• Portfolio Analytics & Systemic Risk Identification • Conduct quantitative and qualitative analysis across the entire special assets portfolio to identify trends, patterns, and early warning indicators of credit deterioration • Develop and maintain analytical dashboards and reporting tools that track key portfolio metrics including default rates, loss severity, geographic concentrations, and product-level performance • Perform cohort analysis comparing loan vintage performance to identify underwriting quality shifts over time • Analyze correlation between origination characteristics (LTV, FICO, property type, sponsor experience, market) and subsequent default outcomes • Prepare recurring portfolio performance reports for senior management with data-driven insights and recommendations • Present analytical findings to the Special Assets Committee, Underwriting, and executive leadership • Vendor Performance Management & Quality Assurance • Monitor and evaluate default supporting vendor performance (onshore/offshore) in executing default monitoring, collateral tracking, and portfolio surveillance activities against established service level agreements (SLAs) and quality standards • Recommend optimization strategies based on performance data analysis to improve vendor effectiveness and efficiency • Review work product quality from vendor teams including property inspection reports, collateral valuation summaries, borrower contact documentation, and timeline tracking • Conduct data quality audits on vendor-supplied information to identify accuracy issues, missing data, reporting delays, or inconsistencies requiring remediation • Analyze vendor efficiency metrics including turnaround times, error rates, escalation frequency, and cost metrics to benchmark performance against expectations • Identify process gaps and training needs within offshore/liquidation operations and recommend specific procedural improvements, enhanced controls, or workflow modifications • Develop performance scorecards that objectively measure vendor contributions to portfolio outcomes including early detection rates, valuation accuracy, and documentation completeness • Collaborate with vendor team leadership to communicate performance findings, implement corrective action plans, and verify improvement outcomes • Recommend vendor management changes including scope adjustments, resource reallocation, contract modifications, or alternative vendor evaluation when performance gaps persist • Document vendor performance trends for senior management review and contract renewal decisions • Serve as quality control bridge between offshore operational teams and internal Special Assets leadership to ensure consistent standards • Underwriting Quality & Process Improvement Analysis • Conduct comprehensive post-mortem analysis on defaulted loans to reverse-engineer underwriting decisions and identify policy gaps or exceptions that contributed to loss • Evaluate whether defaults resulted from operational deficiencies, policy violations, exception approvals, documentation weaknesses, or external market factors • Collaborate with Underwriting leadership to translate analytical findings into specific policy recommendations, enhanced controls, or training needs • Assess effectiveness of risk mitigation structures (guarantees, reserves, cross-collateralization) in actual default scenarios • Document case studies of both successful and unsuccessful credit decisions to inform underwriting and operations training programs • Track and report on adherence to policy over time and correlation to portfolio performance • Identify emerging market risks or product vulnerabilities requiring policy adjustments • Loss Mitigation Program Effectiveness Analysis • Evaluate loss mitigation program performance by analyzing outcomes across different workout strategies including loan modifications, forbearance agreements, repayment plans, deed-in-lieu arrangements, and short sales • Compare recovery rates and loss severity across mitigation approaches to identify which strategies yield optimal outcomes under specific borrower and collateral profiles • Analyze time-to-resolution metrics for different loss mitigation pathways to assess efficiency and identify bottlenecks or process delays • Track and report on borrower re-default rates following various workout structures to measure program sustainability and effectiveness • Conduct cost-benefit analysis of loss mitigation alternatives versus foreclosure to quantify the economic value of workout programs • Assess consistency in loss mitigation decision-making by comparing similar files with different outcomes to identify subjective bias or policy interpretation gaps • Evaluate whether loss mitigation eligibility criteria are appropriately calibrated by analyzing borrower profiles that succeeded versus failed in workout programs • Recommend program enhancements based on empirical data including revised qualifying criteria, modified workout terms, or new resolution alternatives • Benchmark company loss mitigation performance against industry standards and peer lenders to identify competitive advantages or gaps • Quantify the financial impact of loss mitigation programs on portfolio-level recovery rates and investor returns • Valuation Analysis & Market Intelligence • Analyze valuation assessment quality and accuracy by comparing origination valuations to subsequent market performance and distressed sale outcomes • Evaluate valuation performance and identify systematic over-valuation or under-valuation trends • Research and report on local market dynamics affecting collateral values including new construction supply, absorption rates, price trends, and regulatory changes • Build and maintain databases of comparable sales, market trends, and construction cost benchmarks to support valuation reasonability assessments • Assess the accuracy of as-is (AIV) and as-repaired value (ARV) projections relative to actual market outcomes • Provide market intelligence reports to Underwriting and Portfolio Management teams • Cross-Functional Collaboration & Special Projects • Serve as an analytical resource to Special Assets management for resolution strategy evaluation when requested • Participate in system implementation projects related to portfolio monitoring and reporting infrastructure • Support ad-hoc analysis requests from executive leadership, Risk Management, and Underwriting teams • Contribute to the development of automated reporting solutions and business intelligence tools

• Organizar e coordenar o fluxo de trabalho entre as áreas; • Garantir que as demandas sejam distribuídas corretamente e acompanhadas até a entrega final; • Monitorar prazos e prioridades para assegurar a pontualidade nas entregas; • Facilitar a comunicação entre os times para evitar retrabalhos e desalinhamentos; • Identificar gargalos no processo e propor melhorias operacionais; • Atuar como ponte entre as áreas, promovendo eficiência e produtividade nas rotinas internas da agência.

• Conduct thorough analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. • Gather and document requirements from stakeholders to understand process needs and challenges. • Develop and design optimized business processes and workflows that align with organizational objectives. • Create process models and documentation to guide implementation and ensure clarity. • Identify and recommend technological or procedural solutions to improve business processes. • Collaborate with IT and other departments to develop and implement process improvement solutions. • Lead or support the implementation of process changes and improvements, ensuring minimal disruption to business operations. • Manage change initiatives, including communication, training, and support to facilitate adoption of new processes. • Establish metrics and key performance indicators (KPIs) to monitor the effectiveness of process improvements. • Analyze performance data to assess the impact of changes and identify further areas for enhancement. • Foster a culture of continuous improvement by identifying opportunities for ongoing process optimization. • Implement best practices and industry standards to ensure processes remain effective and efficient. • Work closely with business leaders, project managers, and other stakeholders to ensure alignment and support for process improvement initiatives. • Facilitate workshops and meetings to gather feedback and drive collaborative problem-solving. • Create and maintain detailed documentation of business processes, improvements, and results. • Prepare and present reports on process performance and improvement initiatives to stakeholders.

• Drawing on the expertise of AFREF staff, labor partners, allies, and other experts, develop principles for responding to financial and economic crises in ways that advance worker and community justice and create documents to lay them out. • Develop materials to make the case for these principles and to explain the sources of financial risk. • Build support for crises response principles within AFREF’s networks of partner organizations and allies and with policymakers. • Coordinate with key partners, driving work plans and sharing information for policy development and advocacy on crisis response. • Write opinion pieces, blog posts, explainers, white papers, and other documents that make connections across AFREF issues, including consumer finance, crypto, investor protection, systemic risk, and more, and embed them in the context of broader economic and racial justice policies. • Organize a virtual speaker series to highlight emerging issues in finance and financial regulation. • Staff the AFREF Expert Advisory Council. • Work with our communications and digital teams to communicate AFREF’s perspectives to the press and through social media. • Represent AFREF in meetings with allies and policymakers. • Perform additional special projects as needs and opportunities arise