• Keep the queue flowing by tackling a high number of support requests with speed and precision • Investigate complex payroll problems by diving deep into payroll and tax questions • Collaborate across the company to resolve issues, partnering with Engineering, Product, Tax, and Risk • Surface patterns and improve the system by identifying recurring partner questions • Be a source of calm and confidence, building trust by bringing empathy, ownership, and transparency • Jump on a call when it moves things forward, resolving issues in real time when it matters • Escalate thoughtfully, exercising careful judgment about pulling others in on a problem • Deliver service that feels personal by building lasting relationships with partners and understanding their businesses

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As part of the Homeward Support Team, you’ll be on the front lines to ensure our customers and agents have an amazing experience with Homeward. We are seeking team members with a strong desire to provide incredible customer service. This role will partner with cross-functional teams to ensure the agents and customers have answers to their questions during peak work hours, in addition to off-hours. This role is not eligible for visa sponsorship. In this role, you will: - Answer and route incoming calls from the Homeward main line from 8 AM to 8 PM in all active markets. - During normal business hours, route calls to the appropriate team member. - During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office. - Become an expert in all Homeward processes to be able to support agents and customers. - Proficient understanding of Salesforce to provide necessary support for contract management. - Strong ability to read and understand contracts and Homeward offer instructions for states assigned. - Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service. - Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing. - Review & Sign all incoming contracts and amendments. - Strong technical skills to manage workload and communication across multiple platforms. - Attend weekly 1-1 with Team Lead or Manager. - Attend regular team syncs and trainings. - Log detailed and accurate notes, and keep systems and records up to date. - Proficient in e-signature programs such as Docusign, Authentisign, and dotloop. Qualifications - An intrinsic desire to serve customers and provide a delightful, seamless experience. - Keen attention to detail. - Exceptional organizational skills. - Impeccable written and verbal communication skills. - Strong time-management and project management skills. - An ability to remain calm and focused under pressure. - The drive to be a part of innovation and a growing team. - Call center or customer service experience preferred. - 1+ years real estate, mortgage, or prop-tech experience preferred. Requirements - Compensation: $28 / Hour. - Remote-first environment (our Headquarters are in Austin, TX). Benefits - Value-Driven Employee Experience. - THE GOLDEN RULE: Treat others the way we want to be treated. - CALM FOCUS: Focus on the larger objective rather than rushing from one task to the next. - ONE TEAM, ONE DREAM: Collaboration across teams and our three affiliate companies.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are expanding our remote travel support team and seeking organized, detail-oriented professionals to assist with travel reservations and itinerary coordination. In this role, you will support clients with planning and booking travel arrangements while providing professional service in a fully remote work environment. Prior experience in the travel industry is helpful but not required. Structured training and onboarding are provided. - Support clients with booking flights, hotels, cruises, and tailored holiday packages. - Communicate professionally via email, phone, and online chat. - Research destinations, offers, and travel options to suit each client's needs and budget. - Prepare personalised travel itineraries and simple proposals or quotes. - Resolve booking questions and provide solutions quickly and efficiently. - Maintain accurate client details and booking records. - Attend optional virtual training sessions and stay up to date on travel trends and supplier promotions. Qualifications - Excellent communication and interpersonal skills. - Friendly, professional manner with strong attention to detail. - Self-motivated, organised, and able to work independently. - Confident using computers, email, and online tools. - Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - Fully remote work structure. - Flexible scheduling framework. - Structured training and ongoing support. - Collaborative team environment. - Access to industry-related travel benefits.

• Create sales opportunities for the Retail Sales team • Answer inbound calls from customers wanting information about the reverse mortgage program • Initiate outbound calls to potential customers • Make 100+ dials per day • Meet business defined metrics of production