This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is fully remote but must work either EST or CST. Are you an operations leader who thrives on optimizing workflows with AI, managing high-performing teams, and driving process improvements? Search Atlas Group is looking for a Director of Operations (Fulfillment) to oversee our fulfillment team, ensuring the seamless delivery of high-quality link-building services and other fulfillment areas. As the Director of Operations (Fulfillment), you will be responsible for managing the fulfillment department, ensuring timely and high-quality delivery of link-building services across our brands, including SearchAtlas and LinkGraph. You will oversee team performance, optimize processes, collaborate with developers, and work closely with Customer Success to troubleshoot and improve workflows. A key focus of this role will be leveraging AI technology to automate processes and improve operational efficiency. Your expertise in automation platforms like n8n, Claude code, or similar and a proven track record of using AI to streamline operations will be central to the success of this function! Ensuring our clients receive top-tier SEO solutions through our expansive link-building network is paramount. Key Responsibilities - Team Management: Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently. - Queue Monitoring: Ensure all link-building orders are completed on time and meet quality standards. - Process Improvement: Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation. - Database & Reporting: Query databases to analyze productivity, identify bottlenecks, and suggest workflow improvements. - Collaboration with Customer Success: Troubleshoot fulfillment issues, implement improvements, and ensure smooth coordination between teams. - Standard Operating Procedures (SOPs): Create and update SOPs to keep processes standardized and information accessible. - Task Management: Oversee ClickUp boards to track tasks, team performance, and work completion. - Partnership Development: Expand our publisher network by working with outreach specialists to secure new sites for placements. - Sales Insights: Provide data-backed insights on publisher availability and depth to support the Sales team. Qualifications - AI Expertise: You love using n8n, Claude code, or similar platforms, with a strong focus on AI-driven automation. - Proficiency in Google Sheets and SQL: For data analysis and reporting. - Excellent written and spoken English communication skills. - Ability to think outside the box and proactively address process bottlenecks. - Experience managing teams and overseeing operational workflows. Benefits - Be a key player in one of the largest link-building networks in the world. - Work in a fast-paced, high-growth environment with a dynamic team. - Opportunity to innovate and refine fulfillment processes that drive real business impact. - 15 Days PTO + Christmas Day + New Year's Day Paid Off.

• Act as the CEO’s Operational Lieutenant • Serve as the primary operational partner to the CEO for Western Hemisphere initiatives • Maintain visibility across active projects, ventures, and consulting engagements • Identify issues early and ensure the CEO has clear situational awareness across teams • Help organize and manage the rapidly growing Western Hemisphere team • Ensure clear communication between leadership and operating teams • Track key initiatives and maintain accountability across projects • Maintain alignment between Western Hemisphere priorities and Eastern Hemisphere execution • Help translate strategic direction into actionable initiatives across time zones • Work directly with the CEO on high-priority initiatives across the venture studio • Conduct research, analysis, and synthesis on emerging opportunities in areas such as AI enablement, automation, and technology-enabled services • Help design and improve internal workflows, reporting structures, and operating cadence • Ensure key information flows efficiently between leadership and teams

• Serve as a strategic advisor and thought partner to the CEO • Maintain internal and external leadership focus across the CEO’s diverse portfolio • Lead the development and execution of cross-organizational strategies • Provide strategic input and editorial guidance on speeches and publications • Optimize the CEO’s time and energy by managing requests and engagements • Supervise administrative and executive support staff serving Executive leadership

• Operational Management: Execution and facilitation of strategic meetings, Supporting the CEO with hiring topics • Communication & Liaison: Acting as the liaison between the CEO/executives and staff, managing communication, and preparing for board meetings • Decision Support: Providing high-level insight, data analysis, and advice to support decision-making. • Special Projects & ad-hoc Ownership: Leading ad-hoc, critical projects, such as restructuring, fundraising, or launching new initiatives or workshops.