Real-Time Intelligence for Contact Centers
Forward Deployed Engineering Manager
Location
United States
Posted
138 days ago
Salary
$200K - $280K / year
Seniority
Mid Level
Job Description
Forward Deployed Engineering Manager
Cresta
• Build and Scale the FDE Team • Recruit top talent: Own hiring strategy and execution for FDEs • Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance • Define the role: Evolve the FDE career ladder, competencies, and growth paths • Foster culture: Build a team culture grounded in ownership, customer-first mentality, and continuous learning • Refine Processes and Drive Operational Excellence • Optimize the customer lifecycle: Design and refine how FDEs engage across sales • Scale what works: Identify patterns in successful deployments and turn them into repeatable processes • Balance speed and quality: Establish frameworks for scoping, prioritization, and delivery • Measure what matters: Define team metrics and KPIs tied to customer outcomes • Drive Product Improvements • Be the voice of the customer: Synthesize customer feedback, pain points, and feature requests • Close the feedback loop: Partner closely with Product and Engineering teams • Champion generalization: Push the team to build scalable solutions • Lead Cross-Functional Collaboration • Partner with Product: Work with PMs to translate customer insights into product strategy • Align with Engineering: Collaborate with core engineering teams to ensure FDE-built features integrate seamlessly • Enable Go-to-Market: Partner with Sales, Solutions Engineering, and Customer Success • Influence leadership: Present customer insights, deployment learnings, and strategic recommendations to executive leadership • Stay Hands-On (When Needed) • Jump into the fire: Roll up your sleeves to support critical deployments • Stay technical: Maintain credibility by staying close to the codebase • Lead by example: Model the behaviors you want to see
Job Requirements
- Engineering management experience: At least 2 years managing, mentoring, and growing engineering teams
- Customer-facing engineering background: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers
- Technical depth: Strong software engineering fundamentals (coding, system design, APIs, databases)
- AI/LLM familiarity: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production
- Hiring and talent development: Proven track record of recruiting, onboarding, and developing high-performing engineers
- Cross-functional leadership: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams
- Bias toward action: You ship fast, iterate, and believe that perfect is the enemy of good
- Customer empathy: Deep understanding of enterprise customer needs
- Startup or scale-up experience: You've been in fast-paced, high-growth environments where you wore multiple hats
- Enterprise B2B background: Experience with complex, multi-stakeholder deployments and long sales cycles
- Product mindset: You think like a product manager — understanding market needs, prioritization, and trade-offs
- Process design: You've built processes from scratch and iterated on them based on what works
- Founder or entrepreneurial experience: You've started something, built something from zero, or operated with extreme ownership
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
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