• Influence: work cross-functionally with our Merchant Implementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally. • Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging. • Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems both from an internal and external perspective. • Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations. • Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments. • Operational Solutioning: work to find scalable creative solutions to merchant's custom requirements that align with our current processes. • Comply to all food safety and compliance policies and regulations. • Additional duties and responsibilities as necessary.

• Lead multiple (12-15) concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform • Collaborate with customer stakeholders to drive timelines, manage scope, and change requests • Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs • Gain and maintain deep technical knowledge of Smartsheet including premium products • Identify product and services expansion opportunities for Smartsheet with the customer's user base • Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions • Meet or exceed key performance indicator (KPI) targets aligned to the role • Accomplish other tasks as assigned • Implement packaged solutions from the Services Catalog in an accelerated time to value manner • Advise and prescribe best practices for solution implementation within the context of the package • Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings • Expand upon best practice package designs and help evolve the Catalog offerings • Act as a mentor to your team fostering growth and efficiency in customer adoption • Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems • Accomplish other tasks as assigned

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION - Remote with up to 60% travel Nationwide SALARY RANGE - $50-60K Position Summary The Robotics Implementation Lead oversees the deployment, optimization, and operational success of robotic cleaning solutions across customer sites. This role manages end‑to‑end implementation activities, provides direct leadership to support staff, ensures technical accuracy, and drives continuous improvement throughout the deployment lifecycle. Working closely with the Director of Robotics Implementation, this position collaborates with field operations, engineering teams, and customer stakeholders to ensure robots are configured, deployed, and maintained to the highest standards. Duties and Responsibilities - Lead remote and in-person training for field teams using train-the-trainer methodology. - Lead initial robot deployments including mapping, performance optimization, and validation (will train) - Provide on-site support during deployments and early-stage operations. - Serve as the Robotics Subject Matter Expert (SME), offering expertise across deployment, operation, and troubleshooting - Monitor robot performance and report observations promptly. - Document metrics and support preparation of recap reports for leadership. - Troubleshoot technical or operational issues. - Work closely with the Robotics Implementation Director to share field insights and ensure any technical issues or anomalies are address promptly - Support cross-functionally with additional robot testing when coverage gaps arise, ensuring continuous support and oversight of robotic operations - Support with robot demos at customer sites as needed based on the business need - Communicate clearly with stakeholders and provide deployment updates. Experience Requirements - Must be Fluent in Spanish with experience leading and training multilingual teams - 3+ years of management experience of a janitorial team - Experience in commercial cleaning and knowledge of cleaning protocols and equipment - Experience managing or supporting retail cleaning operations in high-traffic environments - Hands-on experience with emerging technologies, particularly robotic cleaning systems - Strong observational and analytical skills - Excellent communication skills - Detail-oriented and proactive - Ability to work independently and collaboratively - Ability to travel Nationwide up to 60% Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

• Liderar implementaciones de NetSuite ERP de principio a fin. • Asesorar a clientes en mejores prácticas del sector manufacturero. • Aplicar la metodología SuiteSuccess en cada etapa del proyecto. • Acompañar procesos de migración de datos, QA y pruebas de usuario. • Identificar brechas y diseñar soluciones optimizadas alineadas a los procesos operativos, logísticos y de calidad. • Capacitar usuarios clave y liderar sesiones de mejora continua.