This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Customer Service Representative (Chat & Email Support) who can assist customers with their inquiries and provide accurate information about our products, services, and promotions. Beyond traditional support, we are also seeking someone with knowledge or background in AI, as we continue aligning our chat operations with AI-driven tools and processes. - Assist customers daily via chat and email - Handle inquiries for English-speaking markets (style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.) - Provide product recommendations and introduce customers to upgrades, higher-value items, or add-ons to enhance their purchase experience - Deliver consistent, accurate, and detail-oriented support with a focus on quality service - Collaborate effectively within a team and adapt to structured workflows - Leverage AI tools (where applicable) to improve efficiency and customer experience Qualifications - Fluency in verbal and written English; additional languages are an advantage - Customer service experience preferred (e-commerce experience is a plus) - Knowledge or familiarity with AI tools/applications that support customer service operations - Strong time management and documentation skills - Amenable to working the graveyard shift, including weekends - High-speed, stable internet connection Benefits - Performance bonuses - Free designer glasses annually - Annual/Sick Leaves - Career development/learning program - Fast-paced, dynamic, and multicultural work environment Company Description SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. - We are the team members of SmartBuyGlasses, making something great. - We are MoGos, a truly multifaceted team from the four corners of the globe. - Our dynamic personalities are our strength; our ambition is what drives us forward. - We empower our team members by offering unique opportunities to build their skills and accelerate their careers. - We give back to the communities where we operate through our buy-one-give-one program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Requirements - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! Benefits - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently expanding our remote team and seeking candidates who thrive supporting customers and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This is most appropriate for individuals who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Strong customer service experience is preferred Requirements - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training Benefits - 100% remote - Flexible schedule - Ongoing training and professional development - Collaborative team environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding our remote team and seeking individuals who enjoy assisting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This is an ideal fit for those candidates who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Must be at least 18 years old - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is strongly recommended) - Strong customer service experience is preferred Benefits - Fully remote role - Flexible schedule - Ongoing training and professional development - Supportive team environment