This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Trillium Health Resources has a career opening for a Behavioral Health (BH) Crisis Line Clinician to join our team! This Employee serves as clinician for the Call Center Department. The Call Center is a point of access for individuals and/or their families seeking mental health, substance use, intellectual and/or developmental disabilities services and resources. The Call Center is responsible for completing the screening; triage and referral (STR) function for Trillium. The STR process aids in linking members to the most clinically appropriate service and/or providers. This position will perform clinical functions in the Call Center, including but not limited to clinical triage of member calls. BH Crisis Line Clinicians also take the lead on all crisis or emergency calls. BH Crisis Line Clinicians provide education, guidance and support to nonclinical staff. The Call Center is often the first interaction with our organization therefore BH Crisis Line Clinicians must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution. On a typical day, you might: - Be available to non-licensed call center staff to perform clinical triage, take the lead in emergency or crisis calls or to provide guidance and support to non-licensed staff when needed or requested. - Interview callers to determine the nature of call, intensity of need and appointment timeframes. - Use identified clinical decision support tools and document accordingly. - Provide crisis de-escalation techniques when working with an individual in crisis and link that individual to a crisis provider, including law enforcement, if the caller gives the impression they are a danger to themselves or others. - Provide callers with information regarding services and providers within the Network so that the individual can make an informed choice of service provider. - Provide more in-depth information, support and assistance to callers with Mental Health, Substance Use, Intellectual and/or Developmental Disability needs. Qualifications - Master’s degree in a human services field and a minimum one (1) year post graduate experience with adult behavioral/mental health, developmental disabilities or substance abuse population. - Fully licensed in the State of North Carolina as a LCSW, LPA, LCAS, LCMHC, or RN is required. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. Requirements - Experience with psychiatric trauma and crisis (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The State Hospital Liaison is responsible for providing complex care coordination targeting those with chronic, unresolved, or complex physical, behavioral health, and social determinant needs. This includes: - Providing care planning with foundations in national evidenced-based and informed standards to do whole person care. - Completing required documentation/paperwork/tasks in a software platform according to timelines. - Serving as a member of the State Hospital integrated care team for the State Psychiatric inpatient setting. - Assessing and responding to members’ health and safety during emergencies or weather advisories. On a typical day, you might: - Engage members in the care coordination/care management process with reflective listening and motivational interviewing. - Provide education about all available services, natural and community supports, treatment options, and diagnosis. - Facilitate referrals for health-related services, community-based resources, and social support services. - Ensure coordination of care with each member’s primary care physician and/or other identified specialists. - Complete CMCA and any other assessments needed or provide linkage to professionals qualified to complete evidence-based assessments. Qualifications - Master’s degree with full licensure by the State of North Carolina as a LCSW, LPA, or LCMHC and a minimum of one (1) year of relevant experience working directly with individuals with a serious mental illness (SMI); OR - Bachelor’s level Registered Nurse (RN) licensed in North Carolina with a minimum of one (1) year of relevant experience working directly with individuals with a serious mental illness (SMI). - Fully vaccinated against Covid-19, Influenza (annually within Influenza season Nov 1 – March 31), MMR, Varicella, and Tdap (Tetanus, diphtheria pertussis). - Proof of MMR and Varicella vaccination or blood drawn to show immunity. - Proof of one dose of Tdap vaccination. - Must provide proof of all immunizations prior to start date or agree to provide proof within 4 months of start date. - Must have a valid driver’s license. - Must reside in North Carolina and within 75 miles of Wayne County. - Must be able to travel within catchment as required. Requirements - Master’s Degree in Human Services field (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Company Description Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources. ESSENTIAL DUTIES & RESPONSIBILITIES - Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources. - Monitor and measure progress of individuals receiving follow-up services - Attend bi-weekly team meetings and supervision. - Maintain accurate and detailed call reports of each contact. - Meet the ethical and clinical standards in compliance with all accreditation. - Answer incoming chats/texts from visitors utilizing 988. - Assist in administrative tasks as needed. KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Demonstrates high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Knowledge of suicide assessments. - Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required. Years of Experience One year of crisis intervention or suicide prevention preferred. Shift Availability: Sunday-Tuesday 2pm-10:30pm CST Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Job Description: ESSENTIAL JOB FUNCTIONS 1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers. 2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals 3. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. 4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors. 5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services. 6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. 7. Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct. 8. Presents a professional demeanor in all interactions with internal and external customers. 9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions EDUCATION 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment. Ability to work remotely, including access to stable internet services; EXPERIENCE Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time