• Lead, mentor, and manage your team through the successful delivery of valuable customer software. • Stay current with emerging technologies and industry trends to drive innovation and strengthen TDD and BDD processes. • Collaborate closely with Product Management by providing technical guidance on software design. • Guide your team on best practices, coding standards, and design principles. • Conduct performance reviews, set goals, and support professional development for team members. • Measure, inspect, and drive decisions using data. • Support production applications by promoting proactive monitoring, rapid incident response, and continuous improvement. • Analyze systems to identify bottlenecks and drive decisions using data. • Understand how your domain fits into and contributes to the overall company. • Influence priority, expectations, and timelines within your domain. • Lead the engineering teams in fully automating continuous code integration and code deployment process on Azure. • Set short-term (~monthly) goals for your team to deliver on priorities. • Focus on instrumentation and team efficiency and performance measurables. • Contribute to long term vision and the strategy to achieve the vision for the technology organization. • Interact and communicate effectively with peer groups, non-technical organizations, and middle management. • Lead collaboration across technology teams to foster innovation and follow guidelines around re-usability of frameworks and governance of architecture patterns. • Leverage AI-powered development tools to act as a force multiplier for the team; guide the team in integrating AI/ML workflows to enhance efficiency and maintain high code quality.

• Lead, mentor, and manage your team through the successful delivery of valuable customer software. • Stay current with emerging technologies and industry trends to drive innovation and strengthen TDD and BDD processes. • Collaborate closely with Product Management by providing technical guidance on software design. • Guide your team on best practices, coding standards, and design principles. • Conduct performance reviews, set goals, and support professional development for team members. • Measure, inspect, and drive decisions using data. • Design, test, code, and instrument new solutions. • Support live applications, promote proactive monitoring, rapid incident response and troubleshooting, and continuous improvement. • Analyze existing systems and processes to identify bottlenecks and opportunities for improvements. • Understand how your domain fits into and contributes to the overall company. • Influence priority, expectations, and timelines within your domain. • Lead the engineering teams in fully automating continuous code integration and code deployment process on Azure. • Set short-term (~monthly) goals for your team to deliver on priorities. • Focus on instrumentation and team efficiency and performance measurables. • Contribute to long term vision and the strategy to achieve the vision for the technology organization. • Interact and communicate effectively with peer groups, non-technical organizations, and middle management. • Lead collaboration across technology teams to foster innovation and follow guidelines around re-usability of frameworks and governance of architecture patterns.

• Build and grow exceptional teams • Deliver with excellence • Navigate complexity • Champion operational excellence • Stay technical • Note: on-call duties to support managed product uptime

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Nerdy is looking for an innovative Director of Software Engineering to lead our Consumer Acquisition engineering organization, owning the complete funnel from marketing website and lead generation through telesales and ecommerce conversion to new customer onboarding. You'll manage multiple engineering teams across the US, Canada, and LATAM, building the systems that drive millions in annual revenue for our consumer tutoring business. - Sales Agent Tools: Internal applications for telesales conversion, post-sale onboarding, call/SMS handling, lead routing, and work distribution supporting 100+ concurrent agents. - AI-Powered Sales Automation: Jamie, our outbound AI voice agent that handles lead qualification and transfers to human agents, currently managing 80%+ of outbound dials. - Ecommerce & Self-Service: Self-service purchasing experiences, quotes checkout, and reactivation flows reducing sales CAC and expanding acquisition channels. - Marketing & Lead Generation: Consumer-facing websites, content management systems, landing pages, lead forms, and PPC/SEO optimization. - Communications & Operations: Email/SMS orchestration, call metrics, AI-powered scoring, business dashboards, alerting, and workforce management tools. Qualifications - 8+ years software engineering, 4+ years leading engineering teams. - Experience managing multiple squads or 15+ person organizations. - Experience managing remote or distributed teams across time zones. - Strong agentic (LLM) coding skills and hands-on technical leadership; this role requires active involvement in code reviews, architecture decisions, and technical problem-solving. - Track record shipping B2C/SaaS products at scale. - Deep expertise in web applications, distributed systems, APIs. - Proven ability to balance technical excellence with business delivery. - Experience with sales tools, CRM, or marketing technology preferred. - Experienced with AI-native tools that enhance productivity and speed (Cursor, Make.com, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc). Requirements - Technical Environment: - Architecture: Modern web applications, real-time agent systems, event-driven architecture with Kafka. - Cloud: AWS-native infrastructure with Kubernetes. - Integration-heavy: Twilio Flex (contact center), SMS/RCS messaging, Segment (CDP), Braze/SendGrid (communications), Regal (sales automation), Google/Meta Ads. - Scale: High-traffic consumer web properties, 100+ concurrent sales agents, peak-driven traffic patterns. - Responsibilities: - Ship features during critical sales periods. - Drive platform simplification while solving immediate business needs. - Build and retain high-performing engineering teams. - Partner with Product, stakeholders, and executives across Marketing, Sales Operations, and Sales leadership. - Represent engineering in executive planning and reviews. - Manage multiple squads and staff engineers. - Hands-on involvement in architecture, code reviews, and technical decisions. Benefits - Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) - become an owner in our success. - Retirement Made Simple: 401(k) plan with company match and immediate vesting. - A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are. - Flexible Time Off: Recharge on your terms, ensuring maximum productivity. - Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services. - Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow. - You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.