• Understand the technical aspects of Backstage, including its architecture, APIs, plugins, and integrations. • Assist clients in integrating Backstage into their development environments. • Provide technical guidance and troubleshooting support for implementation issues. • Help clients customize and extend Backstage with plugins and services tailored to their unique needs. • Engage in product demonstrations, technical discussions, and proof-of-concept developments. • Understand customer requirements and articulate how Backstage can solve their problems. • Collaborate with product management and engineering to address client-specific needs and improvements. • Act as the technical point of contact for clients looking to adopt Backstage. • Provide input on product architecture to ensure that Backstage can integrate smoothly with client environments. • Work closely with engineering, product management, and support teams to ensure customer feedback is incorporated into product development.

• As a Senior Public Safety Sales Engineer, you are both a technical expert and a storyteller. • You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. • You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. • This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. • Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. • Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. • Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. • Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism. • Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences. • Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. • Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. • Advise agencies on best practices for network security, system interoperability, and deployment planning. • Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. • Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. • Collect and relay customer feedback to influence product roadmap and technical documentation. • Support proposal teams with technical content, diagrams, and specifications. • Assist marketing and partner teams in developing technical collateral, webinars, and events. • Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows. • Ensure technical confidence throughout the sales cycle to accelerate buying decisions. • Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

• Deliver end-to-end live and virtual product demonstrations tailored to specific client use cases, jurisdictional rules, or workflows. • Confidently present each product in the eSeries suite, covering front-end functionality, workflows, and reporting capabilities. • Configure and maintain customized demonstration environments based on agency needs. • Develop, maintain, and refine demo scripts that highlight differentiators for each product. • Help assess and mentor junior engineers pursuing internal demo certification. • Take primary ownership of technical RFP/IQ matrix sections. • Collaborate with Account Executives to strengthen proposals through tailored use case narratives and visual walkthroughs. • Assist in maintaining and organizing the RFP response library. • Host internal knowledge sessions or mini-trainings for sales, presales, and business development teams. • Build and maintain modular demo materials. • Participate in cross-functional feedback loops with Product and Implementation teams. • Assist with technical discovery calls by helping interpret client needs and aligning solutions to operational realities. • Support onsite conference events, trade shows, or workshops, including booth demos and scheduled meetings.

• As a Sales Engineering Manager, you’ll support a team of SEs operating as the face of Next Generation Identity Security for prospective customers. • Working alongside our sales team, you’ll take ownership of the technical relationship through the sales cycle. • Coach, mentor and develop Sales Engineers skill-set to meet current and emerging sales opportunity needs. • Ensure effective technical field sales coverage for assigned sales theater account base. • Deliver technical product presentations & demonstrations to a variety of external audiences up to C-level executives. • Provide informal training to the Sales team on CrowdStrike technology and support for technical sales and competitive messaging. • Work as a Trusted Advisor within our prospects and customers in order to gain market share and ensure project success. • In addition to guiding prospective customers through their discovery of Next Gen Identity Security, you’ll also play an integral part in defining and executing on our go-to-market strategy - exploring new use cases, integrations, partnerships, etc. • In other words, your success in this role will have a significant impact on the expansion of Next Gen Identity Security worldwide as a part of our team of specialists. • You should be comfortable working in a fast-paced environment on multiple engagements.