - Annual/Sick Leaves - Career development/learning program - Fast-paced, dynamic, and multicultural work environment Company Description SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. - We are the team members of SmartBuyGlasses, making something great. - We are MoGos, a truly multifaceted team from the four corners of the globe. - Our dynamic personalities are our strength; our ambition is what drives us forward. - We empower our team members by offering unique opportunities to build their skills and accelerate their careers. - We give back to the communities where we operate through our buy-one-give-one program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Requirements - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! Benefits - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day.