Steel Point Solutions

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. Role Summary The Customer Experience Program Manager is responsible for overseeing and managing client programs with a focus on organic growth. This role involves developing and executing strategic programs that enhance customer relationships, drive satisfaction, and support business expansion. The Customer Program Manager will ensure that programs align with client needs and company goals, fostering long-term partnerships and identifying opportunities for organic growth. Key Roles & Responsibilities - Program Management: - Develop and manage customer programs that align with Steel Point Solutions’ strategic goals and client needs. - Oversee the planning, execution, and delivery of programs, ensuring they meet quality standards and client expectations. - Client Relationship Management: - Identify and mitigate risks associated with program delivery, ensuring that potential issues are addressed proactively. - Develop contingency plans to handle unexpected challenges and ensure continuity of service. - Stakeholder Engagement: - Collaborate with stakeholders, including executives and department heads, to understand their customer experience needs and requirements. - Provide regular updates and reports on program progress and outcomes. - Team Management: - Lead and mentor a team of customer experience managers, researchers, specialists, designers, strategists, coordinators, and other analytics professionals. - Foster a collaborative and high-performance work environment. - Team Coordination: - Coordinate with internal teams (e.g., delivery, sales, and support) to ensure alignment and effective execution of client programs. - Lead cross-functional teams to deliver program objectives and resolve any issues that arise. - Organic Growth: - Identify and mitigate risks associated with program delivery, ensuring that potential issues are addressed proactively. - Develop contingency plans to handle unexpected challenges and ensure continuity of service. - Performance Measurement: - Define and track key performance metrics related to analytics program success. - Use data to drive continuous improvement and demonstrate the value of analytics initiatives. - Risk Management: - Identify and mitigate risks associated with program delivery, ensuring that potential issues are addressed proactively. - Develop contingency plans to handle unexpected challenges and ensure continuity of service. - Financial Management: - Manage program budgets, ensuring efficient use of resources and adherence to financial constraints. - Monitor financial performance and take corrective actions as needed to stay within budget and meet financial targets. - Reporting and Documentation: - Prepare and present detailed reports on program progress, performance, and outcomes to clients and senior management. - Maintain comprehensive documentation of program activities, milestones, and achievements. Required Qualifications - Bachelor’s degree in Business Administration, Data Science, Analytics, Computer Science, or a related field. - 7+ years of experience in customer experience / human centered design management roles - Proven track record of managing complex CX/HCD programs and projects. Preferred Qualifications - Master’s degree in Business Administration, Data Science, Analytics, Computer Science, or a related field preferred - Certifications: - Relevant certifications in project management (e.g., PMP) and customer experience / human centered design certified professionals are preferred. Skills and Competencies - Program Management: Proficiency in managing complex programs from initiation through delivery, with a focus on achieving program objectives and client satisfaction. - Client Relationship Management: Strong ability to build and maintain positive relationships with clients, understanding their needs and driving value. - Growth Strategy: Expertise in identifying and capitalizing on opportunities for organic growth within existing client accounts. - Leadership: Demonstrated leadership skills with the ability to lead cross-functional teams and manage client expectations effectively. - Analytical Skills: Strong analytical abilities to evaluate program performance, identify trends, and make data-driven decisions. - Communication: Excellent verbal and written communication skills, with the ability to present information clearly and effectively to clients and stakeholders. - Financial Acumen: Experience in managing program budgets and understanding financial performance metrics. Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.

• Lead the planning, execution, and delivery of multiple programs and portfolios, ensuring alignment with client goals and governance structures. • Build and maintain strong relationships with key stakeholders, ensuring continuous communication and alignment of expectations. • Identify opportunities for expanding services within existing engagements, leveraging client relationships to drive additional business. • Ensure that governance frameworks are implemented and adhered to, focusing on risk management, compliance, and accountability. • Oversee the allocation of resources across programs and portfolios, ensuring that teams are effectively staffed to meet project demands. • Establish and track key performance indicators (KPIs) for programs and portfolios, driving continuous improvement and ensuring successful outcomes. • Lead and mentor cross-functional teams, fostering a collaborative and high-performance culture. • Serve as the primary point of contact for clients, ensuring high levels of client satisfaction and addressing any concerns or issues that arise. • Manage the financial performance of programs and portfolios, including budgeting, forecasting, and achieving revenue and profitability targets. • Provide regular reports and updates to senior leadership and clients, ensuring transparency and effective communication on the status of programs and portfolios.

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. Role Summary The Program, Portfolio, and Governance Program Manager at Steel Point Solutions is responsible for managing and overseeing the delivery of key program and portfolio management services. This role emphasizes fostering organic growth and strengthening stakeholder engagement while ensuring that governance structures are robust and aligned with client objectives. The Program Manager will lead cross-functional teams, manage client relationships, and drive operational excellence to ensure the success of programs and portfolios under their purview. Key Roles & Responsibilities - Program and Portfolio Management: Lead the planning, execution, and delivery of multiple programs and portfolios, ensuring alignment with client goals and governance structures. - Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, ensuring continuous communication and alignment of expectations. - Organic Growth: Identify opportunities for expanding services within existing engagements, leveraging client relationships to drive additional business. - Governance Oversight: Ensure that governance frameworks are implemented and adhered to, focusing on risk management, compliance, and accountability. - Resource Allocation: Oversee the allocation of resources across programs and portfolios, ensuring that teams are effectively staffed to meet project demands. - Performance Monitoring: Establish and track key performance indicators (KPIs) for programs and portfolios, driving continuous improvement and ensuring successful outcomes. - Team Leadership: Lead and mentor cross-functional teams, fostering a collaborative and high-performance culture. - Client Relationship Management: Serve as the primary point of contact for clients, ensuring high levels of client satisfaction and addressing any concerns or issues that arise. - Financial Management: Manage the financial performance of programs and portfolios, including budgeting, forecasting, and achieving revenue and profitability targets. - Reporting: Provide regular reports and updates to senior leadership and clients, ensuring transparency and effective communication on the status of programs and portfolios. Required Qualifications - Bachelor’s degree in Business Administration, Project Management, or a related field. - 8+ years of experience in program, portfolio, and governance management, with a strong track record of delivering successful outcomes for clients. - In-depth understanding of program and portfolio management methodologies, governance frameworks, and best practices in stakeholder engagement. - Proven ability to manage client relationships and deliver value through effective program and portfolio management. Preferred Qualifications - Master’s degree in Business Administration, Project Management, or a related field preferred - Certifications - PMP Certification preferred Skills and Competencies - Program and Portfolio Management: Expertise in managing complex programs and portfolios, with the ability to balance competing priorities and deliver high-quality results. - Governance Expertise: Strong knowledge of governance frameworks and best practices, with a focus on risk management, compliance, and accountability. - Stakeholder Engagement: Ability to build and maintain strong relationships with clients, partners, and internal stakeholders, ensuring alignment and satisfaction. - Business Development: Skilled at identifying and capitalizing on opportunities for organic growth within existing engagements. - Leadership: Strong leadership skills, with a focus on mentoring and developing teams, fostering collaboration, and driving performance. - Financial Acumen: Ability to manage the financial aspects of programs and portfolios, including budgeting, forecasting, and achieving revenue and profitability targets. - Communication: Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and effectively to clients and internal teams. - Adaptability: Ability to thrive in dynamic environments, quickly adapting to changing client needs and market conditions. Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.

• Oversee and manage cloud infrastructure, including provisioning, configuring, and maintaining cloud resources (e.g., virtual machines, storage, networks). • Monitor cloud environments for performance, availability, and security, and optimize resource utilization to ensure efficiency and cost-effectiveness. • Diagnose and resolve issues related to cloud services, including network, storage, and computer problems. • Implement and enforce security best practices, including access controls, encryption, and compliance with security policies. • Manage backup and recovery processes to ensure data protection and availability in case of failures or disasters. • Develop and maintain scripts and automation tools to streamline cloud operations and improve efficiency. • Maintain comprehensive documentation of cloud infrastructure, configurations, and operational procedures. • Provide support to development and operations teams, collaborating to resolve issues and implement cloud-based solutions. • Monitor and manage cloud expenditures, optimizing costs through efficient resource allocation and usage.

• Develop and execute strategies to integrate security and GIS into DevOps practices, ensuring that both are embedded throughout the software development lifecycle. • Design and implement security controls and GIS data processing workflows within CI/CD pipelines, automating security checks, vulnerability assessments, and compliance verifications along with GIS data integrity validations. • Evaluate, select, and deploy DevSecOps and GIS tools that enhance automation, security, GIS data management, and overall efficiency, including static and dynamic analysis, vulnerability scanning, and compliance management with a focus on GIS environments. • Analyze and optimize existing DevOps processes to incorporate both security and GIS best practices, improving the effectiveness and efficiency of software development and delivery processes. • Work closely with development, operations, security, and GIS teams to foster collaboration, provide training on DevSecOps and GIS practices, and promote a shared responsibility for security and spatial data management. • Lead efforts to identify, manage, and mitigate security incidents and vulnerabilities in both the DevSecOps and GIS environments, ensuring rapid resolution and minimal impact. • Stay informed about the latest trends, tools, and techniques in DevSecOps, GIS technologies, and security, continuously refining processes and practices to address emerging security challenges and improve overall performance.

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. Role Summary The DevSecOps Transformation Engineer at Steel Point Solutions is responsible for leading the transformation of DevOps practices by integrating security and Geographic Information Systems (GIS) into the software development lifecycle. This role focuses on implementing and optimizing DevSecOps processes, tools, and practices to enhance security, automation, and GIS functionality. The Engineer collaborates with development, operations, security, and GIS teams to ensure that security and GIS capabilities are integrated seamlessly into CI/CD pipelines, fostering a culture of continuous security improvement, automation, and resilience. Key Roles & Responsibilities - DevSecOps and GIS Strategy Implementation: Develop and execute strategies to integrate security and GIS into DevOps practices, ensuring that both are embedded throughout the software development lifecycle. - Pipeline Security and GIS Integration: Design and implement security controls and GIS data processing workflows within CI/CD pipelines, automating security checks, vulnerability assessments, and compliance verifications along with GIS data integrity validations. - Tooling & Automation: Evaluate, select, and deploy DevSecOps and GIS tools that enhance automation, security, GIS data management, and overall efficiency, including static and dynamic analysis, vulnerability scanning, and compliance management with a focus on GIS environments. - Process Optimization: Analyze and optimize existing DevOps processes to incorporate both security and GIS best practices, improving the effectiveness and efficiency of software development and delivery processes. - Collaboration & Training: Work closely with development, operations, security, and GIS teams to foster collaboration, provide training on DevSecOps and GIS practices, and promote a shared responsibility for security and spatial data management. - Incident Response & Management: Lead efforts to identify, manage, and mitigate security incidents and vulnerabilities in both the DevSecOps and GIS environments, ensuring rapid resolution and minimal impact. - Continuous Improvement: Stay informed about the latest trends, tools, and techniques in DevSecOps, GIS technologies, and security, continuously refining processes and practices to address emerging security challenges and improve overall performance. Required Qualifications - Bachelor’s degree in Computer Science, Cybersecurity, GIS, or a related field. - 5+ years of experience in DevOps, security engineering, or related roles, with a focus on integrating security into DevOps practices and processes, - 2+ years of experience working with GIS technologies. - Certifications: - Relevant certifications such as Certified DevSecOps Engineer, AWS Certified Security, GIS Professional (GISP), or equivalent required - Proficient in DevOps tools (e.g., Jenkins, GitLab CI, Docker), GIS tools (e.g., ArcGIS, QGIS), and security testing tools (e.g., OWASP ZAP, Snyk). - Strong understanding of cloud security best practices and GIS data management in cloud environments (e.g., AWS, Azure, GCP). Preferred Qualifications - Master’s degree in Computer Science, Cybersecurity, GIS, or a related field preferred Skills & Competencies - DevSecOps & GIS Expertise: In-depth knowledge of DevSecOps principles, practices, and GIS technologies, with experience integrating both into CI/CD pipelines. - Security & GIS Automation: Expertise in automating security controls and GIS data validation workflows, including vulnerability scanning, spatial data analysis, and compliance management. - Cloud & Infrastructure Security: Strong understanding of cloud security principles and practices, including securing cloud-based GIS environments, containers, and microservices architectures. - Process Optimization: Ability to analyze and optimize DevOps processes to enhance both security and GIS data management, ensuring seamless integration. - Collaboration & Training: Proven ability to collaborate with cross-functional teams (development, security, GIS) and provide training on both DevSecOps and GIS best practices. - Incident Management: Strong skills in managing and mitigating security and GIS-related incidents, with experience leading incident response efforts. Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.

• Conduct thorough analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. • Gather and document requirements from stakeholders to understand process needs and challenges. • Develop and design optimized business processes and workflows that align with organizational objectives. • Create process models and documentation to guide implementation and ensure clarity. • Identify and recommend technological or procedural solutions to improve business processes. • Collaborate with IT and other departments to develop and implement process improvement solutions. • Lead or support the implementation of process changes and improvements, ensuring minimal disruption to business operations. • Manage change initiatives, including communication, training, and support to facilitate adoption of new processes. • Establish metrics and key performance indicators (KPIs) to monitor the effectiveness of process improvements. • Analyze performance data to assess the impact of changes and identify further areas for enhancement. • Foster a culture of continuous improvement by identifying opportunities for ongoing process optimization. • Implement best practices and industry standards to ensure processes remain effective and efficient. • Work closely with business leaders, project managers, and other stakeholders to ensure alignment and support for process improvement initiatives. • Facilitate workshops and meetings to gather feedback and drive collaborative problem-solving. • Create and maintain detailed documentation of business processes, improvements, and results. • Prepare and present reports on process performance and improvement initiatives to stakeholders.

• Conduct thorough analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. • Gather and document requirements from stakeholders to understand process needs and challenges. • Develop and design optimized business processes and workflows that align with organizational objectives. • Create process models and documentation to guide implementation and ensure clarity. • Identify and recommend technological or procedural solutions to improve business processes. • Collaborate with IT and other departments to develop and implement process improvement solutions. • Lead or support the implementation of process changes and improvements, ensuring minimal disruption to business operations. • Manage change initiatives, including communication, training, and support to facilitate adoption of new processes. • Establish metrics and key performance indicators (KPIs) to monitor the effectiveness of process improvements. • Analyze performance data to assess the impact of changes and identify further areas for enhancement. • Foster a culture of continuous improvement by identifying opportunities for ongoing process optimization. • Implement best practices and industry standards to ensure processes remain effective and efficient. • Work closely with business leaders, project managers, and other stakeholders to ensure alignment and support for process improvement initiatives. • Facilitate workshops and meetings to gather feedback and drive collaborative problem-solving. • Create and maintain detailed documentation of business processes, improvements, and results. • Prepare and present reports on process performance and improvement initiatives to stakeholders.