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• Report the daily cash position so leadership always knows where things stand • Run the rolling 13-week cash forecast • Track revenue and cash inputs from commercial activity • Own AR and collections • Review expenses and spending commitments before they become surprises • Run month end close and close the books on time • Put together the monthly management reporting package • Review headcount and payroll monthly • Report MRR, ARR, and retention metrics • Own the tax and filing compliance calendar

• Own a portfolio of enterprise SEO clients end to end • Build the relationships and the reporting that make renewals an easy yes • Know your accounts well enough to see the next opportunity coming • Read the numbers, spot the opening, and tell the client exactly what to do next • Build the agent that automates reporting, monitoring, and recommendations

• Own the performance, health, and growth of the Implementer team and its client portfolio end to end • Run daily lead huddles (peer Team Leads) and the daily Implementer team sync • Hold recurring 1:1s with each Implementer; provide coaching (communications, technical/agentic-engineering skills) • Maintain performance management artifacts: Employee Performance records, Employee Review Board, Weekly Employee Review, Deel feedback submissions • Review and approve team time tracking (Hubstaff) daily • Set and track quarterly team objectives (EOS "Rocks") • Maintain the IMP Scorecard, Retention scorecard, and customer health dashboard across the whole book of business • Track billing and quota utilization per account • Own and evolve internal reporting metrics (e.g., First Response Time) • Review and formalize role permissions (Permissions Matrix) across the team • Serve as the point of escalation for issues Implementers can't resolve (platform bugs, OTTO/MCP/integration failures, billing issues, etc) • Take direct ownership of at-risk or churning accounts — running post-mortems, offboarding negotiations, and building new process (e.g., a churn-flow SOP) in response • Track and follow up on ongoing open tickets for implementation clients as a standing catch-all across the team • Own the flagship/highest-touch client relationships personally (weekly syncs, strategy reviews) • Run sales discovery calls for new implementation engagements • Prepare and send proposals; close renewals and set up billing (Stripe) • Build and maintain the SOP library (implementation packages, technical-issue reporting, dashboard usage, cancellation/contract language) • Define and update package scopes (e.g., 2H/5H/10H/15H tiers) • Standardize shared templates (master sheet, tab naming) across the team's accounts • Coordinate with Support, CSM, Product/Engineering, DevOps, Marketing, and Retention on shared accounts and shared tooling • Design, build, and maintain internal dashboards and trackers for the team: performance dashboards (30/90/180-day trends), a centralized implementation data hub, project/activity trackers, client portfolio dashboards

• Own a portfolio of enterprise SEO clients • Build relationships and reporting for renewals • Analyze data for strategic direction • Automate workflows and reporting • Identify upsell opportunities before clients ask

• Design and build automated content upload systems across CMS platforms including WordPress, Webflow, Shopify, and custom setups • Develop and maintain scripts and API integrations that keep the AI-generated content pipeline running smoothly, using tools like Claude Code • Build QA processes that guarantee clean, error-free implementation on every client site • Own quality end-to-end — zero tolerance for errors on client sites • Ensure published content meets UX and design standards • Monitor automated systems, troubleshoot issues proactively, and build failsafes before problems reach clients • Sync with the content and fulfillment teams to keep workflows tight • Document processes, create training materials, and track automation efficiency metrics • Drive toward full content automation — this is the mission, not a side goal.

• Ship backend and frontend features end-to-end across Atlas Brain, OTTO, Content Genius, Site Explorer, Rank Tracker, and GBP Galactic • Design and maintain Django APIs and React/Next.js UIs that hold up under real production load • Instrument your own work (observability, error tracking, performance baselines) before anything hits production • Push back on specs that don't hold up and propose stronger approaches before a line of code is written • Diagnose production incidents end-to-end and own them through to resolution • Operate at high throughput alongside agentic tooling, using Claude Code and parallel Git worktrees as a primary development interface

• Own the roadmap for your pod: define what gets built, kill low-leverage work, and protect your engineers' time and focus • Write specs that start with the problem, not the solution, and ship every brief with a clear success criterion • Participate technically: read the codebase, debug independently, and ship small things when it's faster than context-switching an engineer • Own QA end-to-end: test plans, regression passes, release sign-off, and post-deploy monitoring in Sentry and Grafana • Keep the pod moving: fast decisions, async-first communication, and zero ambiguity about what's next • Close the feedback loop between customers, data, and product direction, and hold yourself accountable to the KPIs you define

• Own the editorial gate • Spot and rewrite AI-generated content • Turn client brand rules into style guides • Own content calendars across all active accounts • Keep deadlines visible and realistic • Assign and brief writers based on their strengths

• Lead backend initiatives that span multiple products, architecting Django REST Framework services, Celery task orchestration, and PostgreSQL data models used company-wide. • Set the technical bar for coding standards, observability, and performance across every team, not just your own. • Step into frontend work when it matters, shipping React and Next.js components with the same rigor you bring to backend systems. • Drive performance across the stack, from API and Celery worker tuning to killing slow renders and bloated bundles. • Standardize observability end to end across Sentry, Datadog, and Grafana, so every service gets the same level of visibility. • Mentor engineers through code review and design sessions, and be the person people go to before a decision gets made, not after.

• Own content calendars across all active accounts • Keep deadlines visible and realistic • Assign and brief writers • Edit every piece before it reaches a CSM • Turn client brand rules into style guides, briefs, and AI workflows • Fix recurring errors at the source